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September 2023 by Kae D.
This bank cost me so much money! Kay told me to take money and bring it to her bank from another investment. It cost $2K! It was an IRA and the State of NC took money off the top. Don't you think if they are telling you what to do that they might tell you the state would take some? Well, they didn't and now I have to pay taxes on the whole amount! I never wanted to do it in the first place and now I no longer have an IRA because how could I trust them with anything now. So the remainder sat in my checking account and they took no responsibility. Then, that was only the beginning! They try to pretend to care but at the end of the day they are defensive and never apologized. Not only that, I could never get my money to transfer! Zelle was cut off and believe me I had enough money and I was unable to do anything, no apologizing nothing. I am out! Beware, do not listen to them about anything.
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April 2023 by Manita Bailey
I hate this bank
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March 2023 by Charlotte Parris
I recently switched to First Bank for both my business and personal accounts, mainly because of my confidence in Susan. It was a great choice. The customer service is beyond great.
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March 2023 by Daniel Sweatt
Worst bank ever. They obviously do not care the least bit about they're customers. Worst customer service of any place I've ever been in. POS
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December 2022 by Alexa Smith
Katie did a great job helping me refinance my car! Answered any question I had and made sure to keep me in the loop. Katie is great!
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November 2022 by Natasha Benishek
5/3 was the worst bank experience I have ever had.My money was held for WEEKS with no explanation as to why, halting our business operations.I closed my business accounts here immediately - do not bank here!
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October 2022 by Lisa Tran
I have a business and personal account with First Bank. Susan and staff always take great care of me. If you are looking for a great community bank ..go to First Bank!!
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October 2022 by Hector torres (Wolf Trade Services)
Bad taste in my mouth and placed on a bad situationLong hold on my deposited check without notification, despite of many tries to correct they will not help10 days for a check to clearI’ll be traveling for business with no funds,Second time this bank lets me downThe first time I opened a business account then they sat on my application and took my money for a week. Then the person that took my information quit and my info was sitting lost on her deskNow I just order checks then I’ll be charge so I’ll be under.I’ll be closing this account again.
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September 2022 by Chris Scarborough
Absolutely the worst bank to deal with! The people at the branch seem genuine and honestly want to help, but "procedures" keep them tied down. There is Absolutely no good reason to place holds on thousands of dollars from legitimate local businesses, because of a clerical error not on my part. We've been customers for several years, but that will no longer be the case! I've never been more upset with a financial institution who wanted me to provide personal identification data from another much more prominent investment company, before they would release "hold" on my account. So if they would be willing to accept information with blatant fraud possibility written all over it, what else will they do with your money? Disgusting how they are willing to do business, and a shame for the lovely people who had attempted to help me there at the branch.
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August 2022 by PATTY SCHACHT
Not happy with this bank.looking for a new one!Do not go in there with five minutes left on the clock. They’re already closed out and not ready for business!
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August 2022 by Giovanni Marelli
Katie assisted me in opening a checking account right before the branch closed on a Saturday. What an awesome employee and person! Really sweet and helpful. Go and see her.
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May 2022 by General Email Account
I've been looking to move away from 53 Bank because they are not easy to do business with. However when I come to this location, the tellers always treat me with speed, friendliness, and professionalism. So much better than the Williamson Road branch. Makes me put off my decision to leave for a while longer.
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May 2022 by C D
Understaffed long wait times both inside and outside.
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May 2022 by Laura A.
Worst bank ever! I used to have an account with this bank and they were hard to work with and had so many fees! Well I must say this bank MUST be broke cause they are trying to charge me a percentage of a check I was trying to cash. The check was written on their bank, but since I didn't have an account they wanted to charge me! YOU HAVE GOT TO BE KIDDING ME! Don't do business with them!
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February 2022 by Sarah Mellnik
Wonderful atmosphere. Extremely helpful bankers and staff. Christine always takes time to assist me and makes my banking experience extremely satisfactory.
