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October 2024 by ANSherrod
I recently had the pleasure of being assisted by Teresa at Fidelity, and I wanted to take a moment to commend her exceptional service. From the moment I reached out, Teresa worked with me to get several new accounts set up.
She was incredibly knowledgeable and efficient, handling my transactions with precision and care. She took the time to explain every step of the process, ensuring I understood all the details and felt comfortable with the outcome. What stood out most was her patience and willingness to go above and beyond to address my questions and concerns.
The community of Western North Carolina has recently experienced a horrible natural disaster and Teresa went out of her way to make sure my needs were met during this difficult time.
In a world where excellent customer service can sometimes be hard to find, Teresa truly exemplifies what it means to be provide top-notch service. I cannot fully express how happy I am with Fidelity and Teresa. I feel very valued and appreciated, and I am grateful for the positive experience. In addition to Teresa's wonderful customer service, I love that when I call I get an actual person that answers the phone. In times of robots taking over everything, I'm so thankful I don't have to 'press 1 for this', 'press 2 for that'.
Thank you Teresa for your outstanding service. You are a credit to Fidelity, and I look forward to being assisted by you again in the future.
A. Sherrod
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October 2024 by Thomas Pistone
Have been with Fidelity close to 20 years now. I have received great customer care all of those years. It is nice to have a bank where everyone is in a good mood. At any of the other big banks (wells - BOA) everyone is miserable and act like they are doing you a favor to do your banking.
Highly recommend Fidelity !!
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October 2024 by Dianne Clark
This review is long overdue….the Mooresville branch is everything and more in what our business and personal needs are. Teresa Miller, Branch Manager, AVP goes the extra mile every.single.day and no matter what I call for, she can handle it. From transferring funds to having checks ready for our subs if we are out of town. And did I say, it’s just a normal day when you see her at the teller window or answering the phone? She’s the reason we are customers!
Let’s not forget Cheryl Miller, Professional Banker, I (I like to think she’s my personal banker?) who always greets us with smiles and ready for whatever we throw at her! Not only is she amazing to work with on our daily banking needs, she’s able to handle most special requests without having to involve Teresa. She’s truly a gem!
If you’re looking for a bank that will take time to get to know you, answer the phone when you call and go the extra mile, Fidelity Bank Mooresville Branch is your bank!!!
Dianne Clark
Business Owner
W.AC Contracting
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August 2024 by Tricia Spear
We love the friendly customer service we get at Fidelity Bank in Mooresville, NC. The employees know me by name, and they are happy to assist me in any way. One of the best decisions we’ve made since moving to NC is choosing Fidelity Bank.
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July 2024 by Jennifer Bryant
AMAZING CUSTOMER SERVICE! HIGHLY RECOMMEND!
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July 2024 by David Turmelle
The Mooresville branch of Fidelity NC is waaaay above average. I've used many banks over my many years, and this is the first and only time that I knew I had found my "forever bank". Outstanding customer service, very friendly atmosphere, and everyone there goes the extra step every time. If you're looking for a great bank, your search is over...this is it!
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June 2024 by Alan Sauber
As a existing client, Fidelity Bank met my needs with the utmost in service and attention. Teresa Miller is outstanding in her ability to help us manage through the process, sensitive to our needs and highly professional. Thank you Fidelity Bank for being there for us.
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June 2024 by Bill Field
Best bank in town.
Smiling faces, ready to help valued customers.
Teresa even helped me complete my will.
Rate as SOLID GOLD…!
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April 2024 by Jeff Zohn
Best bank in town! Friendly helpful staff (especially Cheryl) and the manager, Teresa is awesome. Their CD rates are competitive and I’ve never had a problem with anything. They provide personalized service so you don’t feel like you’re dealing with a big institution and just another customer. I highly recommend this bank for all of your banking needs.
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April 2024 by Melinda Crenshaw
Customer service at Fidelity Bank NC is the best you will find!!
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April 2024 by Shelly Garrett
Have been with them for personal and 2 of our company's accounts. They are top notch when it comes to any financial issues you may come across in life. Can only praise the Fidelity team in all they do!
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April 2024 by Steve
Over the past six years we were desperately searching for a bank that still understood the very basics of customer service, friendliness, and long term bank/client relationships. We tried quite a few others before seeing The Fidelity Bank on Google one day with their 25+ 5 Star Reviews!
We went in, met with Theresa, and moved all our accounts the same week. It’s the only bank we’ll use. We’ve had some issues on our end, and they were able to walk us through each situation quickly and professionally.
ALL of the staff at this branch are welcoming, and after the 2-3rd time coming in remembered our names.
Incredible Job! In 2024 if you want to bank where you’re actually a customer, and not just another number then look no further! This bank is especially great choice if you’re a business owner! It’s worth your time coming in and meeting them. Your time is your most precious asset! Don’t waste it by dealing with banking headaches & issues elsewhere.
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April 2024 by Ralph Calicher
Exceptional service on every visit here. The entire staff very friendly and always helpful in answering any questions I have. Never any lines and always feel like receiving personal service. Highly recommend!
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March 2024 by Elaine McLaughlin
Best bank we’ve ever done business with!! Very personal and professional. Teresa and other employees treat us like FAMILY!!
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March 2024 by valeria adames
We are very much happy and satisfied with the service provided by Fidelity staff each and every time we visit or need help. We are specially grateful and appreciate Teresa Miller for always going above and beyond to help us with any questions or concerns we may have.