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February 2024 by Annette Williams
Omg!!! They have the WORST pharmacy staff!!! They ALL need to be FIRED!!!! They are so RUDE and very unprofessional to there customers! I am so close to just giving up on that place! All of there employees needs more training to the public! To the men and to the women pharmacy staff!!! You need to find another job if you can’t deal with the public. This is the 5th time I have visited this place! Every time I go there it is always something with that place. CVS your pharmacist n staff needs to be RETRAINED period!!! I advice you if u can send your meds somewhere else please do so!!!!
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February 2024 by Michael Robinson
Switch to this cvs due to moving from huntersville to mooresville about 2 years ago. Everyone that works in the pharmacy is very rude and disorganized, You get a different story with each person you talk to. The pharmacy does not keep refillable prescription in stock like they are suppose to!
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February 2024 by Cathala P.
I only go to CVS when I have absolutely no other choices. Closing during lunch -- when many of your customers have time to run their errands -- is not customer-centric. And, your competition doesn't do this. Talking about patients in front of other patients is a violation of HIPAA. And, your competition doesn't do this. I realize there are many staffing challenges. And, you competition handles these. CVS used to be my first choice. Now it is my last resort.
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December 2023 by Kendall Heath
I just had the most awesome customer service experience with Cameron, who seemed to be a Manager at this location in downtown Mooresville, NC (on Main St.). I had placed a large holiday photo order that had several problems, and the patience and kindness that he extended to me while helping to fix it was so wonderful that I'll probably never forget him. While we worked together to fix the situation for over an hour, I noticed that he was also patient and kind with his coworkers. At a time when this world feels pretty overwhelming and crazy, and when people never know what others are going through, he was a light that truly made my Christmas. I hope he can somehow be recognized by CVS for his high character and intentional kindness.
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December 2023 by Kendall H.
I just had the most awesome customer service experience with Cameron, who seemed to be a Manager at this location in downtown Mooresville, NC (on Main St.). I had placed a large holiday photo order that had several problems, and the patience and kindness that he extended to me while helping to fix it was so wonderful that I'll probably never forget him. While we worked together to fix the situation for over an hour, I noticed that he was also patient and kind with his coworkers. At a time when this world feels pretty overwhelming and crazy, and when people never know what others are going through, he was a light that truly made my Christmas. I hope he can somehow be recognized by CVS for his high character and intentional kindness.
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November 2023 by Kimberlyn Reed-Bostic
Had to switch locations due to physical restrictions (needed drive up availability)...have always received excellent service, timeliness of prescriptions fill time, & inquired if I had any questions, delivered with kindness & a smile!
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October 2023 by Susan Weiner
Everyone in this CVS was friendly- courteous- and respectful- the store was clean and organized- the shelves were fully stocked - this was an excellent shopping experience
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September 2023 by Shannon Posey
Do not trust this pharmacy. THEY STEAL YOUR MEDICATIONS. They’ve given me 4 months of my medication with 10-30 pills missing for the same medication. I’m reporting this store and the pharmacists. It is required that they tell you when your quantity is not correct. I was never notified. I will never be returning here.
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September 2023 by Andrew L.
Drove one-half an hour for a scheduled appointment for a Covid and Flu shot. Upon arrival I was told they were out. They did not care I had a scheduled appointment or that I spent an hour of time to get there. Horrendous customer service, CVS is the worst.
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September 2023 by Jeanette Rivera
Wasted an entire afternoon of my life with this pharmacy. They filed my claim incorrectly, then told me the nebulizer I needed wasn't covered by my insurance and I would need to pay $80 out of pocket. When I called my insurance company, they 3 way called the pharmacist, after waiting 20 minutes a very unkind man came on the phone to tell me "he will not fill out the proper paperwork for me, I need to print out the correct form and come back and submit it". thanks for nothing bye
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August 2023 by Emily LaFontaine
I'm giving this CVS two stars because I've had decent experiences here, but was genuinely disappointed by the lack of empathy expressed by the gentleman I spoke to today when I called with confusion re: a prescription medication.
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July 2023 by danielle cooper
I have never in my entire life met a more incompetent pharmacist as Josh. He was asking ME what member ID to input, told my husband he didn’t have insurance until 2024 (NOT accurate) and charged my husband nearly $180 for a script that should have a $0 co-pay. I had to call Express scripts, put them on speaker and go there in person because Josh was either incapacitated or just the most incompetent person on planet earth. Only go here if you plan to be overcharged, treated like absolute garbage and prefer incompetent, awful subhumans.
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July 2023 by Frankie
Everyone at this location is rude and not helpful in the slightest. Do not use this pharmacy!
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February 2023 by Michael McCarty (Mike)
The staff are very friendly and helpful. The store has a wide variety of household items and snacks. The pharmacy has friendly and efficient staff.
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February 2023 by Kamryn Bullis
pharmacy worker couldn’t even answer basic product questions. blonde lady in the back, name started with D i think. didn’t even attempt to assist me. really upsetting customer service. ?