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February 2025 by Keith Rutledge
My move in went great no issues keep up the good work
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January 2025 by Megan Hardin
Cherrelle was very pleasant and very helpful she helped us get moved in over the phone. Told me if I needed anything to please call back and they would help me the best they could.
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December 2024 by Heather Wall
Great experience to rent and access the unit!
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September 2024 by Brad Wrenn
Very helpful ! Only issue i had was the outside parking spot i paid for was not marked on the ground or the map. Fast and efficient service. I had made a mistake with the first unit i bought but was helped and by the end of the day my issue was resolved. Thank you Laura.
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August 2024 by Chris Grogan
The process was incredible, fast, and amazing. The unit was clean and ready to go.
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July 2024 by Umberto Romero
Very helpful
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June 2024 by Lauri Dowell
Dana is so nice and made me feel welcome to ask all my questions and making me feel heard. She has such a sweet demeanor.
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May 2024 by Anthony Brandon
Great job!!!
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March 2024 by John White
The management has no idea what the owners are doing to the customers. The owners price gouging will be the least of your worries. Your things will not be safe.
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February 2024 by Dawn Smith
Very accommodating and helpful.
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February 2024 by Aaron Faulkner
Great service
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February 2024 by Ramon Alston
Very clean upon entry. Easy process.
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February 2024 by Kerry Button
What I stored at Go Store It was in the same condition it was in when I first stored it 2.5 years ago.
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February 2024 by Kina Patterson
Wonderful customer service. Was attentive polite and helpful. Explained each detail of the process of obtaining a storage and how the insurance works. I was very pleased with my service today and will recommend them to my family and friends if ever needed.
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January 2024 by Leslie B
*Edit... Lauren from Huntsville called me back and was very helpful. She did they're having issues with the 3rd party call center as well, and was very empathetic and credited my account. Wish I could have worked it out with them yesterday! Would have saved me a lot of money.Original post:Was not able to go in person to check in because I'm renting for an adult child who is in another state. Therefore, I tried to cancel within 15 minutes of booking--and-surprise surprise, no one there at the call center can cancel a transaction. They'll take your $$ online! But not cancel. So today I'm going to call back to cancel, but a real human called me instead--said they're working remotely and want to help me finish the "contract" for my storage unit. I tried to call the number back that she gave me (which comes up as potential spam), and got a call center who also can't credit my account, nor can they transfer me to the person who called me!! They're "leaving a message" for that person to CALL ME BACK.... at THEIR convenience! Screw the customer! I was super excited for this unit because it was 1/2 the price of U-haul, but I see you get what you pay for (in this case, you can't "un-pay" for something you want canceled!)
