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November 2023 by Rainbow Reign
This location really sucks. We moved to Mooresville over 2 months ago. My account wasn't active for a while but I did explain that I was actively looking for a job so I can make a deposit in my account so they don't close it. I'm pretty sure they knew that but they still closed it. I only found that out today. It got closed on the 5th and I told the teller that I was unaware of this cuz I have a really busy schedule so I don't have the time to constantly check my phone to make sure my account is active. Then she said that I'll have to open up a new account so I asked her if I could and she said that I couldn't. She said that it takes 10 minutes to open up an account. I got there a little after 4:45 PM so I'm pretty sure there was enough time to open an account. I kept explaining to her that I have a really busy schedule and that I can only come in on the weekend but she referred me to the Williamson location. I told her that the location is a little too far for me but she really didn't care. She kept repeating that since my account was inactive for longer than 45 days that they had to close it. So I just said thank you kinda angrily and as I walked away I said that this is a stupid system and walked out the door very angry. The whole ride home I kept thinking like wtaf is wrong with this person? You can't just spare an extra 10 minutes to help someone? What kind of world do you live in where it's like you're wasting 10 minutes of your life that you'll never get back. It's 10 damn minutes. It's not like you work that hard anyways. You're on your feet and you type some stuff in. At least you get to sit down once in a while. You don't know the definition of hard work. When I got out of the bank I noticed a couple cars at the drive thru. I checked the time and it was about 5:00. Then I thought wow so you can't spend 10 minutes to help me but you could help these other people. I wanted to walk back in there and give this lady a piece of my mind but I didn't. I stayed calm and moved on. But if I was in her shoes I would definitely help someone out. I mean I do that all the time. I stay an extra hour sometimes just to help clean up at school for one I need more hours and two I love helping people and pushing myself. I am never using this location or bank ever again.
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October 2023 by BJ Mason
Ann has a wonderful personality and is a pleasure to do business with!
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October 2023 by Christopher Locklear
Excellent service very nice respectful. The tellers/bankers are very kind even when you have an issue they work to help you resolve it. My Number 1 Bank??.!!
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July 2023 by Anthony Carrera
These people dont seem to care less what happens to your money . I had a truist credit card . It was an old secured cared that I've had since I was much younger. I noticed every month the rules on paying the bill were changing and I was never told about them so out of frustration I closed out the card so I could have my money back my . That money never came they showed it in a savings account that I no longer have access to
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February 2023 by Shawn Chapman
I had 7 bank accts that were compromised and had to be closed and new accts opened. Kathy S. At Main Street Mooresville was amazing. Worked nearly all day on my accts and got us up and going! Main Street is going to be my go to in the future. The drive through teller is also an amazing associate. They are both the best and very knowledgeable.
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October 2022 by JP LaPolice
Excellent service!! We were alerted about a fraud attempt on our accounts. Kathy Sherrill spent most of her afternoon tracking information and changing our accounts for our protection. The staff is great on a normal day but yesterday we were given superior service. Thank you!!
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September 2022 by Kayla Spratling
Atmosphere is always pleasant! I had a issue with my account. Kathy Sherrill at the Main st location which is not the location I visit,handled the problem expeditiously! She was Awesome !
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September 2022 by Melanie Barton
Kathy Sherrill at the Truist Bank on Main Street in Mooresville is FABULOUS! I fell for a scam but caught it before I lost all my money, I called Truist Fraud Department and they did nothing. I went to the branch and was fortunate enough to get the best banker I have dealt with in a long time. Kathy was able to close my account and open a new one. Kathy was extremely knowledgeable and even joked with us while we were there. I am so very thankful for Kathy.
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September 2022 by Janie McLaughlin
This branch went out of their way to help me close a loan on a vehicle ASAP when my car arrived sooner than expected. Living up to the 'caring' purpose. Thank you so much Kathy!!!
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September 2022 by Janet Bradley
The staff at Truist are friendly and very helpful. They greet you with a smile and serve you with fast and efficient service. It’s a great place to bank!!!
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September 2022 by Mr. Allen
I went to this bank, and I had great customer service from the tellers. They were so pleasant, friendly, and helpful I am going to make this my bank of choice here in mooresville.
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September 2022 by Jessica Miller
As a teammate and client, the ladies at this location are a pleasure to work with. As a heritage SunTrust employee, they have all been extremely helpful as we transitioned to Truist and adopted done different systems. Their can-do attitude when helping clients keeps them coming back.
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September 2022 by Josh Graham
Great hometown branch… teller knows most all of her clients…. Doesn’t pull the shade near as much as she use to, and it’s ALWAYS smiling…. Does talk a little much which holds up the line but peeps don’t seem to mind. A Definite recommend..
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September 2022 by Jesse Wilson
Always friendly and courteous. I love coming to the specific branch for all of my banking needs. The atmosphere is wonderful and you are almost treated like family.
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September 2022 by Emma Zittle
My experiences with Truist are great. And my favorite Person there to deal with is Kathy Sherrill. She is absolutely fantastic and helps me at anytime. Highly recommend!!!
