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February 2024 by Holly Kreisher
Love this place! Everyone treats my 2 pups like family and are always so caring and attentive to what I have to say.
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February 2024 by Christopher Brooks
These people care they treated my little boy Eli ( cat ) like he was a little baby.
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January 2024 by Jennifer Resnick
Appointments take FOREVER!! Always trying to charge you more out of your plan
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January 2024 by Mary Jane Mueller Fortune Finn
The staff has always been very courteous and pleasant.The facility appears clean and that is extremely important to me! My dog is my best friend ?
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September 2023 by Dee G Reed
Never ever will I ever ever recommend this place to anyone nor ever take a animal there if it were on its death bed on the side of the road a block away from banfield animal hospital.$1,300 dollars later with no answers and no correct medication my dog is now corrected over chicken and rice.This is the second time they got me and it will be the last.There are plenty of other places that will truly take care of your family member.your doors were shut down in statesville and I can't wait for your shop to close in hickory.
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May 2023 by Sheldon Hipps
Great experience hereDoberman was well taken care of
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March 2023 by Kathy C.
I asked a receptionist to cancel our dogs wellness plan that we have not utilized in 2 years because we honestly forgot about it and no one has ever reached out to schedule anything or remind us to make appts etc... until we noticed the automatic charge online. We we're told that we could not cancel in the store (even though that's where we initially signed up). We were given a phone # to call which does not recognize any of the phone numbers I have ever owned in order to cancel over the phone and the wait time to speak to someone was 69 minutes. How absolutely outrageous and unacceptable! We've been stuck paying them without realizing it and are out at least $1,000. I'm furious!
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March 2023 by Bella j.
We have been going to this Banfield for well Over a year, the people here are absolutely amazing I have one Dog and one Cat and we refuse to go anywhere else. They treat my Furbabies like one of their own and are kind and courteous. They don't treat my babies like transactions and they give us the cheapest options for care first. Always are super transparent before any care is given. Needless to say, 5 stars is well deserved. Highly recommend.
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March 2023 by Almost Here
Front desk was amazing. They made us feel welcome.Dr. Carli. Williams was very pleasant as was the technician on 1/26/23.When we returned on Monday the front desk was just as awesome as ever.Everything seemed pretty routine. Bruno went to the back but then some random technician came and asked if I was aware of the cost of his medical care...Black male with bully breed/ sweats and and hoodie.Am I overreacting? Was it just an unusually large bill and just out of the norm or were was this just a good ol profiling case?This is how you lose customers. Bruno and I didn't come for free health care.Stop.
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February 2023 by PRESTON SMITH
Front desk was amazing. They made us feel welcome.Dr. Carli. Williams was very pleasant as was the technician on 1/26/23.When we returned on Monday the front desk was just as awesome as ever.Everything seemed pretty routine. Bruno went to the back but then some random technician came and asked if I was aware of the cost of his medical care...Black male with bully breed/ sweats and and hoodie.Am I overreacting? Was it just an unusually large bill and just out of the norm or were was this just a good ol profiling case?This is how you lose customers. Bruno and I didn't come for free health care.Stop.
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January 2023 by Matt Barone
Love the staff. They treat my dog Grizzly extremely well!
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October 2022 by jacqueline prichard
I was just informed that once you start the banfield program you are locked in for 12 months I was not aware of this as I was told I could cancel at anytime.
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October 2022 by Michael Urueta
Just made my first appointment with this new Veterinarian pet hospital here in Mooresville North Carolina, we’ll see how the appointment goes. Unfortunately they are booked up until Thursday morning for only a drop off. Today is Monday morning and my Kona is not feeling very well from throwing up earlier this morning. Fingers crossed.Update:Kona is feeling better and let me just say but wow, this staff team is amazing compared to the Dublin California team. The level of excellent customer service is top notch, these ladies all have great personalities and exhibits wonderful professionalism. They made me feel welcomed during my first interactions, explained all of the care and treatments that they gave to my Kona and my checking out went very smooth.They even allowed me to include other family members on a three way call during my payment process, I’m changing my four stars from four to…⭐️⭐️⭐️⭐️⭐️
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October 2022 by Patricia Espinoza
The staff is amazing. They are so loving and kind with my cat Felix. They are always ready to answer your questions and if they don't know the answer they will go ask the vetinarian for help.
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August 2022 by Cheryl Findlay
Mooresville Banfield a 100% MORE organized than prior Banfield office in Va
