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March 2024 by Mike P.
Terrible customer service. The staff is rude. Will never go back this is the worst pharmacy in the area
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January 2024 by Ayden Morris
Horrible pharmacy. Switching to Moose Pharmacy downtown.
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January 2024 by Gloria Mckechnie
Best service ever the pharmacist that always helps me is very nice courteous and always gets things done couldn't ask for better service. Wish I knew his name.
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November 2023 by Livy Campos
People are very hard to work with, made me pay for a medication that my health insurance cover it, and never calls back to let us know when the medication was ready. Because of it In changed my family’s Pharmacy. When I explain everything to them , they just asked what is your new pharmacy? So they pretty sure don't care about you being a customer. After all I got all my medication super cheaper in another local pharmacy. So having a hard time with Walgreens ended well for my family
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October 2023 by Dennis Keefauver
Item says in stock but when I arrive it's not on the shelf searching stockroom of course wasn't offered. Ordered the item for pickup waited around for 30 mins to get the text saying order is delayed. Then on my way home it's ready and had to turn around. What a pain for something really simple.
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September 2023 by Patricia
I went to this Walgreen's in Monroe to get my first of the two Shingles vaccine injections. I had to wait about 15 minutes so had time to observe the staff. What I saw was polite, efficient and very busy pharmacy staff. I did not witness any rudeness. Derrick (I assume he was the pharmacist) was in charge of giving me my vaccine. He took the time to greet me, go over what I might experience with side effects and was very friendly and personable. I really could not ask for a better experience and hope that my 2nd shot will go as well.
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September 2023 by Rachel Lowery
Pharmacy is awful. They’re extremely rude and make countless errors. I truly don’t understand how they still legally operate. I’ve report them to BBB for their unethical practices.
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August 2023 by Melinda Haigler
Kimberly in photos was AMAZING. We had a horrible experience in another store, she helped so much and was sincere about the situation.
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August 2023 by Pee L
I spoke with a pharmacist by the name of Derrick & his tone was extremely genuine & caring & i just wanted to leave a review in regards to the encounter. You never know what type of day someone is having & he honestly made mine !
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August 2023 by Simeon R. (The Crohnie Clinician)
Sad to readjust the review from 5 years ago, but perhaps this will serve as a warning or indication to change. The technological aspect of Walgreens is behind the times. They use old tech, inaccurate prescription refill times via phone, and inexperienced youth. A recipe for disaster! Tailor the phone Rx refill option to match when the prescription is due. The public won't keep track! Drove all the way out after supposed confirmation from the phone only to drive up to be told the Rx won't be due for another week! This is how you lose customers.........and even a fan.
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August 2023 by Barbara M
Rude, rude, rude. Seriously, I have used Walgreens for years, but the people at the Monroe store are the absolute rudest people I have ever met. Moving to a new pharmacy
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July 2023 by Jessica Cushman
I have photos printed here and the customer service is terrible. Monday, after twice ringing the bell in the photo department, an employee appeared looking very reluctant to be there. Then, after asking me if I needed something (why the heck else would I be ringing the bell???), the phone rang and the employee answered it and then decided to help the caller instead of me. Five minutes later a second employee showed up to help me. I’d like to say it’s the first incident of poor customer service I’ve had there but I cannot. I really need to find elsewhere to have my photos printed but I’m pretty sure poor customer service has become a coast to coast epidemic.
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July 2023 by Jennifer Lee
I just called this store after the normal store I go to did not have my medication . July 5th 10:45 am whoever answered the phone in the pharmacy was so rude !!!!!!! First she was being really short with me cause she couldn’t find my name then telling me all the other names which I’m pretty sure is against HIPPA. I told her I was in there then she put me on hold without even saying hold on a sec then came back and said we out too i asked do you know when you will get them in ? she said they on back order I said so what does that mean she said hard to get don’t know when very rude . I honestly do not know how people still have jobs when they treat customers this way . That is not good for your business Walgreens !!!!!!! Supposed to be a recorded line then go listen to the recording
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May 2023 by Hayley Lynn
Shout out to the ladies of Walgreens working this morning! Y'all have an awesome vibe going on and you helped get me figure out my coupon issue! Thank you
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February 2023 by Nicole Alexander
Needed to see if they had my husbands pain medication in stock after he had major shoulder surgery, an inch of bone removed from his collar bone. Whoever answered the phone was on a major power trip and said she couldn't disclose that information unless I came into the store with a written prescription, then she can disclose to me if they have it in stock or not. Or I could have his doctor call, because his staff have nothing better to do than sit around on hold for twenty minutes for a simple yes or no question. Funny, the other pharmacies I called (one being another Walgreens) had no problem telling me if it was in stock or not. Will absolutely be transferring all of our families prescriptions out of this Walgreens and will not use ever again.