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March 2024 by Danielle Ortega
They had a decent selection of stuff. Staff was friendly.
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November 2023 by Nicole Renee
Customer service is terrible. Does not exist. I went to pick up nail supplies for my daughter. Bad selection. Most of what we needed was not in stock. The store associate never asked us if we needed help. However, he found time to call the lady working at the smoke shop next door and pretend to be a customer so he could follow us and racially profile us. Laughing with the Karen next door as they watched us. Stupid. Don't waste your time or money here. I arrived at Sally's on Indian Trail or Charlotte. Stop giving your money to people and places that don't respect us.
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August 2023 by andrea Deberry
Sunday 11:52 and they aren’t open!!!!REALLYNOT AT ALL GOOD BUSINESS
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November 2022 by Tracey Bramhall
Jayana(sp?) was wonderful. Immediately helped us and answered all of our questions. Thank you for a great experience @ Sally’s today!
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August 2022 by Jazmin Jimenez
This's incredible! Is the second time I'm come to sally and is close!!! I have to wait 38 minutes to see something open ?? and now missing some products, some can tell if the go be broke or what?
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May 2022 by C. Arvin
Went in and asked to speak with someone with hair color knowledge and the girl tells me she just left for lunch. Doesn't ask if she could help me. So I go to Walmart and come back 90 minutes later. I ask the same girl if she's back and she slowly walks to the back and returns to tell me she's on break. Seriously? I'll go to Indiana Trail where they can carry on a conversation. Terrible customer service.
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November 2021 by Devon
Had most of what I needed but provided friendly banter and conversation. Kristen I believe was the employee's name was great. Really appreciated them for being helpful. Also really liked the layout
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September 2021 by Elizabeth Stein
Drove all the way from Polkton (30 minutes), sign in the door says "Be back in 15 minutes". Almost 30 minutes of sitting here.....?♀️
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July 2021 by sandra patterson
One of my daughters works here. LOVE IT?✌???????????
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May 2021 by Latonia Martin
To money ? hungry ? there prices are just too much I only advise someone to go to Sally's if you absolutely cannot find the item you're looking for nowhere else they actually treat me today they gave me a $10 value but when I left there I end up spending $40 but that's all right I got something for that cuz I'm going to return ?
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May 2021 by Ali C.
Had everything I need! Nice customer service!!
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March 2021 by Don Smith
I bought a set of hair clippers and right out of the box they cut my scalp in three different places. Being that these clippers are none adjustable there was nothing I could do to remedy the situation. After taking the clippers back to Sally's here in Monroe I was advised by the manager that all sells are final with clippers and they would not exchange them. After one attempted use (key word attempted) they would not exchange them. I've been getting clippers from here for about 6 years and never had a problem but I'm done with this store and will never buy another Sally's product. How is one to know if a product is defective before using it?
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March 2021 by Michael Carsillo
Excellent person , went to Great Clips great haircut there , always go there you should toooo
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February 2021 by Kaity B.
I drove all the way to Monroe Sally's and we arrived there at 7:50PM and the doors were locked already when they close at 8:00 PM. The lady came back up front as my husband knocked on the window to find out if i could come in since it wasn't eight yet and she kept pointing at the cash register and wouldn't let me in. I think I should've been allowed in since it wasn't 8 o'clock yet. She shouldn't have even had the doors locked yet or the drawer Counted already. I am highly disappointed and think that was bullshee!
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November 2020 by Johanna Green
I will not go back in the store until they get rid of manger Kevin Lemery. He needs to take some classes in customer service and empathy. Very rude person.
