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September 2023 by Gary Travis
I have an unusual Japanese import. AC went out. Petty's brought one in that didn't fit and I brought one in that didn't fit. I'm still trying to locate, but they didn't charge me anything for the effort and kept me in the loop at all times. Mary and Chase are a pleasure to work with!
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September 2023 by Cassie Eley
I cannot say enough positive things about this family owned business. I went here to get help with my AC in my 2017 Camaro, after it began leaking Freon. Everyone from the front desk to the mechanics were so helpful and I never once felt like they were giving me a run around. It was clear from the start that their main goal was to fix my car at the lowest price they could. Unfortunately, the problem was in my dash, so the most expensive fox was unavoidable- but we only went to that after they tried a more simple, cheaper solution. Although I knew the simpler fix may not solve the problem and agreed to take the risk, the owner refused to charge me for that because it did not solve the problem. I would recommend this company to anyone with no doubts. I am thankful for them and happy that there are still honest people out there who work to take care of their customers!
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September 2023 by Jb Belk
Damaged my car and still didn't fix my ac. They must be paying for positive reviews
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April 2023 by Kathryn C
I've taken 2 vehicles there, one that needed extensive work including fuel pump.Down to earth, competent, and more than fair.Highly recommend.
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March 2023 by Tori Wentz
I went to Petty’s cool shop based on a recommendation from a trusted source in Monroe. I decided to go to them based off of the reviews you see on this page. However, when I took my bus there, the initial $2500 (replacing all AC hoses and lines) repair only lasted 3 weeks until I had another “leak” that was supposedly unrelated to the first repair. Also this repair only got 1 of the 3 AC units in the bus working. The second time, I took my bus there to get a AC recharge - Also, Petty’s charges $40 a pound for r-134a (most vehicles take this type) Freon which is criminal. You can get Freon MUCH cheaper elsewhere. Then a 3rd time, I got an evaporator replaced based on their recommendation ($850) worth of work. I took my bus to the manufacturer (TransArtic) who diagnosed the problem as an electrical issue that did not power the remaining units. The manufacturer repaired All 3 units and fixed a condenser leak for $637.Petty’s said there might be an electrical issue but they needed wiring diagrams to look into the issue. I would have liked if Petty’s straight up told me that they could not fix the issue instead of charging $4000+ to “fix” other things that may or may not have been broken.Ultimately I felt taken advantage of by these people and other mechanics that I have told my story to agree.
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February 2023 by Tori W.
I went to Petty's cool shop based on a recommendation from a trusted source in Monroe. I decided to go to them based off of the reviews you see on this page. However, when I took my bus there, the initial $2500 (replacing all AC hoses and lines) repair only lasted 3 weeks until I had another "leak" that was supposedly unrelated to the first repair. Also this repair only got 1 of the 3 AC units in the bus working. The second time, I took my bus there to get a AC recharge - Also, Petty's charges $40 a pound for r-134a (most vehicles take this type) Freon which is criminal. You can get Freon MUCH cheaper elsewhere. Then a 3rd time, I got an evaporator replaced based on their recommendation ($850) worth of work. I took my bus to the manufacturer (TransArtic) who diagnosed the problem as an electrical issue that did not power the remaining units. The manufacturer repaired All 3 units and fixed a condenser leak for $637. Petty's said there might be an electrical issue but they needed wiring diagrams to look into the issue. I would have liked if Petty's straight up told me that they could not fix the issue instead of charging $4000+ to "fix" other things that may or may not have been broken. Ultimately I felt taken advantage of by these people and other mechanics that I have told my story to agree.
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February 2023 by Michael Dickens, CMfgE
Tim Petty is the very best place to get automotive work done in the Monroe area. They are straight shooters who I have worked with for maybe 20 years. They have worked on 5 of my personal cars and trucks as well as two church vans and one church bus. You can trust the repair is always done right.
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January 2023 by Tandi Brown
Great service Everytime!! Will never take my car anywhere but here!
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December 2022 by Ted Starnes
Crooked doesn't even begin to describe this place. Replaced parts that didn't need to be then threatened that I better not leave a bad review or there would be consequences.
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August 2022 by Luke W
Had ongoing issues with the A/C in my 2006 Toyota Avalon. Past several years had different shops mess me around and never get to the root cause of the issue. Dropped the car off at Petty’s Cool Shop they put some dye in it and immediately located the issue in the Evaporator. This is a tough and labor intensive job but they completed the work in a timely manner for a reasonable price. Blows freezing cold for the first time in years. If you need your A/C problem solved once and for all this is the place to go.
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August 2022 by Hayley Correa
I have been taking my cars to Pettys since I first got my license (15 years now). They will take care of you, tell you how it is, be straight shooters on what you need, and never recommend anything you don’t need. Very reliable. Always very happy with pettys.
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August 2022 by Bradley Smith
Definitely recommend them! They were great with communication and extremely reasonable when it came to cost!
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August 2022 by Beverly Byrum
Great place to get you car inspection. The people were very nice.
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November 2021 by Matt Samsel (Professor Ilex)
Great shop, came here after firestone treated me poorly and will keep coming back
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August 2021 by richard thornburg
Dropped car off Toyota highlander a non cooling problem. Patrick called me back a short while later told me condenser had a leak. Told him to fix it and check the knobs inside which i figured were faulty. He said infact they were and how to get them to work. Also said he could put a repair kit and that would fix the problem. Awesome Service would Recommend to anyone. Thanks guys