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December 2023 by Spencer Schmidt
Great clean facility but the customer service is horrible. Please hire better people.
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November 2023 by Allysen Pierce
The first time I went there I didn’t have any problems. The second time I went there as I was loading my clothes into the dryer a man possibly the owner asked if I had washed the clothes there. I told him no. He told me the dryers were only for clothes that had been washed there. I explained that I never heard of that and didn’t see it posted anywhere. He showed me the posting on the door. But there are 3 doors you can come in through and it wasn’t posted on each door. I gathered my things and left. I have never heard of such nonsense.
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October 2023 by Amber Hendrix
Daughter had a blow out and staff had everything I needed to fix the situation such a awesome place very family friendly
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October 2023 by Tanika Tyson
The old lady that work in the morning she have very poor customer service she have attitude if you ask her for help she catch attitude she don’t like to her job I will not come here you loss my business
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October 2023 by Becky Smith
This is the cleanest laundromat I have ever been in! Pam, the attendant on duty, was super helpful and friendly and made my ‘catch up on laundry’ experience so much better. You have the option to use quarters (there is a bill machine) or swipe cards. They even have a rewards card you can ask for. There is a nice variety of different sized machines and even a gigantic one that was taller than me. The machines are not nasty and caked with residue. The dryers dried quickly and did not have a burned smell like others I have used in the past. I never had to wait for a machine which was a relief as I was washing 15 XL baskets of clothing.
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September 2023 by Renee Randolph-Gordon
When I first started using this location it was one of my favorite laundries to utilize for large items I didn't want to wash at my home. Unfortunately the Attendant they have there isn't part of my favorite experience. She has no customer service etiquette and carries a unwelcoming energy about her. As of today I decided to close my loyalty card account and take my business elsewhere. In today's societal climate how your perceive and interact with your customers should be important. There are too many excellent laundromats with a welcoming atmosphere in North Carolina. I Iook forward to doing my business with the next one I choose. No longer can consciously spend money with this one.
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August 2023 by NIÑO DE ORO
It is a clean place only the staff. He's a bit reserved, to say the least. in the bathrooms never to paper. and when asked for the bathroom key the girl. she never answers. she looks upset.
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August 2023 by Shawn sheperd
This location has a CRAZY POLICY. If you already have your CLOTHES WASHED and your just looking to Dry the clothes forget this Location. There POLICY is you have to WASH even if your Clothes are already washed. RIDICULOUS. There GREEDY and just trying to get some MONEY.
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July 2023 by Don C.
Its $10 a load. They are really big machines for drying a lot at once but it's going to to cost you to wash them. Even more so if you don't bring detergent and dryer sheets.
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May 2023 by S Moser
Kiana is one of the greatest laundry attendants I’ve ever met. She is such a positive burst of energy and so helpful. I’ll continue to return on days that she is there so I can enjoy her vibes. Keep up the great work Kiana!!
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May 2023 by Teri Li Thompson
A friend told me about this place, so I drove 30 minutes from Lancaster to check it out on laundry day. Wow! Cleanest laundry I've ever been in! All the machines seemed to be in working order. The laundry carts and tables were extremely clean. The floors looked freshly swept, and there were no tattered signs hanging from the walls. I usually dread going to the laundry, but this place made the task much more pleasant!
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April 2023 by Liv C.
The way the owner acts about the reviews and treats his employees is a disgrace.That a lone is why I left that laundry center,not just because of the cost.Andhe treats his customers just as bad having his employees run them off,and cops come out.Isaw one review where he degraded one employee online and then turn around changed his comment and degraded another employee and used her name under someone else post.AndI read the employee boyfriend had Colon cancer stage 4 and was in the hospital with him due to his colon rupturing and he let her go.Andhe was running her and another employee down and degrading them.Andif you leave clothes there ,he throws them away in the trash.Heshows towards other race like African Americans and Hispanics.And just does not have no customer Service skills or friendly disposition as a businesman.
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April 2023 by April R.
I love the facility ... nice and clean. The staff is friendly and helpful most times .. but the last two times the staff member wasn't helpful. She allows the clothes to just sit in the washers and dryers. I asked both visits for her to take the clothes out of the washers so that I could wash my clothes. The other staff member always say "sure, no problem." or "I got it for you" and proceeds to move the clothes. Anyways, I was asked to leave today because I took it upon myself to move clothes another customer left unattended. Another customer told me she had to do the same thing .. because people are just holding washers and dryer. The staff member says someone was waiting before me, which I understand. I waited 5 mins and i don't understand why I should have to wait 20 mins for a dryer when a staff member could just pull them. I never leave my clothes unattended and shouldn't be asked to leave because other people are leaving their clothes unattended. That's makes no sense to me. Why should someone have to wait even 5 mins on unattended clothes? The lady that asked me to leave kept a calm voice, I just wrote this in hopes all staff members receive the same training. So customers receive the same treatment. PLEASE just move clothes that sitting most people see this as an inconvenience. We live busy lives .. I've put off buying a washer and dryer but after this experience.I'm buying one today.
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April 2023 by Sergio Zapata Marin
Very Clean, and easy to use machines, all new and maintained machines.
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February 2023 by Loui Vuitton
I have been coming to this laundry Mat pretty often this is my go to, I love it here it’s well kept clean and I often be in and out on a good day depending on the time of the day and how busy it is. This place have everything you need one of the best laundry mats in Monroe. The only two bad experiences I’ve had here was 3 weeks ago when the short grey headed attendant embarrassed this older lady for drying her clothes here without remembering policy that she couldn’t dry clothes here if she didn’t wash here even though it’s clearly posted, the attendant was so rude to her and I felt as though the situation could have been handled so differently because we the customers washing clothes was looking at each other in disbelief that she was talking to the elderly lady like that in front of everyone that caught everyone attention how loud she was shouting at the lady. I don’t like stuff like that the approach was very unnecessary and embarrassing. My second encounter was going here on today Sunday 2/5 and the same woman was so disrespectful I was trying to get my clothes out the washer and she come bombarding in front of me and this other guy to wipe down the top of the washers, She didn’t say excuse me she didn’t say one word, i had my clothing buggy beside and she pulled it away from me and pushed it to the side of the washers. I said to her “excuse me ma’am I was using that buggy” and processed to go back to get it and she just looked at me and continued cleaning! All the other attendants is always so nice and friendly it’s that one attendant that is so rude and unfriendly to people when you go there. Outside of here I love the laundry mat, I just feel that all attendants need to be upbeat, happy and respectful all across the board and something need to be done! I will continue to keep going there to wash my clothes hoping for a better experience each time!
