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February 2024 by MK WURM
Always friendly, helpful staff. They actually care about your pets. Limited wait time, knowledgeable doctors. I feel my GSD is in good hands.
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February 2024 by Josh
Only vet I've used for over 8 years, highly recommend over other veterinarian offices for me.
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February 2024 by Steven Kanoza
Excellent veterinarian!! Nice people.
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February 2024 by Ci Rudar
Wonderfully friendly staff. I believe we saw Dr. Steele, she was friendly and had a lot of helpful information
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February 2024 by Tarren Reynolds
I took my German Shepherd to Mercy animal Hospital back in October, Gunnar saw Dr Steele she is absolutely amazing, She Truly loves animals and wants to help them! She really listens to you and will answer all your questions and will do, not only what’s best for your pet but also what’s best for you!! I literally tell all my friends to go to there! Mercy animal Hospital is truly the best place to go! You and your Pet will not only feel loved you will also get the best care! They have a great team there, you can tell that by just walking in!The office Manger Leann is super nice!Gunnar and I had a great experience and the best care!!Thank you Dr Steele and Team!
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February 2024 by Michael Gaunch
Dr Jones and his staff are always nice and caring. We will never take our pets anywhere else
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February 2024 by TL
I cannot say enough good things about Dr. Jones and his staff! We have been going here for 7 years now and everyone is so caring & compassionate! We have had to put our Beagle down 2 years ago and we have had multiple dental issues that they were able to help with and a few lumps removed off of our two dachshunds. They are top notch!! The entire staff is just amazing!!
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July 2023 by Sarah Wright
I have been going to Mercy for the last 7 years and have never been disappointed with Dr. Jones and his staff. I had to send my baby girl Dora over the rainbow bridge last Monday and the whole staff was so compassionate and made me feel so much more at ease. I will never go to another veterinary hospital!
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June 2023 by Brook G.
Doctor Jones is a very caring Vet. Have been taking all my kitty babies to him for a couple years now, and we have never had any issues. The facility is always clean, and the ladies at the front desk are super sweet and helpful. Bonus, it is fairly close to where I live which means less time in the car for my wittle babies who are not fans of the car.
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June 2023 by Joseph Metzger
I’ve taken my pets here for years. Dr. Jones and his team have been nothing but the best. We’ve said goodbye to pets here, and hello to new ones ? If you have pets in the Matthews / Indian Trail / Monroe area, I highly recommend Mercy Animal Hospital!
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March 2023 by Angie
Mercy was our vet for a few years. And I want to start by saying Dr Jones has a wonderful bedside manner and great personality. The main reason we switched was the front staff. Once the original person quit who answered the phone it became difficult to get someone to pick up whenever we tried to call. It seemed there was a high turnover rate. Hopefully things have improved. Mercy does tend to be a little pricier than other vets in the area. Also if they say your animal should be out down def get a second opinion.
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March 2023 by J Watson (TheIrishQue)
Exceptionally caring staff made it easier for our family to say goodbye as our beloved furry family member transitioned. While he was with us, Mercy Animal Hospital helped us to take good care of him through routine visits and check ups.
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December 2022 by Bibi A.
Sometimes vet visits feel like a chore, but this office and staff makes each visit an effortless process. I had my senior lab with them for years and more recently my rambunctious lab mix. The receptionists make appointment scheduling a breeze, they offer same day/ same week appointments when they can and they have some later hours that work great for my schedule. My senior lab had last minute medical concerns to arise and they still worked me in, even with their already booked schedule. They saw my senior lab a lot in her last days and they always took special time with me to review her quality of life and treatment options. Their prices are very reasonable and they provide estimates for the recommended services, but never force anything to be completed. When it came time to euthanize my senior lab, they were so compassionate and thoughtful through the whole process. The assistants explained each step of the process and gave me as much time as I needed with her in her last moments. With my lab mix visits are more crazy because she is so rowdy. The assistants let me go straight to a room so I don’t have to wrestle with her in the lobby. The techs and Dr. Jones are considerate of her temperament and are so gentle with her and they make the visits a breeze. I refer everyone I can to Mercy, they’re the best!
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November 2022 by Megan Kapitany
We are coming up on a year with Mercy and are still loving our experience. From the easy to schedule, quick and thorough well visits to the very attentive "sick" visits, we have had a great experience with both. The staff is patient and knowledgeable, Dr Jones gives his full attention during your full appointment.
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October 2022 by Bri Rebecca
I had a wonderful experience at this clinic. I’ve always had a hard time finding a vet I could fully trust with my sweet girl Maple, but everyone at Mercy was kind and patient. I felt well informed and connected throughout the whole visit. I will be bribing Maple again and I would recommend this animal hospital to any pet parent looking for care they can trust!
