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November 2023 by Mrs. Ty Hamilton-Robinson
When did it stop becoming okay for a customer to honestly voice his disappointment with the quality of service received?People have the audacity to expect you to tip for undesirable services!I have patronized this establishment for as long as I have lived in Union County, and over the years, I have seen the quality of service ebb and flow with the high turnaround of its employees and the favoritism to its "certain" clientele. If that was not agregious enough, the prices have steadily increased as the menu of services has also gradually disappeared from public view.Is it now a crime to offer options and let your customers know how much they cost beforehand? For instance, where did the pedicure choices go? Before they were offered, now you tell them you want one, and they just get to work.Also, does anyone else believe that the men who work there to be a little heavy-handed? And why is not a pull back of the hand enough to let the employee know that you didn't enjoy that last tug of the nail meat and that you want them to stop?Every time I visit, I leave 100 dollars lighter and with disappointment in my throat. I have learned my lesson. Read what I have said AND between the lines. If you find that you and I are not very much different or that these allegations would frustrate you as well, then this is not your shop. I hope this helps.Let's normalize tipping for exceptional service and effort; nothing more. (By the way, I tip EVERY time.)I gave the one star because at least one is required to post.
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October 2023 by Oumy Faye
HORRIBLE. DO NOT GIVE THEM YOUR MONEY! They did the opposite of what I wanted and my nails were so ugly . It looked like a 5 year old did it. My nails started chipping 3 days after it was done and I had such painful hang nails. People work hard to make money and when they choose to utilize it with at your company, you should do good work. They had an attitude when I called and told him about this I will not be going back to them!!!!! try serenity nail spa. They’re so kind and nice and they do a good job!Service: Acrylic nails
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September 2023 by Sara Smith
Horrible! I don’t know the guys name but I went yesterday and he did a horrible job on my gel French tip. There is so many bubbles on my nails and it’s a lot of my fingernails are not smooth at all. The polish is not even lasting from yesterday. Not everyone ha time to drop in the nail salon just to fix some nails.
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September 2023 by supriya Nair
Customer service is really bad, I was told two mins and then 3 minutes and my feet was in water all this time later after 25 mins of waiting I stood up to leave and the person at the counter told its ok you can leave without an apology. Learn to serve your customers first !!I wouldn’t have bothered if they told the correct wait time
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August 2023 by Meghann
Love going here to get my S&S dip powder and pedicures. Workers are so friendly. They remember you. Ask about your family and are so nice. Take their time with nails and pedi. They don’t rush. Cash tips are appreciated.Services: Pedicure
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August 2023 by Michele Roth
Laura is the most amazing!!!! I have been going to her for years and I have never been more happy. She does a beautiful job! And is super sweet.
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August 2023 by Emily Price Blackwell
These honestly look like a kid did these, not to mention my finger nails and my toenails are 2 different colors however was suppose to be the same 211 D&D. My finger nail is partially showing on serval nails from where she didn't cover the entire nail with dip and she made several nails bleed around the cuticle with the Dremel. Most horrible experience ever.
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July 2023 by Richmond
I received a deluxe pedicure with chrome polish....deluxe pedicure $47 $20 for chrome and you charged me an additional $20 for gel polish??? Really? In order to get chrome you have to have a gel base....black or white. $82 and when I called to speak to the manager she wanted to address me as if I am a child. You didn't even finish the deluxe pedicure. Instead you sent me out the door with the lotion that you was supposed to apply. Telling me that it was supposed to be a gift. Ya'll don't be like that. Don't charge me according to what you "think" I should pay based on what I look like....and being disrespectful just because you can. Stop that!!!
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May 2023 by Brenda Thomas
Me and my momma got the deluxe pedicure and both still have dry skin that they didn’t get off. That’s $47 each wastedService: Pedicure
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March 2023 by Tiffanie Robinson
If I could give this place a 10 star I would. I was greeted as soon as I walked in. I wanted a full set and the lady said it would be a 5-10 min wait and that was very accurate I was sat in a chair within about 5-7 min. I wish I would have got my nail technicians name because she was a rockstar. She did my nails in such a beautiful and sufficient way. I was highly impressed. She did exactly what I asked for and the price was very reasonable. This will definitely be my go to spot from now on (:
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February 2023 by Dominique Dickson
I’ve used this location for years because they are conveniently close to my home and TJ Max which is a plus. They do good work on some days and others it’s a miss. They tend to rush their service to get more people in and out the chairs. So don’t expect A1 customer service every time. You are just another quick customer/walking money bill. So if you are expecting outstanding customer service, a fantastic experience geared with great quality work that’s consistent, this is not the place for you.Services: Gel manicures
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February 2023 by General Consumer
It was good. Treated well and their workmanship was very good. Like other places, it sort of depends on who you get, but their product is good.
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February 2023 by Stephanie
I've been going to this spot for YEARS. I always leave happy. They've never had an issue fixing a nail I've messed up either haha!
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December 2022 by Elisabeth Martinez
It was my first time their and I was honestly disappointed. I don’t normally ever write reviews…but The guy that did my nails was very aggressive with my nails and I showed him a picture of what I wanted and he did something different than what I asked for and he said ok and continues doing it how he wanted. He was rushing the whole time and it wasn’t even busy when I went. It was a tall guy with silver necklace and he was at the very end. I don’t recommend going here.
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November 2022 by Janki Patel
Excellent service! Great and friendly technicians. My favorite every two week place. Highly recommend!!!!lura she doing very good job??
