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February 2024 by JC Alvarez
Difficult finding parking spots, location is small, shoes section is almost nothing, along with other items.
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February 2024 by Денис Басич
I really liked this store, I found everything I needed there.
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February 2024 by Samantha Dawn
Well kept and organized store..
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February 2024 by Melissa Collins
Terrible store, nothing is by size only colors. Another waste of time. Please get new managers who do not label clothes this way. The color coated hangers don't mean size either. This isn't helpful to the consumer. I was told it works better for their cashier but yet I'm the one spending money here!!!
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February 2024 by Erica Lovings
We love this goodwill! We find all sorts of great deals and spend a ton of money here but we recently noticed a short white lady with short hair working here and she does not need to be working in customer service. Sour and rude every time I speak with her.
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January 2024 by N A
This review is overdue. I stopped by on Monday, 01-02-23. Just felt like visiting a different Goodwill location. They had a good inventory of marked down holiday items. This bath accessory set was also marked down. Planning to stop by again the next time I'm in the area.
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December 2023 by Amber
Who doesn't have a fitting room? What Goodwill doesn't have a fitting room?? I've never been in 1 other Goodwill that won't let you try on something before purchase. Hours wasted looking at items to try on, only to find out after the fact that there is no fitting room. Do you know what that's like for a pregnant woman??? Looking at things to try on because, you know, nothing fits. Standing on your feet for all that time. Just looking for something comfortable to wear that even fits remotely for a short time. And who wants to buy a cart load of stuff to try on at home, then have to bring it back, pregnant. There were no signs saying there wasn't a fitting room. They won't let you try anything on in the bathroom. Easily $100 in the cart to try on. Shame. Won't go back here.After further reading, it seems Goodwill has taken out the fitting rooms all together? That's what they are stating on here anyway. Too bad. Won't go somewhere for used clothing you can't try on nor get your original return of payment for. Not going to just keep "exchanging" over and over to not be satisfied.Third update in 2 days..took a risk and bought a few items yesterday. Guess what? They didn't fit. Not the stores problem. BUT, when having the receipt, the cashier rang the items wrong originally. Maternity pants as regular pants, a long shirt as a dress. Of course, it's not going to match up. And just because your employee screwed it up, somehow that's my problem? Even went back to the same person who rang it up yesterday. How about having Goodwill tags on items? Classification stickers? Anything to let you know where the item SHOULD be and how much to charge. No? And to top it off, as they stated below, store credit for the return. $21 in store credit for what, something else to return and not even sure I'm getting the correct money back? Insanity. I'm done with Goodwill. Local shops only.
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November 2023 by Tree
They get cheap labor from the workforce and they don't pay them company standard pay rate. They call it training but they don't train you. I spent time there and just shuffle through shoes and nothing else. Don't spend or donate to this billon dollar corporation that is a wolf in sheep clothing.Just some public relations person down there giving talking points off a piece of paper. Speaking from my experience ,your company is a scam working with the workforce. I got recruited from the workforce and got paid much less then my co workers starting pay while i was there at this store, because it was call training. Never train me to do nothing.
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October 2023 by Shawn sheperd
Your company needs to get rid of the Regional Manager named Colleen. She does not manage her employees effectively. She let's them do whatever they want as long as they are hitting margins. There have been employees committing theft and she has been turning a blind eye to some of it. I know a colleague of hers that's is also a Regional Manager from your company that provided information on Colleen. I would be more than happy to pass that individuals information along and share information I was told that was not reflective of Goodwills Values.
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August 2023 by Kc Kc
Always can find a deal at these places! But buyer beware on some items... the markup on some of these DONATED items is ridiculous! Goodwill is turning too much profit on alot of items and their prices just keep going up ?
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June 2023 by dml34468
Been coming here for years to get toys mostly, over the last 2 months the people pricing the toys have made them literally three times as expensive, a nerf gun at the goodwill in Matthews that would normally be 2$ is 6-7$ at this one, driving a little further us actually worth it now. It’s not just the toys either, all misc items have significantly increased recently, and not just a small jump to march inflation.
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May 2023 by Chaplain Edward Tessmann (Minister/Chaplain)
A very clean and organized store.
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April 2023 by Rusty J.
The store is big, well lit, and clean. The parking is plentiful. Unfortunately, the merchandise balance in this store is heavy on the clothing. They have tons of clothing- especially women's clothing. The houseware section is limited. The furniture section is sparse. I didn't find anything that I needed and I left empty handed.
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February 2023 by Allison Cuomo
I have been coming to this location for years, always had relatively positive experiences until today. An older cashier I believe named Martha was paged once for backup at the cash register as the line was at least 6 people deep, she didn't come or respond to the first page and the already busy cashier had to page her again by name. As she's walking up she clearly says "yeah, yeah I'm coming". As she walks past me and my son, who is 18 months old and standing up directly in front of me, less than a foot apart because he's a small child and getting antsy from standing in line for 5 minutes at this point, she very rudely said "Can you make him sit down" with an attitude. That's fine, you have the right to ask me that but what you don't have the right to do is speak to my 18 month old child the way you did. He was talking/babbling to me and she said to my child "Yeah you won't be saying that when you flip the cart over and fall on your face". It certainty rubbed me the wrong way. I thought about staying in line and seeking the original cashier but after that encounter I will no longer be supporting this location.
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February 2023 by Angie
I wish Goodwill would do 2 things1. Open fitting rooms2. Stop arranging clothes by color and do it by size again. AwfulAnd at this location the housewares and toys sections always stink
