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November 2023 by Jason Helms
Spent 20 mins on hold to unblock my card, i had responded to the automated txt and said yes it was me. They still blocked my card, tried to order food online after the representative said i was good to use my card. Now on hold for 30 more mins for them to unblock my card. This is about the 7th or 8th time they have done this . Do yourself a favor and skip this awful establishment just use navy fed
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October 2023 by YouTube DrSidewayZ
Of the past four times I’ve went by this atm to deposit money the atm has been down each time. Also the poorly lit parking lot poses serious safety concerns especially for the heightened potential for patrons attempting to deposit money to be robbed. I’ve found myself using the mint hill location which has not been down a single time and the bankers that work there are far nicer to deal with.
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May 2023 by Kelly Silva
Horrible customer service, the people who answer the phone are always stuck up.
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November 2022 by Heavenly Huskies Kennel
I cannot even count the number of times that our staff members have came by, in an attempt to make a deposit for the company, and the ATM has been out of service, thus causing them to either have to drive out of their way to the ATM in Indian Trail or hold onto the money overnight, depending upon how late; both of which are a major safety hazard! ? This happened once again last night, and is completely unacceptable!--- This Bank is operated in such a Horrible manner! --- We have tried to overlook the constant issues we have encountered, but enough is enough, and I can't expect my managers, or for any employee, to put their lives in danger while simply trying to put large sums of cash into [multiple] ATMs late at night, because robberies do happen ALL the time!!!!There were numerous other negative reviews posted on here, but the bank has apparently, had them deleted instead of taking heed to their complaints, and taking the necessary steps to fix their many issues.-- This is not good business practice!! --Please DO NOT UTILIZE THIS BANK,Just Don't....
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October 2022 by Brittany Clyburn
If you need a check cashed and you are a black person DO NOT I REPEAT DO NOT GO TO THIS BANK!!!!!! Because I literally went here today they literally had me sitting in the line to cash my check just to verify with my boss (which is my UNCLE) actually knew I was cashing the check (which he did BECAUSE HE SIGNED IT) …. & then they still didn’t cash it because the dollar amount was TOO BIG ! I never had a problem with this bank until they started switching out all the old people and putting new ones in! If I could give a ZERO I WOULD!!!!!!!
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March 2022 by Lynn Strawn
If you are thinking about banking with these folks...DON'T DO IT!!!!Call me, Hell I'll talk to you because they won't. Actually hang up on you once they answer. And don't think about getting transferred to anyone, NOT GOING TO HAPPEN!Indian Trail FNB completely different story. Great people to deal with!.I'll be going there now!
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March 2022 by Brandon Thomas
I have banked with this bank for many many years and the buy out by First National was the start of the downfall of this bank! Things have exceedingly gotten worse over the course of time from false information being given, to debit cards being faulty, to no customer service, to charging extra atm fees, and so on and so on. Now I am dealing with a new issue. I can’t access my account. I logged onto my mobile app and it doesn’t recognize my login info which has been the same since 2018. After an hour of waiting on customer service they could only tell me that a case would have to be opened and I would get a response in 3 days!!!!!! I called the local Monroe NC branch and they are no help either. I now have to take time off of work to get there before they close to get a list of transactions from automatic drafts and debits so that I can be sure my bills get paid and money is arranged in the accounts it should be in. This bank is awful and is not helpful at all. The people are nice but a smiling face isn’t worth a penny when they are literally no help with anything!!!!!
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February 2022 by Rolanda Freedman
The banker who occupies the last office on the left, Tammy Evans, is what I believe her name plate said, was quite rude when I recently had an issue arise. She was the same person I did business with, when I initially opened my account, who gave me inaccurate information about the account that I later discovered to be completely false! If your occupation is working for a banking institution, then you should take the time to learn, understand, and know how each bank account works as well as all of your company's policies for those accounts.As you can see from other reviews, the customer service here is very lacking, and Joe was the best thing this location had going for them, but he is unfortunately, no longer with them : ( He had probably had enough of them, as have I and am thinking of making a switch myself.Oh, how I miss Joe as he completely ROCKED!!!!! ??
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July 2020 by Jeremy Haney
My business works very close with the Joe Weidner and he has yet to fail us. If you want results go see Joe. Tell him Flippin Jay's sent you. Thanks for all your hard work. We apreciate you more then you know.
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June 2020 by Cheryle
Such a great staff. Always helpful!! Joe, the branch manager went above and beyond to help. Cannot say enough about the Monroe and Indian Trail branches. It feels like a true community bank.
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September 2019 by Katie Duncan
The service I have received at this branch has been unbelievable! And, not in a good way. Appalling would be a better way to describe it.
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May 2019 by Sarah Rutkowski
This bank SUCKS! It is SO Bad and extremely frustrating any time you want to even check your balance. I can never access any information on the automated phone system, or use online banking without many additional and very unnecessary questions = many extra steps, there is always an issue! Then it locks you out "for your protection" and inconvenience, causing a special trip to an inside branch, because customer service by phone is a nightmare and completely pointless! Take my advice, Bank elsewhere.
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January 2019 by Kristen Merritt
I am done with the extreme incompetence of this bank and it's staff, I will therefore be closing my account and taking my business elsewhere! ATM hardly ever works, or will not read the card more times than it will, costing me additional fees due to being forced to use another bank's ATM, and the online banking is utterly useless! What is the point of having a username and password if it doesn't allow you to log in? You have to answer multiple follow up security questions that were set up when you first opened the account (years ago), all caps and lowercase letters must be identical which is b.s. if you don't have the best memory or you don't have them written down (security issue in itself) and after all this, it still gives you an error message, giving you the 888 number to call. Horribly inconvenient! Sayonara! : /
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December 2018 by Lisa Sexton
We took out a home loan that was to be deposited into our account, signed the agreement & gave them company the bank account number that was on the bottom of our checks. The loan company still needed to get confirmation from First National Bank that it was in fact, correct and did so during a 3 way call... The loan company read it off to them and even asked them to verify that it was right (3) THREE more times! The last asking "are you certain?" before electronically depositing the money in that account...
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December 2018 by Cowboy Fan
Awful, just Awful, really really Awful!