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“I have finally found a bank that understands customer service. The staff at Pinnacle in Monroe have been so helpful in my transition from my former bank. They go above and beyond to help in all areas of my business and personal accounts and have made my life much easier. I highly recommend the switch to Pinnacle.”
“My business works very close with the Joe Weidner and he has yet to fail us. If you want results go see Joe. Tell him Flippin Jay's sent you. Thanks for all your hard work. We apreciate you more then you know.”
10AM - 4PM
901 E Roosevelt Blvd, Monroe
Banks
“Amazing staff. The entire team is so friendly. Mya is the kindest and most caring bank employee I’ve ever met. She is quick, professional, and knowledgeable. I travel 20 extra miles every other week to come to this location.”
“Always have been pleased with location. Very professional, And they also make me feel welcomed. And they do what they can to the best of their ability. Page the branch manager does a wonderful job here.”
“The tech at PNC leaves much to be desired, but the people are always helpful, and for the most part go above and beyond to help you. And the manager at this location is really nice/down to earth.”
“I Bank at the Monroe,NC location. The people there are extremely nice & always very helpful. After 5+ years I've never paid 1 cent to bank here. Also I have never had any of my money stolen or missing at all. Great people and great service.”
“I have used 5/3 for my primary bank the entire 12 years I have lived in Ohio. The name was so off the wall I figured they had to be good. They have been great. My accounts are in the Lebanon branch but I normally use the Monroe branch 45050. I give them 5 stars because they deserve it. I am not a person who needs or desires a lot of sucking up, just a quick and efficient transaction and they always do a great job of taking care of business. Always polite and efficient.”
9AM - 5PM
512 N Hayne St, Monroe
Banks
“This is long overdue, so I apologize for that. I had a wire transfer that I needed done. Because my work hours are somewhat fixed, I couldn't get into the bank until right before closing. I want to give HUGE props and a huge thank you to Marge McGuire. She stayed late and helped me with the wire transfer. She was VERY patient, professional, personable, and kind. It meant the world to me as a customer. And I appreciate her going above and beyond for me.”
9AM - 5PM
1795 Dickerson Blvd, Monroe
Banks
“My daughter opened her account today and Kevin was her bank representative. He was awesome! He helped her open her account, get all of her cash from her different apps transferred over, and set up her digital card and her paperless statements. Kevin was extremely friendly, helpful, thorough, and easy to communicate with. Thank you Kevin, we appreciate you!”
“I went to this branch for the second time to open a new account for my 13-year-old son. Ms. Nazarena Campos assisted me in opening a checking account on the same day and set up all the processes online through the phone. I appreciate her help in completing everything on the same day.”
“I’m actually just now getting myself back to normal! I would love to ask Truist security to check the video tape last Friday 10/7 when a male worker visibly was trying to threaten me physically and only if the Great Fanny Regalado saved the day! The male banker held me in office for over 15 minutes with never touching the computer but telling me that check in my account could not be accessed for 10 days! Without looking! Then looking at cameras at 10:25 am 10/7! Look at security cameras!! Thanks to the professionalism of Fanny her male employee counterpart did not hurt me!! Thank u Fanny and she handled my banking issue like a professional”
“fabulous customer service. The individual branches make it a point to get to you know on a first name basis and they don’t hold your money like many banks do if they’ve gotten to know you. Had an issue today and they called me after hours to make sure it was handled. You simply put, will not find this type of customer service at many banks....it’s rare. This particular branch in Monroe is amazing”
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“I have been with American bank now for few months .I'm very happy with the way they treat customers. Haven't had any trouble at all with them .I highly highly recommend American bank there staff is alsome willing to do anything to help and satisfy a customer .if I could give them 10 star I would ..”