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December 2023 by Javouna Gilchrist
Every time I go to this store to use my coupon it’s always a problem. Cashiers always on the phone and never friendly . But the last incident I had was when the candles were for $9.95 which is a great price . The only issue was the cashier said I could not use my coupon . The coupon was to get any body care item with any purchase more than ten dollars . I choose to get a couple of candles .The associate stated “no I can not use the coupon on candles”,. After a few moments of speaking with the associate she stated she will get a manager. I notice a Manager was already on the other cash register . I stated “Excuse me can you help me “, to the manager Margaret who looked at me. I yelled again “Excuse me “. She looked again and said nothing . Then another manager approached the counter and helped me kindly . In this situation I’m choosing not to shop at this location any more because the cashiers are always on the phone and the Manager Margaret was very rude . This manager seems like she did not care at all . I am never shopping at this location again.
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September 2023 by Tangi Jones
This location has an amazing staff . I was in the store 9/7 and the young lady who just started was amazing. The selection was presented nicely and plentiful. The young lady knew her store was very helpful in my selection process.
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April 2023 by Paige Figueroa
I came into the store and the staff were so friendly that I wanted to tell the manager what good workers she has but that she was no where to be found. I thought it was highly unprofessional and unbecoming of her.
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February 2023 by Beverly Byrum
Very nice employees and super nice store.
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December 2022 by Cassandra Rollins
This is usually my go-to Bath and Body location but they've lost their luster lately. No store hours posted in the window so you don't really know what time they open. Groups of people standing outside and calling on the phone to get confirmation is a little disappointing for the brand. The staff is generally helpful and the store is clean but think twice before going right at opening as you don't know if they'll really be open or not. The Monroe Mall location is fantastic and opens on time.
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December 2022 by Anna Patty
I placed a store pick up order and never got there in time to pick it up. The store marked that my order was picked up and the manager was extremely rude and not helpful with getting this resolved. Worth the drive to shop at Blakeney as the sales associates there are all kind and helpful.
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December 2022 by April Hunt
Rude management. I'm sad for the employees. I stopped shopping in store. The one at the mall has wonderful management and staff. It's night and day
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October 2022 by Mariya Merritt
Walked in around 6:30 on 10/27. The greeter didn’t say a single word to me. She also looked like she hated her job. Then the other THREE employees were too busy with their job that they couldn’t be bothered. Mind you there was two other people in the store. Who none of the employees were speaking too. This is definitely not typical experience for bath and body works. But is upsetting. I walked in thinking I spend a good bit of money, let after 15 minutes of not one employee talking to me. The arbo store would be like this. Guess I’ll drive further for customer service. Also, I gave three stars because this store has been better in previous visits. Today though, nah.
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August 2022 by Charity Moeller
Staff was friendly and helpful and the store was clean
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August 2022 by Princess Claude
EXCUSE ME, bath and body works: I spend hundreds of dollars per year on your products & was hassled in this store about exchanging a candle that arrived broken in my online order. The employee also shared that the return policy is changing soon, which doesn't matter in this case because my item-- that I paid for---ARRIVED broken. I'm not the customer that brings back their 5 year old wallflowers for new ones because they don't smell anymore, etc. I am appalled & disgusted!
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June 2022 by Lois Boyd
Senses overload! Amazing selection... Friendly staff!
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June 2022 by Martha Duran
(Translated by Google) I was fascinated by these ?Excellent service, really friendly staff.(Original)Me fascinaron estás ?Excelente servicio, en verdad muy amable el personal.
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May 2022 by Amanda Crowder
Tried store pick up through the app for the first time and it was quick and super easy. Picking it up was fast and convenient, however, the items I purchased were DISGUSTING! At first I just assumed it was product residue and was just going to wipe it off but the entire bottle was sticky and had dirt caked under the lid of the product. This was a Mother’s Day gift…they should really check the products while they shop these orders.
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May 2022 by Sherry Edwards
Nice customer service...A bit odd to walk into a store with both doors wide open and the heat on...
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July 2021 by Erika Henderson
Came here a few wks ago and they were super nice. Store was very nice too. called today to ask if something was in stock and the phone lady was a little rude