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March 2024 by Sondra Robinson
Always friendly,
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March 2024 by Alex Saude
Treat me and my big dog like family!
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February 2024 by Debbie Gaither
Receptionist was rude and acted like she was too busy to answer my questions.
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October 2023 by Ashley Mangum
HORRIBLE! DO NOT DO IT! THEY SUCKER YOU INTO A WELLNESS PLAN. It is Nearly impossible to cancel even though they tell you that you can cancel within 2 days and make it sound easy, it's not at all. I ended up paying $400 for an office visit blood work an antibiotic and shampoo. I had a free office visit coupon and they told me I couldn't be used since I canceled the wellness plan. The nurse And doctor were very nice, but you could tell. They only want to sell you the wellness plan that is their main goal.
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October 2023 by Vicki Leach
Great customer service from beginning to end. So convenient. Right inside Petsmart and next to fantastic groomers . Moved from Raleigh area to Monroe and couldn't be happier about it.
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September 2023 by Beth Lee
Website says that you're open and after 30 minute drive find out what the sign on the door that you're closed. Woman sitting with dying cat also ridiculous not to have updated your hours on Google. Also called beforehand and there was no update to the hours on the voicemail.
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August 2023 by Sheena Gardner
There great with Precious, they are very caring and loving to mt pet. Been going here for yrs?
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August 2023 by Momma Niz
Do not get the optimum wellness plan. I tried to cancel last year, and they keep charging my credit card. It is very difficult to cancel. So far $500 down the drain. They tell you to call a number that promises to call you back. Then they don't call! It's not worth the money or the hassle.
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August 2023 by Laura Smith
The crew have always treated us like family. I feel very well taken care of and trust them with our puppies.
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July 2023 by Ashlea Williams
The lady at the front desk was rude to us the moment we walked in. The vet and nurse seemed very nice but they did not put our carrier back together after taking him out of the room and bringing him back. We checked out spent over 200 dollars signed up for the health wellness pan. As we were walking to the front the cat carrier bottom fell off and our already terribly upset anxious cat to the floor. Employees from pets mart and banfield watched and the lady at the check in counter was laughing looking straight at us. Did not approach or even try to help us or offer an apology. Wi went back to the desk and asked for a supervisors number. The lady stated she was the lead at the moment ND asked what happened I told her you already know what happened as you laughed and watched us try to scramble and get everything back together. She claimed she wasn't laughing at us and gave an empty apology and stated she would let them know in the back what happened that Noone is available to help me further until tomorrow 9am.i will never ever return here.
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May 2023 by Karin Larson
Had a great visit with Dr. Krueger and Nurse Amy. They were very kind and knowledgeable for my aging girl.
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March 2023 by Kelli Hunt
They have been great attentive to my doggie. They are thorough and kind. I recommend. The attention we get is important and look forward to appts.
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December 2022 by Chris Cooney
Banfield has always been great. Staff is extremely friendly and caring toward our dog
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October 2022 by Larry Brinker
We have 2 seven year old dogs, both on the wellness plan since birth. Great facility, staff and vets. Recommend to everyone we know.
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October 2022 by Angela Kilgo
The staff listened to my concerns and were gentle with my dog. Prescribed medications and special diet that is helping.