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November 2023 by Erin Murray
FIVE STARS TO AUTOBELL IN INDIAN TRAIL!!!I just left the Autobell in Charlotte on Monroe Road and the service was not up to par at all. I had to drive to the other Autobell on old Monroe Road in Indian Trail, and the manager there Hannah, took care of me! They hardly did any armor all inside, the floors were not vacuumed, they barely did my tire shine, and my windows were all smeared. I had to even tell them to wipe the trunk and back of my vehicle down because it was still wet! Frustrated, I brought my vehicle here to Hannah and told her I just left the Autobell by Animal Medical Hospital on Monroe and this is what I got. Even the insides of the doors were not armor all’d, nor was there any evidence of them being wiped down. From now on the auto on Old Monroe Road in Indian Trail Will now be where I go from now on! Great job Team, and thank you Hannah! This is what Customer Service is supposed to be like!
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November 2023 by Chris FORD
My price was 23.00 which included wipe down inside and out, and vacuum, but they missed the mark by a long shot...console wasn't cleaned and the vacuum was poorly done..cat hair was left on my car mats which I am highly allergic to cats
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November 2023 by Latasha Crockett
This place needs a major upgrade, but it washes. The wash itself looks dirty. Riding through the wash, there's not enough cleaning solution /soap. Other places I can smell (clean), the soap coming through the vents.The establishment could use a makeover...To match the level of service given.The people are friendly and professional and get the job DONE. They deserve 5 stars!
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October 2023 by Peter M.
Over the past year I entrusted Autobell to wash and detail both my Land Rover and now my Jeep. Each time they did a fine job with no complaints. Yeah for me!I understand they will soon be upfitted with the new vacuums at each detail station. Cannot wait.A couple of reviews are low due to unhappy service. I think tossing a business under the bus that does thousands of washes a year and misses on occasion is unfair. Has my "Give 'em a whirl" meter covered in suds on a warm, sunny day. Scrub your buggy here.
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October 2023 by Hayes Ashcraft
Good service - worked hard to clear up several tough spots and even ran the car through the wash again to make sure it was all clean
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September 2023 by Dave Strosnider
After I left I had to take it to another guy to finish it up. Center console was not clean, door panels were not cleaned, and the windows were horrible. I couldn't see out of them they were so bad. Not worth the $50 I spent
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August 2023 by Alesia Ashcraft
If I wasn't in a rush, I would've taken my car back, but I was on my way out of town. The outside was ok, but they did a bad job cleaning the inside.Services: Auto detailing
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August 2023 by April Kiker
If there are any issues, they will make it right. Great service and management! Thank you Jordan!Services: Vacuuming
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July 2023 by Philip Plyler
I have been going here for years. Usually a great car wash and good service. Lately to quality of the wash is horrible and the staff is very rude. There are several other newer car washes in the area that I will try out now. I doubt I will be back at this Auto Bell location.Services: Vacuuming
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June 2023 by Chef Chianti
Idk wth they washed my car windows with but it’s stained and will not come off!
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April 2023 by Johnny M.
So I had my car washed and left, when I got home, I realized they keep my key. I call there phone number for 45 minuets straight..no answer..I had to call my son, who was at work to come home and let me in the house so I can get the spare keys to my car..When I arrived back at the car wash. They handed me my keys..no I'm sorry, for you inconvenience, no apologies, nothing...The fact that know one answered the phone for 45 minuets and no apology..very unprofessional.. you really can't complain about the car wash, since it's done by machines, but the customer service..Sucks..
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April 2023 by W L
Paid $58.70 including tax for their full service including more extensive vacuuming and armorall. Had to go home and wipe down my dash. It was dusty and had not been touched. Windows were dirty. Console had not been cleaned. Had to go home and clean. There was no armorall except for tire gloss. They told me it would be spotless. Ha!
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April 2023 by Barbara Leaird
The guys working outside are so nice and polite. I wish I’d had some cash to give them. They do a good job!Services: Auto detailing
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February 2023 by Robby P
DO NOT WASTE YOUR MONEY OR RISK YOUR CAR HERE.They scratched over $1,000 of damage into my vehicle then claimed they weren’t responsible. Thank god for dash camera and insurance spoiler alert they were. Management is young and extremely disrespectful. Plus they did an awful job didn’t clean cup holders or any slots. I also tipped $10 and paid for the most expensive wash was not reimbursed for anything. They have newer locations with much better management and machines but after my experience they have lost a long serving customer.
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February 2023 by buzz away wildlife and bee removal llc
I’ve been using auto bell for all 6 of my company trucks my wife brought one of our trucks and for a wash and a detail and what a horrible job they did I asked to speak to the manager to fix this and the manager wasn’t there he would be back in 2 hours I went back up and still no managerServices: Auto detailing
