-
July 2023 by T.
It appears that the customer care on the dental side of the clinic has drastically changed for the worse. Myself and a few of my family members are patients on the dental side of the Moncure Health Center. Today is Thursday. Since Monday, 07/17/2023, I have been trying to set an urgent dental appt due to a toothache one of us was having. Hold times have been 10-15 minutes each time I call and then there is only a recording to leave a message with the promise of a return call. Monday, I left two detailed messages explaining the urgency. No one returned my calls. The dental clinic is closed on Fridays. After trying again today to reach the dental clinic, I tried to call the physicians' side of the clinic and stayed on hold for 15 minutes before hanging up. Next, I called a sister location to see if the clinic may be completely closed for a while as has occurred before. No, it wasn't. Early this afternoon, I finally managed to talk to someone on the phone from the physicians' side. She was nice and tried to help. While on the phone, she messaged the person in charge of returning calls and scheduling appts in the dental clinic. The person replied to her immediately! That person said that she checked messages two times each day and had not heard my message. Interesting. She asked the lady that was helping me to take my name, number and details of what I needed and that she would call me back. I gave the nice lady the info as well as why it was extremely important that I schedule an appt date before they closed today. I know dental clinic is not open on Fridays, so I also let them know that due to important circumstances other individuals ABSOLUTELY needed to be informed tomorrow if there was an appt for Monday or Tuesday. I also explained those circumstances. To make matters worse, the dental records at the clinic substantiate the severity of the dental situation. The nice lady sent the information to the lady on the dental side and told me that the clinic closed at 6pm, but I should receive a call back, shortly. At 5:30pm, I had not received a call, so I spent the last 30 minutes the clinic was open trying to get them on the phone. I was racing the clock. I even called the sister location back to see if they could message the dental clinic like the previous lady had done for me. The lady who answered was nice, too. She did not know who the person was they needed to contact and the manager wasn't there, so she could not help me. After several more attempts to reach both sides of the clinic, a lady on the physicians' side answered at exactly 6pm. I had already surmised that no one was going to answer on the dental side. The physician side stays open until 8pm. It was a desperate hope that due to the circumstances of the situation perhaps, the lady could have someone on the dental side call me before they left. All she said was that I would have to call back on Monday.
-
May 2023 by Diana Sol
Probably the worst clinic i’ve ever been to!! The receptionists always look like they never wanna be there! The call waiting times are way too long. And everything in this clinic is messy and unprofessional. When you go for blood tests or any types of tests they don’t even call! So unreliable. Not a good clinic by any means.
-
April 2023 by Carla Dodds
Front staff lady is very rude and with a snappy attitude. They also have a mask mandate in place, yet I saw a person in the back that looked like an employee without a mask. I pointed it out and they had a lame excuse. Mask mandates are not in place anymore btw, they can’t be forcing people to wear one.
-
March 2023 by Chad Wilkerson
Incredibly rude administrative staff. I am new to the area and chose this facility to make my new PCP, after chatting on the phone with someone regarding an appointment I will surely never step foot into this facility. If the front desk staff are this way I can only imagine what the doctors are like.
-
December 2022 by Cody Harrell
Litterly the worst pharmacy I have ever had to deal with.
-
December 2022 by Tyler jones
Very good doctors and dentist they are so busy because they are very good and I are helping the community is in dire need of good health care I highly recommend Moncure clinic for all of your dental and health care needs
-
August 2022 by mary mary
Let me tell you!!! This place has really changed, as to upgrade! ? Outstanding!This front staff, communication appt texts messages, the staff, entrance of the doors (more handicapped friendly), etc.The only thing would be the wait time for the doctor, but everything else just made the wait time less dreadful.
-
July 2022 by Xavier Reyes
The lady at the front desk was so rude and had the ugliest attitude towards my me and my mom and every single time we go she has the ugliest tone of voice. i honestly don’t know how she’s still Employed there she has the worst customer service skills ever. I didn’t get her first name but her last name is Rodas.
-
July 2022 by Brenda Johnson
I love my doctor, but the pharmacy help and the front desk help is terrible. The pharmacy kept me on hold for 10 minutes 4 times. I called the front desk and couldn't even get through. They need better help in the pharmacy and front desk
-
March 2022 by Crystal Culler
I've heard many locals praise the wonderful sliding scale and free clinic at the Moncure Clinic. They have free COVID testing. Sliding scale care for children and adults. English and Spanish speakers. Sliding scale for the uninsured and underinsured. They accept Medicare and medicade.I was needing a local GP when I moved to the area in 2010. I called the medicare number from the back of my card to find a local doctor. The medicare lady told me the Moncure Clinic accepted Medicare. That was all I needed to know, so I made an appointment. The first thing they did when I was called back by a nurse, was to drug test me. I had all my prescription bottles from my last GP with me. Yes, I tested for Ritalin since I was taking it for my ADD during my college classes. I'm neurologically and physically disabled, that is why I have medicare. Ritalin helps my neurological disabilities like all my learning disabilities and staying focused. The doctor did not like how I tested positive for a controlled substance. Even though I had brought the prescription bottle of Ritalin with me. The doctor I saw would not prescribe my arthritis med Celebrex refills. Or any of my meds that needed to be refilled like my asthma and stomach ulcer meds. Because I tested positive for a controlled substance med that I was prescribed to take two times a day since 2002. This place obviously was not where I needed to be for care. It may be a great fit for others, just not me. I called medicare and they gave me another office that continued me on my meds.Although, I have heard good things from people who need a sliding scale. A neighbor was able to get her kids into a therapist she really likes there! Some people I know happily go there for prescriptions. It's just not a good fit for me.
-
February 2022 by alex cataldo
Says on google that they’re a covid testing center, went to get tested only for them to tell me they don’t provide testing, if that’s the case take “covid testing” off your website and google so you aren’t wasting people’s time extremely rude and inconsiderate
-
November 2021 by Shirley Lawton
Took a year to make an appointment then after FINALLY getting an appointment, they canceled on me!!! This place is joke!!! Completely discriminatory towards the white community!
-
October 2021 by Darlene DeGraw
I had to get one of my molars extracted today since I cannot afford root canal and crown. The dentist, I feel so bad I didn’t get her name, was absolutely wonderful. She took her time and got it all out. I know it made them late with other appointments but she was so good. Also the assistant was so caring and thoughtful. I am so grateful to both of them!!
-
September 2021 by Regina Gallagher
There is nothing easy about navigating the medical world without health insurance. This clinic is an incredible gift to the community. The front desk is friendly and helpful. The nurses are engaging and informative. The pharmacy is efficient and affordable.The FNP,Jennifer Mahoney, was exceptional. She was thoughtful, compassionate, knowledgeable and thorough. Every single person there treated me with kindness and dignity. I am immensely grateful and will continue to come to this clinic with or without insurance.
-
September 2021 by Noemi Popoca
literally bad. my eyes were swollen and i wanted to see a nurse and they told me i had to wait in the lobby and that someone was going to see me in a “few” it was going to take long. ive been waiting over an hr. i went to ask a lady at the desk how long it was going to be because it’s been over an hr and i’m the only one in the lobby. she had glasses , was rude & told me to go wait in line. people complain about this place so much and now i know why
