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December 2023 by Meagan H.
Listen, I read all these reviews and all I can say is, none of these people know what care is required for animals. Dubeys is run by smart people who hire smart people, they know what they are doing. Y'all are complaining the store smells bad? Uh hello, there's a ton of animals and they clean their cages like every day, it will smell sometimes? People say some cages are too small, but the animals in the small cages are SUPPOSED to be in small cages. If you see an animal that isn't fully healthy, did you ask why? no? I'll answer that! Dubeys takes in any animal people can't take care of. Are you mad at firefighters when a baby is left on their doorstep with scratches? no? because it's not the savior's fault? crazy. And if you are complaining about price, go support your chain pet store like petsmart because we all know they have a perfectly clean record! (sarcasm if you can't read that, and I assume the people writing these reviews can't). I have been going here multiple times a week for years, never once had a bad experience. Everyone is nice. Every animal is completely cared for and nursed back to health if brought to them in not perfect condition. This store is a 10/10 and anyone who says otherwise is just not educated on animal care or their business. It's so sad to see the greatest animal store with the kindest owners and employees get put down like this. Like if your power goes out you can bring them your pets and they will take care of them for free while you get sorted. These reviews are just blasphemous.
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November 2023 by Brooke B.
Overall, I feel way better buying here than a big chain. Most of the employees are very passionate and educated about animals. Some of the animals are in small enclosures with multiple animals in them. The fish warranty is short for how much the fish cost. Can look like a hoarding situation but as long as animals are being bought at the same rate dubey's gets them, I don't see a huge issue. If more people shopped at local pet stores instead, things would improve!!
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October 2023 by Pat Rice
Find another store! The manager, Brad, is very rude and uncooperative. Their aquarium maintenance service caused me to lose expensive fish and coral. When I told them I wanted a refund they refused. The attached photos were taken the same day of their service and within only a few hours. If you value your aquarium like I do, go somewhere else!
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October 2023 by Pat R.
Find another store! the owner is very rude and uncooperative. The aquarium maintenance service caused me to lose expensive fish and corals. I had paid for a year in advance and they refused to refund my money when I told them I was unhappy with their service. Unfortunate but go somewhere else!
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October 2023 by Kristi C.
So many things wrong. The only A+ they get is for diversity of animals. Everything else was horrible. 0 customer service, animals housed incorrectly and irresponsibly, so dirty everywhere. Looked almost like a hoarding situation.
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October 2023 by Ivan Swink
Friendly staff, they know their stuff thank God lol, unlike some of the larger pet stores. They also have pets you don't find in most pet stores. Example, I have bought two tarantulas from them
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October 2023 by Michelle Donathan
Always enjoy visiting the pets at Dubey's. My daughter fell in love with this red headed Amazon parrot. She was the sweetest. We will definitely be visiting her again.
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August 2023 by Timothy Smith
Great store but honestly don't have much of a selection on snakes all corn snakes king snakes and hog nose and they want too much for them asking almost 400.00 for ball python worth 60 bucks anywhere
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July 2023 by Jennifer Pellegrini
Truly a unique and fun store. The staff is highly knowledgeable and kind to everyone. All the animals, reptiles, fish, etc. are compassionately cared for.My story is that I recently bought a gorgeous baby green cheeked conure. I visited Dubey’s almost everyday to bond with her until she was old enough to come home. The point is that I spent A LOT of time at Dubey’s and can’t recommend them enough. Just the best.
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July 2023 by Ryland Page
We buy live mice here about once a week. Good prices and the staff are friendly and very helpful. They also have a cat with walleye vision.. he lives in the store and is pretty cool.
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July 2023 by Jon C
Stopped to check out this shop traveling from Charlotte to Raleigh. I was not disappointed. They have a massive variety of fish, fowl, and critters to check out. I will definitely be stopping there on every trip back home.
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June 2023 by Pam Howard
This pet store has everything you need. I buy fish for my big and small aquariums, bird food, and fish food. My fish always do good. I love this store. I live in West Burlington heading towards greensboro. It's always worth the drive to shop there. I highly recommend Dubeys. You won't be sorry shopping there.
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June 2023 by Neal Thornton
They know what they're doing and definitely helpful. Hooked me up with the glo-fish tank!
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April 2023 by cindy Cole
Beautiful and high quality Koi. Staff is always there to help. Been a customer for over 7 years!
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March 2023 by Amber Stone
Fish tanks are always pretty dirty the salt water ones look nice but the freshwater definitely do not. There’s so many animals in the store due to they take in your animals then sell then for a huge profit. They used to give you store credit if you had anything to surrender but now do not. Theres countless spiders and geckos in tiny plastics cups and tiny plastic containers. There prices are so high it makes it even hard for middle class to find a decent deal. The animals they have may be fed but what is the quality of life? I used to really really love this place grew up always being my top favorite pet store. Honestly have know idea what happened with the prices ever since Covid ppl charge the craziest of prices just cause they simply can. Down the road at Pet Supermarket in Burlington. Maybe 15 20 ish mins from there they have a toonnnnnn of beautiful fish for the best prices. Same freshwater fish but much different prices.