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February 2024 by Kurt Van Horn
Very attentive and thorough service.
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January 2024 by Niharika Shet
Dr. Mathur was excellent. She was very thorough and answered all my questions. Zalajiza the technition was very prompt and thorough as well. Overall it was a great experience and would recommend.
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January 2024 by Ritu
I was seen promptly with no wait. Very courteous and knowledgeable staff and Doctor. Doctor took her time to explain everything and answered all questions. The optical staff was also very helpful. They explained all options and prices and helped me pick out the right pair of glasses.
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January 2024 by kathy currence
Maribel, the manager, was very knowledgeable and took a lot of time explaining bifocals/progressive lenses to me. Very courteous and customer oriented.
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December 2023 by Mary Morris
I will NEVER come back to this location for an eye exam or to purchase glasses. Had to wait over an hour passed my scheduled appointment time for the eye exam and then when I came to pick up my glasses had to wait over 2 hours just to pick up 1 pair of glasses. This is the most unorganized place I have ever been. It shouldn’t take over 2 hours to pick up 1 pair of glasses.
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December 2023 by Pamela Jimenez
I’ve been coming here 2 years now. Each experience has been awesome. The staff is very kind and helpful. They’re very patient and understanding. My last visit I was running behind by like 10 minutes or so. I called in and explained that I was a teacher and I got held up due to my occupational duties. In addition to being late I left my insurance card in my classroom! I thought I was doomed, but then they were able to search it. They were very understanding and worked with me in order for me to still have my appointment. The doctor is very kind and she explains everything. She explains the purpose of tests and what it means, so I can better understand my eye health. Overall just happy :)
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November 2023 by Erika Alfaro
I took my mom for an eye exam and to get her new glasses and everyone at this location was absolutely amazing. Phenomenal customer service by Maribel, Tiffany and Ryan. Thank you for your patience and all your help.
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November 2023 by rella rao
My family and I had a fantastic experience at Visionworks on E Independence Blvd in Matthews, NC. From the moment we walked in, Ms. Tyffani, the customer care representative, went above and beyond to assist us. She patiently guided us through the various plans and helped us choose the perfect glasses and lenses tailored to our needs.Ms. Tyffani's expertise was evident as she explained all the intricate details, including insurance coverage and the advantages of different lens options. Her thorough knowledge and professionalism made our decision-making process smooth and informed.We appreciated her genuine care and attention to detail, ensuring that we found the ideal eyewear solutions for our family. Thanks to her, we all left with glasses that not only enhance our vision but also fit our lifestyles perfectly.We are immensely grateful for Ms. Tyffani's exceptional customer service. Her dedication and expertise made our visit memorable, and we are extremely satisfied with our purchases. If you're looking for top-notch service and expert guidance, Visionworks on E Independence Blvd is the place to go.A big thank you to Ms. Tyffani and the entire Visionworks team for making our eyewear shopping experience delightful and stress-free. We highly recommend their services to everyone!Warm regards,Srinivasa Rella, Jyothi Rella, and Sriram Rella
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September 2023 by Karen Thorpe
I was hesitant about coming here based on some reviews. I came here two years ago and was happy but noticed there were changes and reviews had changed. I ultimately ended up going back because it was the only place that was easy to work around my work schedule and had Saturday appointments for eye exams that were not three months out. I booked my appointment and was very happy. The tech explained all the steps of my eye exam. The doctor was virtual but very nice and engaged in what I had to say. I came back the following week to pick out my glasses and when we sat down to do the order it was discovered that I only had one week left for my frame allowance to renew on my insurance. The woman helping me took pictures and we agreed I would come back the following week. When I went back in, she was not working but Roy was able to find the pictures on my profile and noticed they would not work for the type of lenses I wanted. He was helpful in helping me pick out two new pairs that would work and looked similar to the original ones I picked. We got the order done and I will be picking them up in a little over a week. I was very happy and comfortable through every step.
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September 2023 by John Lynch
Stopped in for new glasses on Saturday 8/12 and met with Supervisor Josh White. Picked two options, priced out at $338 and $249. Took pictures wearing each for my wife to choose (she will have to look at me wearing them for the next year or two). Josh said to just call in with my choice--everything would be saved and I would not have to come in.When I called that Monday--the price had suddenly changed to $459--they could not find anything that Josh had saved. Dayle checked repeatedly but could not come up with the same price.Returned to the store on Friday 8/18. Agents Z'Lajazia and Autumn worked diligently trying to find a price match. They contacted corporate and requested authorization to price match.I left a satisfied and happy Visionworks Customer
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August 2023 by Kim Martin
Best eye prescription I've ever gotten (they use virtual doctors)Immature and rude staff. As I was trying on glasses, I saw gesturing towards customer and customer seeing (me) them do that in mirror. I laid the glasses down, went to the register to settle ask for my prescription, and left. I never bought glasses there and never will. I was never rude, and had no idea they were doing this until I tried on glasses and looked in the mirror. They didn't even know I saw them until I left the store. Unfortunately I will never go back to this location and probably will shy away from vision works in futureGood and badI will never go here again
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August 2023 by Kim Cole
Everyone was very pleasant! Great prices for complete pair of glasses. Would highly recommend them!
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July 2023 by Rachel Lette
I went down there today. They got me in fast and figured out my prescription, flawlessly. The ladies there are also so down to earth. They had cute frames and the lady that helped me even found the perfect ones (I struggle with a lot of options). I am so happy I went to them!
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July 2023 by Shannon Farmer
I had a wonderful experience at this location! I actually had to take advantage of the 100% satisfaction guarantee twice (at no fault of Visionworks) simply due to the frame styles not fitting as expected. They went above and beyond without any issues in ensuring I was happy. Excellent customer service from Autumn, Kristin, and Maribel!
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July 2023 by Michal Moss
First, I love Vision Works. My glasses have come from them for the last 10+ years. My favorite person, Delilah, retired and thank goodness I found Autumn at this location! Autumn is good people! Friendly, helpful, and welcoming! Vision Works you better treat her good! :-). Go see Autumn if you need glasses or contacts!
