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March 2024 by Peter Moktan
Quick and fast service
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March 2024 by ralph neret
I was helped by two employees. Unfortunately, I didn’t get their names. But my receipts said clerk 20. I haven’t received such service in a while now. The wait time was minimal to 3 minutes. And they were so patience with me because they were having issues with my finger tips The machine wouldn’t read them. But they were incessant until they got a great read. Thank you ladies I really appreciate your impeccable service.
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February 2024 by Robin Frisby
I had to pick up a package that was put on the wrong truck so it was not delivered to my home. I can say the postal workers at this branch are always kind. It was early when I visited and everyone was upbeat.This post office is a very busy branch and the best time to go is earlier in the day as the line was very short. Great job from all the employees that I encountered every time I have visited this beach.
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February 2024 by Debra Stith
Organization of supplies and inside mailbox was not clear
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December 2023 by 704Smellz
Busy but fast
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December 2023 by Kathleen Patterson
Document mailers for sale at this Post Office were *damaged (The adhesive holding the mailer together had come unglued). I asked the counter employee if she would tape the mailer. She had clearly heard me ask the question but chose to *ignore me. She continued to process my order and then asked if I wanted to *buy tape to fix the envelope. I declined since the product for sale by the Post Office was clearly *defective (and their responsibility to fix/tape or replace).The employee reluctantly taped the defective mailer.When I accidentally hit the wrong answer re: ‘liquids, perishables, etc’ thiscounter employee rudely said, “Try to pay attention”The ‘service’ this employee provided to a paying customer was uncalled for, unacceptable, unprofessional.
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December 2023 by Ashleigh Brown
I stopped in here for stamps and was really impressed with this post office. Going to a post office during the holidays especially 12 days before Christmas I expected a line. There was a line but there was also a giant sign introducing their new self-service kiosk! I was able to get my stamps from a machine instead of waiting as people shipped packages.
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December 2023 by Dominick Thompson
Love this post office, and who even says that!? Feels like the old school, small town place where the faces are consistent behind the counter and everyone is friendly and helpful. Hard to find that kind of service these days.Unlike some others here, I’ve never had any problems sending or receiving with packages or mail at this location. But the people here make a big difference and I appreciate their team!
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December 2023 by Ehsan Golzar
Wow, what a mess. We've had some minor delivery issues off and on for the past couple of years. But, this one is a new one for us. It seems they lost our held mail which they held for a week. It's been 4 days now since the hold stopped and we've gotten none of the missing mail.I'm glad I have informed delivery so we can at least track down the missing bills and pay them before they're due. Unfortunately that doesn't help with the check that was also lost. I don't think I'll ever trust them to hold mail again after this.I filed an investigation complaint with USPS 3 days ago and I've heard nothing from that either.
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November 2023 by Morty J
The workers in the branch are very nice and helpful and I have never had a problem with them, however I consistently had mail get stolen or misdelivered. I only lived in Matthews for five years and I had to file more missing mail reports than I ever did in the 15 years I lived in metro Charlotte. It got to the point where if the package was too irreplaceable I’d have it sent to my office so it would not get stolen or taken to the wrong house. The desk people are great, but the postal delivery area needs an extreme overhaul.
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November 2023 by a.
I am so tired of my mail lady marking that she cannot get access to the delivery location. She put two (yes, just TWO) envelopes in the mailbox then for some reason decided that my tiny 5x4 inch envelope containing my jewelry couldn’t fit in the extra 9 inches of space in there. Now I have to wait until tomorrow to get my package.
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October 2023 by Olga Malinak
I guess i’m lucky))) but all the time I have a good experience at this post office. Stuff is friendly and helpful, nothing to complain about. Only once about five years ago postman lost my package, actually he delivered to wrong address and got hey didn’t do nothing about it….yes with postman I have problems because even now they are messing up my mail very often
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September 2023 by Pixel Becca
Went in to make a change of address and was kindly helped by someone behind the counter. They were helpful and friendly while supplying a form for me to fill out for my new address.The process went smoothly and I was out of the office in 5 minutes. Thank you, USPS.
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August 2023 by H. P.
These dumb mfs delivered my package to the wrong address and then told me I didn’t pay for insurance (which wasn’t an option when I paid for my item) so I don’t qualify for a refund… This place is literal garbage.
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August 2023 by Steven S
Wow, what a mess. We've had some minor delivery issues off and on for the past couple of years. But, this one is a new one for us. It seems they lost our held mail which they held for a week. It's been 4 days now since the hold stopped and we've gotten none of the missing mail.I'm glad I have informed delivery so we can at least track down the missing bills and pay them before they're due. Unfortunately that doesn't help with the check that was also lost. I don't think I'll ever trust them to hold mail again after this.I filed an investigation complaint with USPS 3 days ago and I've heard nothing from that either.
