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“James and Team are AWESOME, They took care of my Grand Cherokee in 20 minutes. This would have taken me a weekend!
Store is clean and customer service is excellent. They take of me and my family every time I visit. I highly recommend this store. James is GREAT!”
7:30AM - 5:30PM
11008 E Independence Blvd, Matthews
Tire Dealers
“Great customer service from the moment you walk into the store. The manager Brianna was really great to work with and Caleb the service technician also was great explaining the services. Highly recommend them. I’m really happy that I stopped in.”
“I ordered my wheels on the phone with Habib on a Monday and my wheels were shipped from NC to MD and on my truck by Thursday!!! Perfect condition as promised and he worked and texted me throughout the entire process to ensure I was happy and satisfied from pics to FaceTiming. Awesome business!”
“I had an outstanding experience at Firestone. I came in with a flat tire close to closing time, fully expecting to have to come back another day, but the team went above and beyond to get me taken care of right then and there.
They stayed late to make sure my tire was properly repaired and safe to drive on, and they never once made me feel rushed or like an inconvenience. The professionalism, work ethic, and willingness to help really stood out. It’s rare to see that level of customer service anymore.
The repair was done quickly and correctly, and they took the time to explain everything to me before I left. I drove away feeling confident and taken care of.
A special thank you to Service Manager Will for making it happen and ensuring everything was handled the right way. His leadership and commitment to customer service really showed.
Highly recommend this location to anyone. Huge thanks to the team for going the extra mile.”
“I own a 2023 Genesis G80 AWD 3.5 Sport which came with Summer tires. On Friday (01.23.2026) with the pending winter weather predicted for the Carolinas, I decided to install 4 Michelin CrossClimate 2 tires on my car. I read all the reviews for all season tires and these always topped the ratings. I'm glad I bought them. They have an agressive tread design and handled the snow, sleet and ice we got this weekend without any issue. I felt confident driving 200+ miles through the elements. I plan to install them on my wife's s Camry!”
“Luis was very helpful today with my battery that needed to be replaced
Tom his manager was also helpful
Nice people with uplifting personalities
I'll be back.”
7:30AM - 5PM
1365 Matthews-Mint Hill Rd, Matthews
Tire Dealers
“Always a great business although they couldn’t help me to get home but could tow my vehicle. If done it again I would have thought about getting an Uber ? but never did. Thanks again Smith family for your service and I’ll will definitely get that Uber next time and get you to haul my vehicle home ?”
“One of the best experiences I ve had at a car repair place. Had a slow leak and bad tire sensor, They did a great job and the manager was one of the most helpful and nice people I have ever dealt with.”
“I literally just came in for a quick lunch. Unfortunately, it was during peak hours. The line was very long, and when I finally made it to the cashier register to order, the guy rang me up wrong and got upset thinking I didn't tell him the correct amount of pizza slices I needed. He did make up by just letting me "have the slice" since they were busy. Other than that, tasty, cheap food to-go. I especially like their hotdog combo plus, Sam's Club has the sauerkraut condiment packets”
8:30AM - 5:30PM
8941 E Independence Blvd # C, Matthews
Tire Dealers
“We dropped by on a Saturday afternoon to have the “new to me” tires put on our Jeep. They could help us out immediately and were out the door in half an hour. Friendly fast service and you are supporting a small family business!
Paying cash is better for small business”
“Been coming to this location for years! The advisors are very knowledgeable and helpful when presenting the needs of the vehicle they provide good info and let you know what is needed urgently and what you should plan for down the road!
My only issues is that there waiting area needs work can use work stations with tables as well as charging ports, a shade to block out the sun!”
10AM - 8:30PM
2125 Matthews Township Pkwy, Matthews
Tire Dealers
“Just wanted to give a quick shoutout to Danny at the Costco tire center.
I stopped by the tire center at Costco with a screw in my tire and no appointment. I wasn’t sure how serious it was or what to do next. Danny immediately stopped what he was doing, came over, and calmly took the time to check it out.
He assessed the tire, explained the situation clearly, and assured me that it didn’t need patching. Most importantly, he told me it was safe to drive home, which gave me real peace of mind.
He was professional, patient, and genuinely helpful—exactly the kind of support you hope for when you’re stressed and unsure.
Thanks to Danny, what could’ve been a frustrating experience turned into a positive one. Excellent service, and truly appreciated.”
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“Have been back multiple times since then and will keep returning! They are very thorough and will take the times to explain your options to you.
Excellent service fast turn around. Nate gave us a call with what needed to be done & confirmed the timeframe. We went to lunch and by the time we were done they called and said my car was ready! Will definitely be back”