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January 2024 by Eyvonne Simmons
Shopped at Sam's but not the pharmacy it was ok even though they tried keeping the line moving people had large orders which is a good thing for you guys..
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December 2023 by Mary S
Will never go back to CVS after using sams pharmacy, Justin is the best he goes above and beyond!!
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June 2023 by Stacy E.
I literally just came in for a quick lunch. Unfortunately, it was during peak hours. The line was very long, and when I finally made it to the cashier register to order, the guy rang me up wrong and got upset thinking I didn't tell him the correct amount of pizza slices I needed. He did make up by just letting me "have the slice" since they were busy. Other than that, tasty, cheap food to-go. I especially like their hotdog combo plus, Sam's Club has the sauerkraut condiment packets
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March 2023 by Jenn D.
The cafe has the best pizza. Perfect for the entire family at a great price. My 4 year old cannot go in this location without asking for pizza. The ladies who work the cafe are so nice and personable too.
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February 2023 by Tyger T.
My wife heard this was a good way to save money (buying in bulk). We went and asked customer service for the "One Day Pass" (still offered on the internet to this day) for new customers interested in becoming members... We were told "No, that must be something we offered in the past." So... we couldn't get the "one day pass" and had to get the membership. We got a hard sell (from Austin) for the more expensive membership. I did my homework so when he didn't mention the cheaper one - I did it for him. We got the cheaper one and signed up while Austin awkwardly flirted with my lady (I had a good laugh at Sam's Club boy trying to be suave). Anyway, I think Wal-Mart is fine... unless you own a restaurant or something. We'll use it sometimes since we paid for it... we probably should have walked away but whatever.
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December 2022 by Richard M.
What good does it do to buy tires here if it's so difficult to get followup service???Not a new problem, always the same since mid 2019!
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December 2022 by Tanya F.
Don't bother calling, no one answers. The employees are not help nor friendly. Lines are insane! Try the one in pineville
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August 2022 by D R.
Sam"s Club in Matthew NC is now a self check out store. If you want to go into a store and spend money and have great customer service DO NOT go here. I have been a club member for quite a few years now but after my last 2 trips to this store I will be changing my membership to either BJs or Costco! So no more self check out for me because I'm not employed by them !
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August 2022 by Brian EBs Barbque Elkins
What a joke this company has become. When I complained about them only having 1 register open and the line was to the front door. And that they discriminated against people who write checks being able to use self scan. The manager then refused to take the check and cancelled the order, This was at a regular register (not self scan). Then when I called corporate to file a complaint I was told the membership had been cancelled. No wonder Costco is always busy. We have been a member for 26 years.
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July 2022 by Donna Cureton Edwards
Our Sam’s Club, Matthews experience tonight:
Totally RIDICULOUS!
Storm blows in, power goes off and comes back on immediately. Apparently generators came on. Cool.
Staff starts yelling at us customers and forces everyone to go immediately to the front of the store and check out while they still have power. No problem. Cool, whatever. Noone anticipated what was coming next.
The Problem?!! Staff forces us all COMPLETELY OUT of the store, including CHILDREN to stand into the driving, torrential rain and horrible, horrible lightning with high winds! NOT COOL AT ALL, Sam’s!
How can this remotely be a safety protocol in the least?! I pray no-one got hurt after we pulled off.
Thank God for a husband that ran out in the lightning to get our truck and pick me up while I was tucked in a corner outside with many others. I was terrified for him. Others were not so fortunate to have someone even try to help them.
Sam’s you really SUPER STINK for putting people in that much danger tonight!
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July 2022 by Kali D.
I called them hoping to have a simple question answered only to be immediately put on hold and then made to wait for at least 4 minutes just to be hung up on. ridiculous
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June 2022 by Susan T.
Never again! We got scammed into joining Sam's Club through the Value Pack coupon and now Sam's Club will not honor the coupon. They did however, gladly take our money and inform us that our $45 gift card is on the way. After many months of contacting Sam's Club, they have finally told us that we are not eligible for the gift card. This is a scam, beware!!
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January 2022 by Dorie C.
I've been a member of the Sam's Club in Matthews, NC since they opened @33 yrs ago. Since the change of management a few years ago, customer service has taken a nose dive in so many ways. Inflexibility, rudeness and the arrogance/attitude of the managers does not inspire me to continue as a member. I'm pretty sure they could care less. A little kindness and flexibility would go a long way to not make customer service an oxymoron at the Matthews Sam's Club.
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November 2021 by Elizabeth Richman Garlick
Don’t let Abby in customer service assist you. She’ll complain she’s only been at work an hour and not want to assist. And forget about getting a store manager. No one could find one to come help. Left without my product.
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September 2021 by Kathy Kelly
I really do not want to type all my grievance on here! I think Sam's Club corporate customer service needs to reach out to me. I received the absolute worst attention from the managers Jacob and Passion in the Matthews NC store. As soon as my concerns are met I will no longer shop and give your company any more of my business and I have been a Member at this store since it opened!
