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July 2024 by Kingdom RoarTv
I normally don't do reviews like this but it felt it necessary to bring attention to this situation because it truly impacts the public. First of all when I walked I the shop, the greeting was very mundane and when they finally decided to acknowledge me it was very dry. The good thing was, there was no wait time. The nail tech that was assigned to me was mature and I was very happy about that because I felt like she had experience and knowledge,
Her name was Dianne. It turned out to be a complete disaster. She handled my hands very carelessly. I was getting a soak off and a gel manicure. Please look at the pics
and judge for yourself. The cuticle trim was a joke. I was very disappointed. I have been to nail salons that was mostly operated by Asians or Asian Americans and I notice how they favor one culture over another and sometimes not ALL and the service that is provided is an indicator of this treatment. I own two businesses and every customer is treated the same because they spend GREEN MONEY.
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July 2024 by Stephanie Y.
I have coming to Rose Nails for 9 years. The best quality service! Kim and her staff always makes sure your nails are on point! Customer service is excellent! Professional, clean feels like family.
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March 2024 by Kelsey Stroud
i want to start off by saying that i never like to complain or leave bad reviews. normally if i have an uncomfortable situation, i try to brush it off and move on, but i felt extremely uncomfortable about the interactions i’ve had here and wanted to inform anyone else looking to come to this salon. this was my first time going to this salon, i came in looking for a refill for my acrylic nails. i showed a picture of a set of nails i had previously gotten and she started working. i was asked if i want it on my natural nails which i said yes to because my natural nails were grown out enough. she started removing the old polish from one hand and then after she was done with one hand, she proceeded to pop off my acrylics when i never asked her to take them off. i wanted them shorter, but i never asked for her to take them off. she then started putting SNS on my nails when i was never asked if i wanted SNS. i didn’t say anything in the moment b/c i figured as long as they look good, i didn’t care if it was acrylic or SNS. I then asked for them to be almond shaped but they were cut too short for them to resemble almond and they turned out more round. i then called the next day and asked if there was a possibility to either get a refund or correction and the gentleman on the phone said he would take them off and do a whole full set of acrylics for free, but when i got there he wasn’t there. one of the ladies working asked me what the situation is, to which i explained i didn’t get what i asked for. they told me it was an easy fix and that they would just file them to shape them to look more almond. the woman i was speaking to then asked me to point out who did the nails, so the woman who did them came over and basically started telling me it was my fault and it seemed to me that their intention was to try to embarrass me in front of everyone there. i then asked if they could just soak them off and while i was waiting for that, i could tell they were talking about it between each other so i decided to leave in that moment instead of getting anything done. below i posted a picture of what i wanted (a set i’ve previously had before) and i have also posted what i was given. again, i never normally leave bad reviews, but the interactions i’ve had here were very uncomfortable and i felt the need to write this. i honestly never would’ve left this review if i didn’t have the interaction i had today.
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February 2024 by mbandts
The staff was kind,really provided excellent pedicures, and even laughed at my FIL's jokes! Couldn't be happier.
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February 2024 by Corliss Saksenberg
Always friendly and there product choices are great.
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December 2023 by Sarah S
Very thorough with a regular (not gel) mani/pedi and the staff was very kind.
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December 2023 by Lakyn F.
Got acrylics done last Friday and everyone was very nice but I'm pretty sure my nail tech was new. She cut me twice and everytime her boss walked by she would hide it. She got the acrylic on my skin and it still hurts now. Her boss came over to reshape it once because the shape was off and she just changed the shape back to the way it was before- overall, just didn't seem very professional. Won't be going back
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November 2023 by Gina G.
First of all, I want to start by saying I am not a person to leave reviews, but I could not let this slide. Being a local business owner I'm passionate about supporting our community. That would explain my frustration how this business don't value quality customer service. I got my nails and pedicure done by Jenny. She wants to do what she wants to do to your nails and not what you ask for. I specifically said to her that I don't want my nails wide and thick. Her response..." I do them thick so you don't have to come back for a repair because I'm busy and don't have time to repair your nail". I told her that I'm paying for my service and I want what I want and if my nail breaks I don't mind coming back at her convenience. She argued with me for about 10 minutes about why she wanted to do MY nails the way she wanted to. Then she got up and left me sitting with half of my nails done. The owner when in back and spoke with her to convince her to finish my nails. So she rudely did my nails which was so uncomfortable because I knew she did really want to service me. So if you are looking for quality work and good customer service then DO NOT GO HERE! You will be very disappointed!
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October 2023 by Tara M.
Had a great experience today at Rose Nails and even tried the jelly pedi! It was great - it had been a while since my last pedi and the jelly pedi was amazing!! Recommend for sure - very clean and received great service
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August 2023 by Sarah Vernon
So disappointing! I’m no longer going here. What should be a relaxing, pampered experience always ends up being frustrating. I make appointments for monthly pedicures and end up waiting 30+ minutes, or they tell me to come back. Why take appointments if they don’t honor them? Today was the final straw. I arrived for my 11:30 appointment that I booked yesterday (and said I could come at any time today) and I was not even on the books. She asked if I could come back tomorrow. Um, no. I have a life, a busy one. I left and I won’t be back. They truly don’t value even their regular customers.Service: Pedicure
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June 2023 by Josie Stokes
I've been here before and had a good experience so I decided to try it again. I had an appointment for a pedicure, set in the chair and had to wait 30 minutes before someone started- the water was cold. I waited longer for the pedicure to start than the amount of time the pedicure actually took. The tech did a sloppy job, my nails were not filed straight and I'm missing polish on half of one of my toes. People who came in after I did were serviced before me. Maybe it was an off day but I would recommend going to another salon.
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May 2023 by Brandy moyer
Have always had awesome service. TONY AND TINA ARE EXCELLANT. Thanks for your help over the years.Services: Pedicure
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May 2023 by Mike & April Williams
Mary did my pedicure and Kim did my SNS- they were both very attentive and did an excellent job! I love my nails! I did have to wait a while but it was worth it for quality work.Services: Pedicure
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April 2023 by Ansley Reeves
I’ve been going to Rose Nails for a little over a year now, and they always do a great job. My nails look great, and Tony, especially, always does a fantastic job! I would highly recommend.Services: Pedicure
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April 2023 by Cam T.
I was quite unhappy with results. I will not be coming back for a manicure in the future. This is the one on Idlewild--I checked for other ones with similar names before reviewing despite the customer service saying I had the wrong location.
