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January 2024 by Ed Moore
Spoke with Brandon at the store here in Matthews. Told Brandon what we were looking, he gave us a price range . We said what price we were wanting and he show us what he had. It was perfect, no high pressure sales pitch and it fit our budget. Well pleased with our experience. Quick and simple
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January 2024 by Melanie Hoffman
JB was super knowledgeable and helped me make an informed decision and secure financing. I will definitely go back there next time I’m ready to purchase.
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December 2023 by Bo Turner
Great experience working with salesman Larry. Very informative and showed us the different types and qualities of mattresses. Made for a very informative decision. Great deal and whole process was very professional. Thank you.
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December 2023 by Jasmine Brown
JB was absolutely wonderful. He was very knowledgeable and provided great customer service! I thought I wouldn’t be able to afford a luxury mattress for a while, but JB made it happen! Thank you! Me and my husband are so excited to have our new mattress in our new home.
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November 2023 by Eric H
This is the place. Oh, yeah…JB was an excellent and employee. He was polite over the phone and in person, knowledgeable, and did everything he could to meet my needs for what I was looking, for. He answered all questions that I had, and went above and beyond to provide great service. I highly recommend this stores since the employees here work hard to provide the best service and prices.
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October 2023 by Emily Corbalan
This was my second time purchasing from this location because my first experience was so great. They are personable and kind. The manager really understood my needs and assisted me with a mattress, pillow, and sheets that fit my budget and I truly feel like I’m getting a great product. I will return the next time I need a mattress for my family!
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September 2023 by Matt Friscia
Larry was wonderful! Very friendly, knowledgeable. There was never any pressure, his main concern was our comfort level and what we were looking for ! He made the process a wonderful experience and I would 100% buy anything from him. A+ experience! Excited to enjoy our new bed in our new house !
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September 2023 by Nick Dipaola
I went in to look at getting a new mattress. I have had mine for 13 years and it was due time. I told my girlfriend we are going in to look and I don’t want it talk to a salesman just yet. I’m actually a salesman myself. Christian came up to us immediately. Granted us. Was professional. Asked what we were in for. Immediately took me to a bed to lay down as a good start after he asked me some questions about what exactly I was looking for. He was informative, educated us and listened as well. Hard to come by sales man who want to listen and aren’t trying to get you into something you don’t want. I found my bed on the 3rd try. I knew it as soon as I laid on it. Then Christian explained why this one is the best but not the most expensive and I can appreciate that. He tried to lock me in while I was there but explained I needed to think about it. He didn’t push me after that and understood. Another quality trait. I can back the next day as promised and bought the mattress and adjustable frame. JB (if I got his name correctly) got me my paperwork. Explained everything. Was thorough and friendly. Again it’s hard to find great people in sales and even in the world these days.I hands down would recommend this group to anyone. Pleasant, informative and professional. If you’re looking for a great bed and want options this is the place to go. Thank you gentleman for your time. I look forward to my new bed. Keep up the great work it won’t come unnoticed!
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September 2023 by Judy S
Brandon patiently took the time we needed to test various mattresses. While we tested them, he answered our many questions and gave us answers to questions we didn't even know we had. He is super personable, has a good sense of humor, and all the while never pressuring us in any way.
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August 2023 by marie watkins
Brandon, the Senior Store Manager was very knowledgeable, helpful and friendly to work with. I bought a mattress and adjustable frame which will both fit in my vehicle. He explained the simple frame assembly process allowing me to save on a delivery charge. Earlier that day I had been told at a different Charlotte Mattress Firm location that the same frame was so complex and complicated to assemble that it was there policy to require delivery... for an extra $150.00! That sounded strange to me so I went th Brendan's location in Matthews. I definitely recommend the Matthews location.
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August 2023 by Mike Miller
This store is amazing! John as well as the rest of the staff were great to work with. No high pressure sales and just good honest help. Pricing was also very competitive with other places I visited. I went in for one mattress and upgraded my whole family’s bed. Not only that but when I was unsatisfied with the one I chose, there were no questions asked allowing me to exchange it a month later. Best customer service experience of any retail store ever visited. Go see John B today!
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August 2023 by Lindsey McGee
Christian was very knowledgeable in helping me determine the best mattress for me. I visited the Clearance store in hopes of finding a great bed at a discounted price. I asked the differences between multiple brands and comforts and he explained without getting too into the weeds. He knew when to step in with info and when to let me try out the feel of mattresses on my own. Good quality in a salesperson as mattress shopping can be awkward! He didn't try to upsell me on additional products. The team was able to deliver the mattress quickly! Although I won't be mattress shopping for a long time, I highly recommend anyone mattress shopping to visit this store!
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August 2023 by Brandon Ginther
Great place to get a new mattress! They have a wide selection and great pricing!
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July 2023 by michael whitmire
Brandon at the Rock hill location was fantastic. He was very knowledgeable and personable. We will definitely recommend him specifically and look for him in the future
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John was very professional, and so patient with me while I played musical mattresses. He answered all my questions and concerns. I highly recommend Mattress Firm.
