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October 2024 by Jessica Hernandez
I have been receiving services from Matthews Towing for over 20 years. The staff and owner are genuinely interested in providing excellent service and honest advice.
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September 2024 by Derek Patterson
One of your drivers was riding my ass driving reckless on Independence highway, putting people life's at risk.. That's what you hire??
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August 2024 by Jada Garrett
I DO NOT RECOMMEND AT ALL!! THEM OR AAA. THE TECHNICIAN CALLED, 30 SECONDS LATER I CALLED HIM BACK. HE STATED HE WILL BE HERE IN 5 MINUTES. WHEN THE LINK WAS SENT THERE WAS NO SCHEDULED TIME TO EXPECT THE TECHNICIAN. I WAITED 18 MINUTES AND GAVE HIM A CALL BACK. HE STATED THAT AAA DROPPED MY TICKET BECAUSE THEY COULDN'T GET IN TOUCH WITH ME. MIND YOU NO ONE CALLED BUT HIM. I INFORMED HIM I WILL BE MAKING A COMPLAINT. CALLED AAA THEY INFORMED ME MY SERVICE TICKET IS STILL IN THE SYSTEM. SO THE REASON OF THE LIE IS BEYOND ME. NOW AAA DONT HAVE ANYONE IN THE AREA TO SERVICE ME AND I MUST WAIT AN UNSPECIFIED AMOUNT OF TIME. IF YOU CANNOT FULFILL YOUR PART OF THE CONTRACT, DO NOT SIGN ON THE DOTTED LINE. PEOPLE PAY FOR A SERVICE, NOT FOR SOMEONE TO PLAY AROUND WITH THEIR TIME AND MONEY! It will not allow me to reply, it happened today, he called at 3:41 pm
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July 2024 by Jake Allred
My wife and I just returned from a trip around the country. (Over 7000 miles)
Before we left, we took our car to Matthews Towing to get everything checked.
They fixed a few things and made sure our car was ready to go before we left. I have never trusted a mechanic more than I do this group of people.
Thank you to the whole team. We made it home safe from because of you.
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July 2024 by Angie Content
This place saved my butt in this intense heat. I had brought my car to have my AC fixed at another location and the staff never showed up to fix my car. Matthews Towing got me in right away with no hassles. The staff is wonderful, the service is awesome. They are my new go-to automobile shop. Thank you all so so much!!!! A+++++++
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June 2024 by Shiwan Haynes
Family mechanic for 20 plus years. Have never "steered" us wrong. Always ask for Tom!
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June 2024 by Veronica Jones
After a long day in a different state with my car disabled a white tire truck came to my rescue. I was frustrated and broken. One mote problem to deal with. I said I wanted a Pepsi to make me feel better. Suddenly a Pepsi arrived in front of me. Not only did he rescue me and my dress car he revived me.
Great job
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June 2024 by Shannon Barnett
BAD DRIVING! Me and multiple other cars were encountered by a tow truck driver today going over 100. I had a kia soul, a Toyota Corolla (in front of me, going 80) two semi's (going below speed limit, on the right of me)....a Matthews tow truck flies up. Starts flashing their bright lights. I can't go anywhere because there is a truck beside me and cars in front of me. The tow truck proceeds to get out of the fast lane into the right hand land(no signals and very fast) runs OFF the highway to pass the semis...(Did not succeed) That seemed to make him very angry as he jerks his vehicle, from off of the shoulder, to back on to the highway(in front of the Penske truck) then gets back over behind me. I am still behind the kia soul and Toyota (still going 80) The driver proceeds to drive back and forth on my bumper until we all pass the semi. He jerks over into the right hand lane and goes to pass everyone. But the Toyota gets over in the right hand lane. So he jerks back over behind me and starts yelling and throwing up his hands.Finally, it is his chance to get over after we pass a slow ford. So I let him pass. He gets in front of me and slams on brakes. Then proceeds to go about 50-60 mph for over a few miles. He stayed side by side with a work truck from exit 97-86. He held up so much traffic, for what? If he was in such a hurry to get to his next job. Why hold up the traffic and not continue going? I saw him cut off many cars and cause multiple people to swerve and dodge his truck. Keep in mind, I'm just in the back there is more traffic in front of me. Traffic is traffic. He is not a police car, ambulance, or firetruck. The driver came so close to hitting me it's unreal. In between hickory tree exit 100 and 97...I can not tell you how many times he drove OFF the highway. Called, said it would be dealt with. But looking at reviews...nope! This has been happening for years. But I love social media these days! I have photos and videos of the driver and his driving !! After this I'm going to be a Karen and go to Instagram, Facebook, Twitter, Tiktok, yelp, or anywhere else I can spread my experience on the company! This was very dangerous and ridiculous.Let's hope you don't come across the wrong person one day! God bless
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June 2024 by Mark Hunter
I Needed a tow when my car started belching white smoke, and called Matthews Towing for the job. Kevin was prompt and friendly, and assured us he'd get the job done. He even called and sent a photo of my car in the mechanics lot. Would definitely recommend Kevin and the Matthews towing team for all things towing and repair.
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May 2024 by Mike Browne
I have used Matthews Towing a few times via AAA and similar auto/towing clubs, and I've always found they take care of my car in a professional, courteous and expedient manner. The drivers have always been pleasant and communication with the office quick, which is always nice, given none of us are having the best day when our vehicle needs a tow!
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April 2024 by jcomputerman
Teach your tow drivers to know what a Yield sign means. One of your tow drivers with a flatbed back almost hit me in a Round about with a clear Yield sign. It would of been the tow truck drivers fault if they would of hit me.
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March 2024 by Lee Anne Smith
Had a great experience. Drivers were on time and very friendly. Thank you!
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February 2024 by Sandi Andersen
TOW DRIVER, "SPENCER" IS TRULY AN AMAZING YOUNG GENTLEMAN! Spencer's KEEN eye to detail noticed our sedan was RWD- not FWD which meant it was to be towed accordingly. His sharp eye also noticed coolant leaking (learned the radiator needs replacing). And~ to top it all off: Spencer arrived even earlier than we had expected. THANK YOU SPENCER & MATTHEWS TOWING!!
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February 2024 by Joseph Little
Christen was extremely helpful and patient with customer needs. Thanks so much
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February 2024 by Tracie Nathaniel
Tow truck never showed up and customer service was horrible.
