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September 2024 by Mary Hough
Nothing but good things to say about my experience! They searched and found the exact vehicle I wanted! Competitive price, good trade, great communication. Looking forward to years of working with Liberty.
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September 2024 by Cathy Urquhart
Came to the service department for my first oil change. Was not told that there was also a recall on the vehicle. I waited over 2 1/2 hours before asking what was going on with my vehicle. Had to get a loaner car because I was going to be late picking up my grandkids from school. Had I known that it was gonna take this long I would’ve had somebody drop me off.
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September 2024 by Tamika Campbell
I was very disappointed and unhappy with the service I received when taking my car in for service and cleaning. When I first purchased my vehicle 5 months ago they did a really poor job with detailing the vehicle. Previous owner had a dog and hair was still on the seats with dirt and filthy in-between seats and corner's. I was told that because they didn't donate great job by the sales associate selling me the car that I was to come back to get a free detail with service. There were also things I noticed about the car that wasn't up to par after driving it like a few issues with body work, so when I came for service on 9/6/24 I advised them if things that were wrong with the car. Service associate Tiny was very patient and kind and did all he could do on his end to help. I went in for an oil change, free detail, windshield wiper replacement due to driver windshield wiper being old at the time of purchase and check the air filter for air conditioner because since purchasing the car it's had a terrible odor that I thought would eventually go away. I was told that service manager would not replace air filter because I've been driving the vehicle over 90 days, so I would have to pay an estimated $100 or more to replace something that was a problem to begin with. They did replace windshield blade and I assume put clamps in 2 different places on the vehicle where frames was lifting up. So when I picked up the car the next day, the cleaning services was awful. They barely vacuumed the car, dusk all over dash board, sand was in the truck, grill still has big splatter and car had dirt on it. I was so disappointed and the guy Shaq walked around for me to show him and he could care less, eventually walking off never to return. I sat there feeling disgusted and furious that these men word doesn't mean much as long as they can get a sale from you. I even reached out to sales rep Arte who sold me the vehicle and let Him know my concerns as well as sent him pics per his request also asking for a number to management to voice my disappointment, but he never responded. I left disappointed and dissatisfied with Liberty GMC. I am not sure I would recommend them to others due to the service and lack of care I received after I purchased my vehicle from them. Something needs to be done differently with these dealerships. Give the same courtesy and energy in your servicing after a purchase as you do when you sell to us. Very poor service.
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September 2024 by Sonia Andujar
This dealership is by far Thee best place I have had the pleasure of doing business with . It was a calm , stress free , peaceful . Scott went over and beyond in making sure I was taken care of . I would not hesitate to return here to purchase my future car . I would highly recommend this dealership to my friends and family, and anyone who needed an honest , reliable and reputable place to purchase or lease a vehicle. Beyond happy and satisfied with the level of expertise. Arte is a fantastic sales person, God bless this place .
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September 2024 by Ken M
I just moved here from Florida 4 months ago and had to find a reputable GMC dealership to deal with I ran across liberty GMC. I started servicing my GMC vehicle there for the past four months and I was in the market for a Secondary used late model vehicle ran across something on there lot that caught my eye and I bought it, very satisfied highly recommend. Great dealership to deal with no BS.
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September 2024 by Nick
Excellent management and sales people, vehicle was as advertised on the internet and very pleased with the overall experience,
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September 2024 by Meghan Hannan
I love my car! My sales representative Ray was phenomenal and so supportive of me. However, my interaction with James the financial manager was nothing short of horrible. He was very unprofessional, rude, and demeaning. He was confronted by several of my family members about the paper we wanted to see regarding my credit and just repeatedly stated it was illegal to show me the documentation. He laughed at me and belittled me for my lack of credit score for my young age and my salary as a new graduate. He revoked loan offers twice and told me multiple times no bank would touch me. He gave me interest rates of 13.8% and 17% and at this point, I walked. The next day I walked into my bank (a bank he said he tried and turned me down flat) and I got an interest rate in the single digits. I went back that day and bought my dream car. That is when Ray my sales rep. continued to apologize for James's lack of professionalism. I finished the deal with David the other finance guy. He was much more professional and very pleasant to deal with and I felt very respected by him. Which made the experience of my first car better
I hope James can overcome his bad days and never treat another customer buying a car feel less than they are.
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September 2024 by Ram Logan
Always great service ! Been using them years very nice team of Workers!
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August 2024 by Rick Mclemore
I take all my cars here . Jason in Service is a outstanding service writer and will keep you informed with the service .. sales dept does a very good job with Greg the new car manager does an unbelievable job at making sure you are always happy with your car from start to service dept . My family has bought maybe 10 cars from Scott McCorkle and Greg in the pass years and aways happy with their professional and family approach to their customers.
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August 2024 by Sophia Zheng
Absolutely one of the best dealerships countrywide. Rob III was extremely pleasant to work with. Everyone at the dealership was kind and courteous. I highly recommend this dealership to anyone who is looking for top notch service and expertise. This is how every dealership should be. 10/10, could not be any happier!
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August 2024 by Avrielle Bost
Horrible customer service. Asked to speak to a manager and they wouldn’t even speak to me. Lack of responsibility or care towards customers after purchasing.
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August 2024 by Todd Fuller
I love the relaxed atmosphere at the dealership and the patience that staff such as Ben Downs provide, which is helpful when making a major purchase.
UPDATE 8/21/2024 - downgrading rating due to Service visit 8/20/2024:
I am surprised I have to leave this negative review, especially for Liberty GMC Matthews. Brought our 2023 GMC Yukon XL for service Tues 8/20/2024. Three problems for a routine 20,000 mile oil change/rotation/replace cabin air filter visit. Biggest problem; halfway driving vehicle home, I went to open the glovebox - it would not unlatch. Thought maybe the service department locked it after replacing the cabin air filter. But at a stoplight, I pulled the key from the FOB to unlock. Still the latch would not work. Did a 180 and went straight back to the dealer, arrived back at 5:40 PM. Service dept closes at 6 PM. Nobody present in either service bay, so went to cashier lady. Asked cashier lady for service manager. A young service tech that just started working there came out from offices beyond the service bays. He said the glovebox was not properly reseated. Everybody had gone home early except him and cashier lady, but fortunately, the service advisor said he had worked in maintenance before at another dealer; having just started working at Liberty in April the year prior. He was able to reseat the glove box so the door properly latched opened/closed - grateful for him. Raises questions why tech's are not verifying operation of systems they touch to do maintenance after maintenance is "completed." Also, exterior wash not performed as stated/discussed at vehicle drop-off. The same young service advisor offered to let us bring vehicle by the dealership for the wash as it was too late in the day, which is understandable. Third issue, at drop-off, when expected charges discussed/reviewed, the charges did not match a few hours later. Not a big deal and my service advisor quickly corrected, but will be nice if service advisors "lock in" price quotes discussed at vehicle drop-off so they are not forgotten a few hours later when the customer is there to pick up the vehicle after work.
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August 2024 by Myra Baird
We were very please with our experience with Liberty.Our Salesperson was just great.We had looked at other dealers and Robert our salesperson was the reason we chose Liberty.
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August 2024 by Barbara Love
We have always been more than happy with Liberty. They go above and beyond to help you find the right vehicle to suit your needs. Especially in these challenging times, they were exceptional. Cannot thank them enough.
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August 2024 by Travis Brooks
Everyone was very helpful and extremely kind to us. Our Sales person (Neddy Lopez) was great to work with as well as the Finance Department.
