-
February 2024 by Pete T
Asia and the entire service team make me feel like I am their most important customer every time I come in for regular maintenance or any other need.
-
February 2024 by Benjamin B
Genesis of Charlotte had a large variety of vehicles to choose from and everyone there presented professional customer service. My salesperson was Marcio; he was very patient and made my car-buying experience exceptional.
-
February 2024 by Arjun Puri
Paul was great and attentive and very knowledgeable. Not pushy at all and I left with positive sentiment which can be rare after a dealership. I definitely recommend this place.
-
February 2024 by Craig Warner
I’ve left a good review before, but now I’m leaving a bad review. I’ve been dealing with warranty related issues here for over 2 years. Before the end of the year, I came to have my sunroof fixed on my G70 but they never notified me that I’d have to leave it for over a month (again) and then not have a loaner. The previous sales manager, kevin(?) had me setup to get the sunroof fixed, setup an appointment, and he was gone. Thats the 3rd sales manager that has come and gone that screwed me over. The buying experience, the sales experience, and the car maintenance service is the worst here. Avoid at all costs.
-
February 2024 by Telvin Wyatt
Timely and straight to the point. No issues at all.
-
February 2024 by Christine Barber
Our experience buying our new Genesis was great, Helio Gusmso was extremely helpful and made the whole experience very easy and pleasant!
-
February 2024 by Janet Melvin
Lashada in customer service at the Genesis/Hyundai was very polite and cordial. She continued to update the status of my vehicle when it was being serviced. She also escorted me to the waiting room in the area and told me about the water and snacks that were available during my wait. Wonderful customer service.
-
February 2024 by sjj6398
Excellent, no problem. Talked with Rachel
-
January 2024 by Lorie Stadick
Helio was our sales rep and he took his time and was very knowledgeable.
-
January 2024 by Herb Hollis
I so grateful for the team at Genesis of Charlotte these guys were so efficient and quick and give me in a new car thanks a lot
-
January 2024 by Timothy Stack
The sales experience was very good. We discovered an issue with an extended maintenance plan which was quickly resolved. Delivery of the vehicle was below expectations compared to another local Genesis/Hyundai dealer. The car was not cleaned as well.
-
January 2024 by John Sullivan
I was greeted promptly and my vehicle was taken in for service at the time my appointment was set. I was kept informed as to what was happening. The waiting room was comfortable as well.
-
January 2024 by The James
Came for a service and was extremely pleased with how fast and efficient the team was. Huge thank you to Asia!
-
January 2024 by Jennifer Myers
This genesis of Charlotte is unprofessional. Especially sales advisers Joshua Monroe. He doesn’t reply back to email.If you have a warranty package deal within your maintenance please make sure you are using your warranty not the dealership. If not you are going to pay out of pocket instead of using your warranty.The only person that is professional is Georgia. She was helpful and was able to direct me regarding the issues.For the future I’m not returning to this genesis to get my genesis service I will be going to a different Genesis dealership we’re they do they’re job correctly and treat their customers with professionalism.
-
January 2024 by M Murf
Excellent service department personnel!
