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January 2023 by T. A.
Just not helpful. Ended up using another merchant for my audio needs
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January 2023 by T H
Just not helpful. Ended up using another merchant for my audio needs
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October 2022 by Mary P.
I hate to give Best Buy a bad rap but since they are associated with geek squads, they need to reevaluate doing business with them. Some of their driver suck. October 7th I decided to stay home all day to wait for my delivery of a washer. Driver left voice message saying they will be late and plan to come after the time they were schedule to come. I said fine. I decided to run out to get some lunch around the final hour they were suppose to come. Mind you. They were suppose to come between 9am-1pm. I went to get food around 12:35pm. They called back and said they are on their way. I told I step out to get some food but I should be there when they arrive. When I got home. I didn't see no truck, I checked my CPI security and they never showed up. They call their dispatch and lied and say they waiting for 20 mins before they left. They never rang the door bell of mentioned to me that they arrived. I was so pissed becuz use I waiting all day and this was geek squad delivering my washer since the first one was damage bad. One of the guy name was Dominic. They need to do some workshop with the delivery driver especially if they are dealing with 3rd delivery company. Best Buy was able to rectify the situation and got me a brand new wash with no additional cause. I will continue to buy from Best Buy Outlet. They have good deal and the workers are wonderful. So have to have my washer. I would recommend Best Buy Outlet in Pineville. They are great.
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September 2022 by Krystal O
Ext.2711 if you’re trying to get ahold of someone ?
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July 2022 by D Nieves
Was $20 for two small combos. Some of the order was missing and the food was cold
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September 2021 by mehari haile
I've been best buy customer all of my electronics / everything .. hp vector, macbook pro, 65' LG p , Sony camera profe, ...so on as loyal customer they could not help me for my monthly bill payment interest rate on a difficult period of time on pandemic l was laid off my work coz closed due to pandemic and they sent me $ 500 .00 interest to pay . I was shocked!I wouldn't recommend to any one !
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August 2021 by Cristina Lagos
Very rude, and they should fix there website “in-store shopping” to only pick up, instead of wasting people’s time.
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July 2021 by Efren Rosado
You make an appointment and you wait half-hour and they want change your appointment because someone else appointment. I DON'T UNDERSTAND WHY I PAY FOR THIS SERVICE.
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March 2021 by Russell H McCullough
The $99.00 annual fee is worth it's weight in gold! Covers up to 5 devises. They have repaired my computers many time of their ailments remotely, giving me absolutely no down time and all with no trips outside my home. Stunningly valuable in my estimation.
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March 2021 by allen brightsen
good luck getting to talk to a person. I have called several times only to talk to a computer.
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June 2020 by My Name
Don't call the service GEEK squad if you are limited to certain electronics. GEEK implies knowledgeable on all electronics which geek squad is not. They only work on the most useless of cell phones (Drum roll) Apple iphone. Android fans should look elsewhere for help. My distain for iPhone outweighs my need to a convenient service. The stars are only because i like the store and 2 employees who were very helpful.
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May 2020 by Michael W.
We were very impressed by the measures they took to stay safe during their visit. They wore face masks and brought sanitizer wipes. They maintained appropriate distance and kept our remote controls sanitized. Our TV was out of sync with our remote and our sound bar. Thankfully, they fixed everything. It took them a good half hour, but they were thorough we were so relieved to be able to have full use of both the remote and the TV again. Thanks you, a Geek Squad!
