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July 2023 by John Smith
Used them for yrs. Recently found out the hard way that they do not offer fraud protection for their checking accounts. Definitely "one of those" regional banks. Pulled my assets out immediately. AVOID!!!
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October 2022 by Jesse Garrett
My wife went in today to get info for a tax return due in 3 days. Needed info on 5 transactions - the manager was so rude he literally drove her to tears. Our CPA was on the phone with them and shared with us that they’ve never dealt with someone so unprofessional. I’ve been with 5/3 for about 15 years - they’ve been slipping for a long time - this is the final straw. We’re done! No need to ask me to go out of my way to call you - we’ve heard enough.
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October 2022 by Carl Isenhour
Very Nice and Welcomeing. Modern Style Bank With A Very Helpful and Friendly Staff. They are willing to take there time to explain any Questions you may have to make Sure All your questions are answered.
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February 2022 by Rob winger jr
Experience so bad I have contacted the NC Attorney General and Commissioner of Banks. What they are doing is literally causing my business to fail. Do not bank here. Won't release funds on a business check.
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November 2021 by Bryan Swaringen
The more I bank here, the more I understand why the reviews are so low. Constant misinformation and horrible customer service. The number of bad experiences I’ve had in just 3 years of banking with them is unacceptable. Spoke with a manager (Dustin Curran) less than an hour ago about picking up something from the bank. He confirmed it was there and said, “Sounds good.” Drove all the way to the bank to be told they didn’t have it. Plus, the manager had left for the day. When the employee called his cell to confirm the conversation that I had just had with him barely an hour ago, he literally said, “Oh yeah, I told him we didn’t have it.” Strongly considering switching banks. These are not the type of people I am comfortable trusting with my money.
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October 2021 by J C
I've had a lot of bank relations and experiences and this is by far the most disappointed I've been. Not only do they really stick it to you on the interest rate, they also have dubious fees and take forever to do their processes. Agents are under-experienced and in general the online competition completely eclipses their interest rates. The only reason for a second star is that they take their chances if you're in tough waters.
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September 2021 by Jean Castillo
I've had a lot of bank relations and experiences and this is by far the most disappointed I've been. Not only do they really stick it to you on the interest rate, they also have dubious fees and take forever to do their processes. Agents are under-experienced and in general the online competition completely eclipses their interest rates. The only reason for a second star is that they take their chances if you're in tough waters.
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March 2021 by Kim R
We have gone here quite a few times and everyone has been super nice and helpful. Thank you!
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November 2020 by Hayley
Justin was so nice and helpful and got me in early and set everything up for me. Excellent customer service
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November 2020 by kevin N.
This complaint is against Kristen Cuccia (KC) negligent and unprofessional for open a promotion checking account at 5/3 bank.My wife and I opened accounts at 5/3 bank (1818 Matthews PKWY, Matthews, NC 28105) on 9/20/19 for the promotion bonus offers. Both accounts were handled by KC. She opened accounts for me without any issues. But when she open accounts for my wife, KC was in a hurry and wanted to leave early on that Friday around 3pm. The most important was she negligently didn’t go through the promotion requirements details with us such as minimum deposits, etc. That caused my wife account didn’t qualified for the promotion bonus.My promotion required minimum deposit of $250 and I deposited $300 to open a new checking and $25000 to open a new money market account and I ended up receive a promotion bonus.Since we believed both promotion offers were similar, but KC didn’t go through the promotion details with us; so we expected both offers’ requirements were the same as my offer, so I deposited the same $300 for my wife a new checking and $25000 for open a new money market account. So total deposited $25300 on 5/3 bank on the same day for new accounts under my wife name. Unfortunately, my wife offer was required $500 deposit instead of $250 as my offer (found out later on 12/20/19)! But KC had never mentioned, reminded, nor advised us about that amount when we were opening those accounts!We would like 5/3 bank to honor the promotion offer bonus of $500 to my wife since that was 5/3 employee Kristen Cuccia negligently did not go through the requirements with us nor remind us what was the minimum deposit requirement. We were the new customers bring the promotion offers to that branch and expected receive the best advise from the banker in order to receive the bonus. Unfortunately, we didn’t receive the service we expected from KC; especially, KC was not an inexperience banker, in fact, she was a branch manager of that location!We were disappointed since we found out my wife didn’t receive that bonus on 12/20/19, we wish KC should have let another well experienced banker to take care of us since she wanted to leave in a hurry on that Friday! We had learned do not trust any bankers from now on as they may not looking after for the customer best interest! We are evaluating being continue be customers of 5/3 bank!Since KC was a branch manage with such negligent and unprofessional toward customers, I’m question other tellers under her management would getting better? No wonder the Matthews branch review is SO LOW as 1.8 stars out of 5 under her management!
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January 2020 by Vanessa G.
By far this was the worse experience I had with dealing with a/any bank and the "Sr Mortgage Consultant" - Kyle H. from 5/3. The best way to describe the experience if you aren't white, male, and heterosexually don't waste your time. Kyle H. is Unprofessional, arrogant and typical - stay away from this bank and especially this branch (1818 Matthews Township Parkway, Matthews NC 28105. What I didn't get from this bank I got from another better, professional back.
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November 2019 by Jackie Slavetsky
Terrible customer service. After 30 minutes they couldn't fix a substantial check that was deposited into another business account. Had to return and stand in line for another 15 minutes. They give priority to those using the drive up window. Only one teller working on a Saturday.
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September 2019 by Georgette Pensiero
Wonderful customer service. Very personal. I'm a new customer. Did not expect all of the professional follow-up communication. Glad I made the switch.
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September 2019 by Olivia Beard
Horrible customer service. Probably the worst bank to exist
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August 2019 by Erick Wright
Avoid. Rude and unprofessional.
