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“What’s not to love about Bug Lots?? If it’s clean - it is, well organized - it is, well stocked- it is, and well staffed with friendly & helpful associates - it is, then it’s a great bargain shopping experience, and It IS!”
“Store was clean and organized. Christmas time this store was a complete mess. Children running around unsupervised running into people tearing toys out and leaving everywhere. Glad to go in today and have it back to normal.”
9:30AM - 9:30PM
2330 Matthews Township Pkwy, Matthews
Department Stores
“Did a retail therapy... found some great items - mostly gifts for family and friends. Time well spent. Although the wait for checkout was long, customer service was excellent.”
“Visited store for the first time in a while to buy items for my son's science project. Not much had changed - still had a good inventory of seasonal and every day items. We were able to source 8/9 items needed (a yo-yo away from perfection) - not bad at all! Checkout took a while as only one register was open. Less than $10 out the door. It ain't perfect but it's predictable, reliable and useful!”
“I've visited this store several times within the last couple of months. Today I experienced stellar customer service from both Jessica and Tyler. They were both quick to greet me, and Tyler quickly brought to my attention that I accidentally picked up a "Try Me" lip gloss. Jessica jumped into action and recovered an unused bottle quickly, even offering me various options. They tagged team my checkout, and made sure to make me feel welcomed. Its great to see that great customer service still exists.”
“This location is pretty big and renovated. I did come on a Saturday, so it was quite BUSY, to say the least. Parking was full, but I was able to snag one almost at the front. There is a big parking lot so there are plenty of spaces to choose from. Inside was pretty clean but just so much traffic. The makeup section was picked apart and crowded, so I just opted to stay away. Other than that, it is a great location and has a variety of things and is well stocked. I would try to avoid going on weekends as it seems it's always so crowded when I go on weekends.”
“This location is pretty big and renovated. I did come on a Saturday, so it was quite BUSY, to say the least. Parking was full, but I was able to snag one almost at the front. There is a big parking lot so there are plenty of spaces to choose from. Inside was pretty clean but just so much traffic. The makeup section was picked apart and crowded, so I just opted to stay away. Other than that, it is a great location and has a variety of things and is well stocked. I would try to avoid going on weekends as it seems it's always so crowded when I go on weekends.”
“The store is always clean and well stocked. The employees are friendly and helpful. I really appreciate the rewards program and discounts also. 10 out of 5 stars ?”
Department Stores
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“Not as great as it used to be. Selection in jewelry and accessories has significantly shrunk and the checkout lines have significantly increased. Best to order online and pickup in store.”