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December 2023 by TimChristy Z.
Most prices on food are cheaper at Aldi. The pizza in the prepared food section is delicious and very cheap. Gasoline is sold relatively cheap. Just bothers me that I spend $50 a year for a membership and their prices are not overwhelmingly superior to surrounding areas. Also, it is several days before Christmas, and I realize that businesses are busy, but my wife and I walked into the store and purchased the groceries that we needed in under 10 minutes and was out the door. It took us an hour and 15 minutes to get out of the parking lot. An hour and 15 minutes. That is absolutely absurd and I believe to be a hazard if there was ever an emergency. I don't understand how there can only be two in Charlotte and we are a city of over 1 million people. And the Costco here in Matthews, only has two simple entrances. An hour and 15 minutes. I literally could've gotten out of my car and walked home faster. Absurd and unacceptable.
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November 2023 by Wendy J
All of the staff at Costco Pharmacy are top notch! These people are not job hoppers, same loyal people year after year.
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October 2023 by slambert0214
During my recent visit to the Costco pharmacy, I encountered an employee Stephanie who displayed a complete lack of professionalism and courtesy. Their behavior was not only disappointing but also disrespectful. They seemed uninterested in assisting customers and appeared to have a dismissive attitude towards their concerns.Not only did the employee fail to address my questions adequately, but they also made me feel uncomfortable and unwelcome. Their rude demeanor created an unwelcoming atmosphere, which is unacceptable for any customer-facing role, especially in a healthcare setting.In addition to the employee's behavior, the overall customer service experience at the Costco pharmacy was lacking. The wait times were long, and the communication between staff and customers was poor. It seemed as though there was a lack of organization and efficiency, which only added to the frustration.Customer service is a critical aspect of any pharmacy, and it is essential for employees to be knowledgeable, helpful, and respectful. Unfortunately, my experience at the Costco pharmacy fell short of these expectations, leaving me with a negative impression.I hope that Costco takes this feedback seriously and addresses the issues with their pharmacy's customer service. It's crucial for them to prioritize training and ensure that all employees understand the importance of providing excellent service to every customer.
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October 2023 by Erin M.
Good. Not great. Need more free samples. Not the healthy ones. Portions way too small. Was still hungry after trip.
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June 2023 by Leigh Griffin
Excellent customer service! Always a friendly face.
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May 2023 by mina malak
Doctor Mo at the pharmacy is always extremely knowledgeable and kind. the other pharmacists are also very helpful with questions over the phone as well as in-person. whether they are about prescriptions or over-the-counter products
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April 2023 by Reba P.
Customer service sucks!! The lady was a wench!!! Hopefully the other workers will be nicer!!!
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February 2023 by Michael A.
Was looking through the chicken thighs in meat department and one of the workers was organizing/blocking the section. Told him one of the packages was busted open and leaking out raw bacterial fluid. He told me he didn't care and walked away....be glad I wasn't the health inspector...
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December 2022 by Denise B.
I love Costco. I have for years, even though you have to pay to shop there. I think the procedure is great, I have not had any trouble with it going bad quickly. Bakery is fresh , where else can you buy Croissants for 5.00! Love all the Cheeses, such a great variety. And the price of the cheese is fantastic. Meat and Seafood always impress me, meat is higher now but it is all over. All the clothing and dry goods are high quality. I have bought appliances and even mattresses there. I guess I am a really good Costco Customer !
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December 2022 by Rob J.
Recommend: YesJust visited this site with less than a week from Christmas, and on a Sunday. Though it was full of patrons, the Staff ushered the lines with expedience, courtesy and efficiency. Shelves were plentifully stocked, though nearly all of the Apple iMacs were out of stock already, the store looked clean and a buzz with thousands of people. Stood in the checkout line for less than 2 minutes so in MY book, that is a win for a mega-store like these.Forgot to buy the 'world-reNOWNED COSTCO Cheesecake'... So I need to go back! LOL.
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August 2022 by Stephanie P.
I LOVE COSTCO. Everyone is usually very nice and helpful. From The staff at the gas pump, to the tire station, and all the associates inside the warehouse. I was having a great experience yesterday when I was there until one of the ladies that was serving was rude and totally ignored me. I was in the freezer section, looking at some burrito looking snacks. And to my surprise they were giving out samples of them at the end of the isle. I greeted her and asked if they were ready because she had them out. She just looked up at me and didn't say a word. I was literally there talking to myself for a good 15 seconds never once did she look up at me. I was the only one in front of her.
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June 2022 by Mick C.
whatever you do stay away from Costco's tire shop. Horrible service, extremely long weights, very poor installation. After $1200 of new tires, I went back the next day with a flat, a week later with another flat, all due to the installation process.
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June 2022 by Kasey M.
What happened to service? Costco used be all about the membership, but sadly it appears that service took a major hit over the pandemic, and it never came back. I used to love coming to Costco, but now I cringe whenever I realize I'm out of something I need. It's either out of stock or the price has gone up dramatically. Then there are the lines. More self check lanes were not the answer. I'll still come, but I'm I'm already splitting my time between Sam's and Costco so we'll just ply it by ear.
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June 2022 by Mell B.
Waited 30 minutes to pick up contacts that I already paid for...front end manager no help...only one person working.
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March 2022 by Qin Lin
very conven
