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February 2024 by omar marte
Very good ppl
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November 2023 by Donald Michael “Mike Mike” Hoffman
Staff in Matthews on Independence was very helpful however, the computer was locked and could not make an exchange for wrong part.24 hold on my money AND NO PART. The guys tried all they could except give me the correct part and I come back tomorrow.The mistake was made, I had to borrow money and pay for MORE BRAKES! I would like to talk to Corporate Customer Relations.
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November 2023 by Rebecca Staley
I stopped by there today after I was unable to install the headlights I had previously purchased and they were amazing! The store manager, Shamell was able to help me right away and got them installed in no time! Customer service was so fast and friendly compared to other auto parts stores I have been to in the past! Highly recommend them!!!
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November 2023 by D&D Appliance
This store made me to believe in people and in the USA.Around 8 pm, on the a way to a customer, running late. To make the day complete, caught a nail into the side of the tire.After listening to what the customer had to say after I said I am not coming, thinking what to do. Had a spare but no tools to put it on(I know, I know...). Exhausted, but with understanding that it needs to be taken care of now, not tomorrow morning. Thinking who would be the friend eager to help me with this in this hour. Stopped by this store thinking to buy a simple jack. Didn't see what I had in mind but did notice a store guy helping a customer outside with a wheel. Asked the store guy If he had tools in the store to help with my situation. Immediately had the store guy (Stan) assessing the problem and the customer giving me his tools. Even with tools i couldn't get the spare wheel out. Stan, then got tools out of his car, lowered and detached my spare(pain in the but plus mind you asphalt was cold), jacked up my car and replaced the tire, all with a smile and calm as a rock. I've later found out that Stan was in the US armed forces, no wonder. Saved me a few hours of driving, saved my butt from freezing, my car illiterate body from scrapes and bruises, and definitely made me to believe again in the human race and the customer service!
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November 2023 by Ali Jafari
Best AutoZone location I've been to. Super helpful staff. I had a problem with my battery, Stan went over and beyond to help me fix it. Thank you so much to all the staff in this location.
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November 2023 by Sam Shelton
I was stranded in NC trying to get back to Nashville and the fellas over here hooked me up and fixed my battery issue. Shout out to the store manager and Gabe in there. 10/10 recommend.
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October 2023 by Gustavo Henrique Borges de Oliveira
The excellent service, I was very well attended to by the guy. He changed my battery and my car started working again
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October 2023 by Janet Donovan
Wow!! Stan is my hero!! Very patient. Very professional. Getting older has been very….. interesting. Stan made us feel like we were the most important thing happening at that moment.! he knew exactly what to do and fixed it! I love Autozone!
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October 2023 by Star Rivera
I had such a relieving experience here at auto zone.So I got my my mirror knocked down with a big orange cone in the freeway, so I run into the store panicking with so much anxiety.. I then spoke to the associate about my situation and he came up into a solution instantly. He then goes and grabs his muskatools and puts my mirror back together at NO cost. He saved me a couple hundred dollars if I’m being honest. Thanks a lot.
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September 2023 by B.
What great service! Dominique saw me right away about replacing a dead battery and changed out the old one for me. No easy feat considering he’d never worked on my car make/model before. Would definitely recommend these guys for quick, professional, no-nonsense service.
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September 2023 by Angela Baldwin
I'm at Autozone at 11300 Independence in Matthew's, NC. My car was out of oil. Store manager Shamell took his time to assist me, with checking my oil. Shamell not only check my oil, put he put 4 quarts of oil in my car. He's and exceptional store manager and has excellent customer service stills
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August 2023 by Arthur Curry
Amazing people brung my kia soul in cuz my battery died and they were patient cool and helped me out alot! S/o to the whole team in there . 7/29/2023
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May 2023 by Cody Oikemus
Jarrod and Shamell were super helpful and kind in diagnosis and changing out a bad battery. Would definitely recommend coming to this store for any of your auto needs!
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April 2023 by Daniel Ross
Jarrod was excellent with helping get a scan done for a vehicle I'm buying. He was patient and had great customer service.
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April 2023 by Maureen H
Manager and Jarrod were super helpful in selecting parts and putting them on. Would definitely recommend this AutoZone location.
