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July 2024 by Mike Maynor
This is place I trust most often to deliver fast, yet professional service for my car. Oil changes are speedy although some of their usual services have changed since Covid. Total wait time today for an inspection was less than twenty minutes. Ron the manager is always respectful and informative. No pressure to add on extra services not intended. Prices are competitive. I highly recommend this location for your next oil change.
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July 2024 by April Singletary
Fast and courteous employees
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April 2024 by Tommy Taylor
First time and they were busy. Didn't know what to do or where to go and parked. Worker came out to greet me, guess he could tell I was new. He looked at my car and immediately asked what kind of filter I had, new car so I didn't know. He lifts the hood and told me he was out of that filter but if I would go to parts store down the street he'd give me $6 off my oil change. Just moved to area and didn't know where else to go so I gave them a chance. I paid $8 for the filer so overall I paid more money and had to bring in my own parts.
Bathroom was not clean out of paper towels and toilet paper. Workers were nice and professional but having to pay more money and bring my own filter because they didn't have supplies was not a good impression for a first time customer. Next time I'll check out other service areas.
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February 2024 by Greg Matherne
Went in to get an oil change on a company vehicle. I was in and out extremely fast. Quick and easy. Only one thing I can speak negatively about is the washer fluid reservoir wasn't filled(TOPPED OFF)..THAT'S IT! Friendly, and very fast. Everything went smoothly. I would definitely recommend for, an oil change.
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January 2024 by Angela Watson
I have been going to Shell Rapid Lube with my company vehicles for over 8 years every 8 weeks due to a lot of miles driven. I went yesterday at 10:20 and was told they were getting ready to go to lunch. There was only 2 vehicles there . So I was told to come back after 2. I came back today and listened to the same thing except it was 10:30 and there was only 1 vehicle there ahead of me. They even locked the door as I was walking back out. Why would you as a business shut down at 10:30 for lunch and turn customers away. I have spent a few thousand dollars at this place over the years. It is the only place that has ever changed the oil on my company vehicles. I drove out the parking lot for the last time. Even if they paid me I would not let them change my oil. I will never go there again and I will tell everyone I know not to go there. They have lost my business and anyone else that works with me with a company vehicle will not be allowed to visit any Rapid Lube location. Very disappointed in such poor service
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January 2024 by S&S Jarman
Fast and did a great jpbo
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December 2023 by BLAIRE LOCKLEAR
All I can said is WOW WOW WOW!!! Ron and his crew are the BEST IN LUMBERTON! I went there to get my oil change after trying to find a shop that was opened after thanksgiving and they were open! I came from Pembroke and they got me in as I was informed ahead that it might be a little bit of a wait because there were a few cars ahead of me but I swear to you I was out of there within less than 20 minutes. It’s crazy how I was out of there that fast and it’s crazy amazing because had I went anywhere else, I probably would of been waiting 30 minutes to an hour based on the vehicles that were ahead of me. I will definitely be going back because Ron and the crew there are so kind and displayed EXCELLENT customer service, acceptance and were kind hearted due to me driving around all morning trying to find a place to get my old changed and I’m so very thankful I found THEM! ?????????
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October 2023 by Howell Wilcox (Lynn)
Great Service!! friendly staff ?
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October 2023 by Tiffanie W.
Don't go there!!!!! The manager will let customers come in and talk to the employees any kind of way !!!! My son was let go bc a customer cuss him out and my son stood up for his self and was let go !!!!! DONT WASTE YOUR MONEY THERE OR YOUR TIME RON IS NOT AN GOOD MANAGER
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September 2023 by Christine Hammonds (Chrissy)
I get my oil changed her often. It only takes 15 to 20 mins and your out the door. The prices are good. They have full synthetic or synthetic blend and more.
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September 2023 by Randall Badgett
Great manger. Fast service. Rate this 5 stars.Don't waste your time anywhere else.Services: Air & cabin filter replacement
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July 2023 by Trav Ellis (It’s me)
Always good
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July 2023 by Aaron Frank
Always Rapid Service.....
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July 2023 by Timmy Phillips
Fast and courteous service.
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July 2023 by Tom Hartzell
In and out with no problems
