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March 2024 by Tishieka LeMay
Today 03/21/24 around 7:00pm I went to Pizza Hut to dine in. Not aware that you have to let the person at the counter know you want to dine in, my family of 5 just had a seta in a booth since it was kinda busy. We waited for someone to come and serve us or at least ask are we dining in. We waited for about 15 minutes and my mother went to the counter to ask is anyone coming to our table. The young lady at the counter lets her know that we have to take a menu and then come back up to the counter to order your food. I’ve never heard of dine in service like this but ok. My issue at that moment was they just let us sit there for almost 20 minutes and no one came over to say “hey are you guys dining in-obviously we were because we were sitting in the booth. My mom took the menu and we decided to just get our food to go so my mom and 2 of my girls gets back in the car. I order my food, 3 wings and 2 pizzas. At this point I’m visibly annoyed but still remained respectful. The young lady tells me that it would take 15-20 minutes. We leave to go make a quick store run. We return about 15 minutes later. I go in alone to see if it’s ready. By this time I’m not visibly upset. I take a seat because my food is not ready. I sit there for almost another 15 minutes and a young lady brings me my chicken. I continued to sit and wait for my pizza. Almost 8 minutes later the person that was vacuuming ask me is there something else I’m waiting on, yea my pizza. What pissed me off the most is the 2 young lady’s that were fixing food never even asked me was there anything else I needed since I’m still sitting there looking stupid. The point of this is CUSTOMER SERVICE! There was NO customer service. We were ignored when we came in, ignored while waiting for a server and ignored while waiting for my food. No one offered an apology or nothing. When the young lady gave me my pizza the two lady’s that were just standing there talking was like “I didn’t know she had a pizza”, why else would I be just sitting there if you already gave me my food? It’s obvious that I had more food and if you were not sure why didn’t you just ask instead of ignoring me like I’m not there. I work in a place where I have to provide customer service and I would never just ignore someone like that. I absolutely will not be going back to this Pizza Hut.
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March 2024 by Julie Lynch
Food was good but service was unorganized and very slow.
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February 2024 by Rusty O'demn
This location can't be bothered to clean the customer restrooms, do you think they wash their hands while preparing food? Disgusting!
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February 2024 by Lovey A.
Our waitress was the best. Food came out really fast and hot. We enjoyed our visit. The pizza is always really good.
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February 2024 by Angie
Great customer service!
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February 2024 by g
Horrible. Called in 2 smalls and was told a 45 min wait. Went to pick up after 45 min and walked in to a crowd of frustrated customers all waiting for food. I was told my order wasn’t even in the oven yet. I canceled and left. They seriously need some new management.
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January 2024 by Louis T Coley
It was a
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January 2024 by grif tschopp
nobody out pizzas the
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December 2023 by Melissa Battle
For the food to be the price that it is yuh expect better quality of food this is what i got on a visit. I never had a problem with any of my food until that night. No fries and im paying 2.99 for that and hardly any sauce on my boneless
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December 2023 by Chris Hair
My only gripe is 2 seperate times I have ordered mild Buffalo wings from here and both times my son about hurt himself cause the scorching hot sauce was put on or the “medium” was used. He likes the Buffalo flavor but can’t do the insane hot. This location has to pay attention to the order better. I just won’t order Buffalo wings here anymore.
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December 2023 by Donna Phillips
Good pizza. Nice people.But the restaurant could use a good cleaning and updating.If there was a closer pizza hut I would not go to this one because of the lack of cleanliness.
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October 2023 by Gerri T
Wings with Cajun dry rub are the best wings in Louisburg. We can argue (after you try them).
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October 2023 by A person
Very good, not the cleanest, but AMAZING staff! 4.9/5 stars
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October 2023 by Samantha Sherman
The Pizza Hut dinner box is a great bargain and awesome when you have to feed a hungry family and you want to do it quickly. You get two pizzas breadsticks and your choice of wings or a dessert or I think a possible and after taxes it's like 26 bucks so to feed my family of six for $26 is awesome and it was ready in 15 minutes and of course Pizza Hut is the best pizza!
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October 2023 by Bonnie Grant
The service here is great! I love my little personal pan pizza (pepperoni) and Pepsi! Of course, I've always loved my Pizza Hut!