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October 2023 by Charles Brock
Displeased with the team and the lack of internal communication. Called to set an appointment for service, informed the service advisor of the make, model, and issues with skis. Was informed i would be charged 2 hrs for diagnosis (1 hr each), and provided with a quote prior to commencement of service. Towed skis 2 hours, and dropped off. After 3 days, i visited the team for an update, and was told i would be charged 8 hrs for diagnosis. A, This should have been disclosed prior to me delivering skis. B, They could have called and informed me of the situation once evaluating. Nonetheless, they get one star from me for not respecting customers time, failure to communicate and properly evaluate situation prior to making a decision.
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August 2023 by Brian Dean
This is our second year renting a boat and jet ski from this company. Carol and her team know how to take care of their customers. Thank you and we will see you next time!
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August 2023 by Wendy
We are down here on vacation and our jet ski trailer decided to shed parts. Josh and Matt helped us out with a great deal on a leftover trailer. The transaction was easy and their communication was great!
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August 2023 by Johnny Chappell
We worked with this group on the purchase of a new pontoon boat, and could not have been more pleased with the experience. Matthew and Josh were knowledgable, responsive and helpful at every step of the process. Where other dealers struggled to return a phone call and provide basic information, these folks exceeded expectations and delivered a quality product at a fair price. Each time we visited, the staff greeted us like friends and treated us like family. This is the best team on the lake, and we plan to work with them for years to come!
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July 2023 by James Johnson
Horrible place to do business will never go back parts were left off job was halfway put back together phone was always busy never got any calls back about how my repair was goin wouldn’t wish this kind of service on anyone take your business elsewhere or beware
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July 2023 by J Bosher
These people are some of the nicest folks you’ll ever meet. I usually don’t leave a review until after I have utilized a businesses services completely. I was delightfully surprised with the great customer service by all of the staff that I spoke with, so much that I wanted to go ahead and post about my positive experience. When I called and spoke with the staff inquiring about JetSki rentals they were very informative and very helpful and just so polite. They made the confirmation process smooth. I ask a lot of questions :) and the young lady that I spoke with to confirm the reservation (I believe her name is Katie) was so informative and seemed more than happy to help. I hope the owner reads these reviews and understands the level of great customer service that the staff is providing. Keep up the great work everyone. We are really looking forward to our weekend and we appreciate the hospitality.
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July 2023 by Raymond Jeter
Always ready to help.
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May 2023 by Mark B
Just wanted to say Great Job to Matt and Mike. I purchased a 2021 Suncatcher Tritoon last October and wasn't given the Best info from Anthony who is no longer there. I took it back about 2 months ago for some winter repairs (Over a 5 hr round trip) and picked it up. On the way home had a major issue arise. Called Mike and he said let me see what we can do. Called me back and said please bring it back and we will look at it. Never promised to fix it, just that they would look at it. I took it back (another 5hr trip) and expected to not be happy when we left. Boy was I wrong!!!! To say they exceeded my expectation would be a understatement. Hat's of to some of the Best customer service in the world. I'm in the customer service business and I was very impressed. To the owners I would only say to keep and hire more like Mike and Matt and you will be in business for a very long time. I will be back for service and to get another boat!!!! They are worth the 5hr round trip each time!!!
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February 2023 by William Solomon
Mathew was a pleasure to work with coming from 2.5 hours away. Fair pricing and honest business! I would recommend them to anybody looking for sides by side. Well worth your drive! Thanks again Mathew and team.
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February 2023 by Eric Westbrook
It's a five star marine service shop. They will treat you better than your family does! They may not be cheap but quality never is. There's fixed then there's fixed correctly, this is the latter. I live in Garner and drive the 90 miles to bring my ski here because they do such a great job.
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February 2023 by John Fallone
Lake Gaston Jet Ski Is absolutely wonderful. They've helped us sell a boat and maintain 3 boats and a jet ski. Every time, they've been incredibly knowledgeable and helpful. Kenny and his team have gone above and beyond to tackle each project in the most professional way possible. I'm super excited that they just became a Sanger dealer too! They've already helped us with a few projects on our Sanger v215 SX, which is an AMAZING boat. I can't recommend them enough.
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February 2023 by Justin Burns
Bought a machine process was great but everything after that has been a nightmare service department worked on my machine came back missing bolts my accessories were not installed back on correctly hose clamps were left off had to get parts sent to my house that they left off and install myself and every time I call they have a excuse to why I can’t speak with service department or sales horrible after buying experience tried to get paperwork from them and never receive a call back horrible customer service don’t wish this kind of service on anybody buy from them at your own risk
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February 2023 by Bill Stroud
Refused to return deposit on a pontoon they already had on order. Be sure all details are on sale deposit. I was promised the refund if I did not sell my present boat. Also promised refund if I did not like the boat on delivery. Be careful !!!
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July 2022 by Jeff C.
Terrible! Don't go there! They won't honor manufacturers warrantuse unless you bought the product from them. They mark up all parts at least 3 times over retail. They overcharge on servic, if you can get them to schedule an appointment. Last but not least, they are rude and act and sound like a bunch of uneducated fools. Terrible place. Do not go there!
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February 2022 by Paige Ward
Lake Gaston Jet Ski & Powersports is one of the friendliest businesses at Lake Gaston. Within a small community like our lake, we take pride in our small business and their employees. The employees are great and can answer just about every question with ease. They have a great rental program, even through the struggles with the pandemic and keeping the fleet up to par, they go out of their way to cater to any customer and their needs. Talented mechanics, educated managers, and overall great staff.
