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November 2023 by maria carrozza
We spent more than our RV was worth getting repaired here. We were told they could fix it but it would be timely and how much was it worth to us?Our young family was displaced for 2 weeks. They are a family owned business we trusted them and literally used more than we could spend because we trusted they were going to do the right thing.After pushing the time it would be ready numerous times, and our travel plans numerous times, with added expenses in our Air bnb, we finally were able to pick up our Rv.They literally rebuilt the entire front room but did not put it back together properly! The exact corner that brought us there in the first place was hanging down causing further damage and DESPAIR.Over 15 hours away and they told us to unsafely drive it back to them! Uproot our young family and drive hours away the gas alone would cost more than what the repair cost us from the Amazing & honest mobile RV repair…We were swaying and exposed to more potentialwater damage and unsafe driving conditions! We had. I clue why it felt so off thank it ever did before - because it was basically hanging open!We asked at minimum could they reimbursed us for the mobile rv mechanic that had to further repair the $8,000 repair they made.The same area where they removed our awning is still not on securely. We can’t get it to stay in. This was never an issue prior to them working on our RV.They added more problems one would say— insult to injury!I would stay faraway from them. We gave them an opportunity to make things right, things happen! They literally chose to ignore us and go on the fact that they knew we were too far away to bring it back for repairs.Don’t fall for anything they tell you! I completely trusted them and they took absolute advantage! Save your money and time. We are new at having an RV and they knew it.To think I thanked them endlessly for making our rv livable again and safe for our family (Opposite effect).Do whatever you can to avoid this mechanic! It’s their karma in the end. I just thought by sharing our experiences I could at least save someone else the additional expenses and heartache. Our family would be in a much better position had we never allowed them to touch our RV!I added some photos of the original problem and the. The extended problem! And more keep showing up in the entire area they worked on!The last photos are the mobile rv making our RV safe for travels! What a difference from when we picked it up from them and from when the other repair actually put it back together securely.
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September 2023 by Kieran Welling
Had a power steering leak in my RV, they hopped right on it and had me out in a few hours, highly recommend
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September 2023 by Kaja SWIEB
Small place, friendly and knowledgeable. We didn't repair our RV here, but got great advice on how to proceed to fix our problem.
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August 2023 by Aaron Bell
Mark and his team are top notch. My family and I drove 5hrs with our camper in tow. We arrived at the campsite with no 12V electricity. I called Mark and he immediately made time to look at our problem. In the pouring rain, Mark and Scott diagnosed, fixed, and got us on theway so our family could still enjoy our vacation. Thank you so much Mark and staff!!!!!!!!!!Service: Electrical repair
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July 2023 by Ruth Lovelace
This business is truly defined by customer service. Traveling thru the area we experienced a problem with our rear slide. They stayed on the issue searching for the part needed to repair. They kept us updated as they searched. After finding it and having it shipped and installed we were back on the road.
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July 2023 by Greg Sanders
Just called them to come out to camp ground, for a basic inspection of a electrical breaker, they did not want to come out, they wanted me to bring in my 42foot motorhome, I explained that my girlfriend works from rv and we have dogs, they said NO... how are you going to be a "mobile" repair shop when you want everything brought to you? Very disappointed for something this basic...they didn't even try..
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July 2023 by Sherry Sweeney
I can’t say enough good things about this business! Our sprinter van broke down and we were very fortunate to have found this business. They not only got the parts and installed within 24 hours but they were the nicest family! They even gave us a ride to the local car rental place. Very knowledgeable and honest! Highly recommend
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January 2023 by Kelly Dice
WORST EXPERIENCE EVER!!! Do not take your RV to this shop! We should have known how this was going to play out when it took them 30 days to decide what needed to be replaced and provide the info to our insurance co after we were told it would take 3 days to get the itemized invoice to them . We were lied to on multiple occasions, told they were waiting on the manufacturer to get back to them, waiting for payment when it was sent to them the day after our ins received the information. During this 3 1/2 month nightmare, they have no security cameras to protect your RV, no fenced in lot or appropriate business insurance so when our catalytic converter was stolen off of our RV on their property they said it was our problem and forced us to file another claim paying another deductible. They didn’t even have the courtesy to call and tell us the sheriff dept called to let us know. They did not replace the existing appliances with the same quality appliances and over charged us for each item. The owner is a hot head and when we tried to discussed being charged two deductibles and the appliances that were put it the owner had the boy in the shop remove the microwave. Before we left. In short it took them 3 1/2 months to replace the ac unit and microwave and then took the microwave back. The job isn’t complete but we found the correct appliances on line in 15 min and will have them installed by a competent and courteous shop that doesn’t treat their customers like they don’t need them.
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December 2022 by Judith D.
Can't say enough about this family owned business. Kimberly was so helpful and calm on the phone, absolutely knew everything we had wrong and guided us to their shop. The tech worked with us for 3. 1/2 hours and got us back on the road ! If you are ever in need a a great repair job- this is the place to go. Very professional Thank you for all your help!! John and Judi Durham
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November 2022 by Tico
Not good for RV repair. I had a leak in my RV. Without even seeing RV they told me I needed my roof resealed. I asked why the price was so high they stated they had to remove all of the old lap sealant and put on new. The guy came out and did not remove the old lap sealant. When I asked he stated it was too “fresh” to get off. Roof sealant wasn’t the problem and The next rain storm I had a ton of water coming in. I called them to tell them and they had the guy come back. He then looked at the ac unit I had mentioned seemed to be the problem and noticed 2 bolts where loose and not sealing the unit. Tightened those 2 bolts which took 2 seconds and that seemed to Fix the problem. I mentioned how unfair it was to charge someone for a full roof reseal when the ACTUAL problem was a 5 min job but he didn’t respond to that. As long as my problem was properly addressed I was happy to not have roof damage despite the charging for work not needed, which was also not cheap. Well it STILL wasn’t addressed properly, as later I had a trained tech come out and they instantly new the AC unit was not bolted to spec and stated whoever did the roof reseal just put lap sealant on top of lap sealant which is not how you do a roof reseal. I called lake Gaston and stated I wanted to get my roof reseal done properly, and that the unit STILL was not addressed properly. I asked they refund me the money for the shabby work so I could have it done over and they mentioned several things from getting who installed the unit to fix it to it’s ok to pour lap sealant on top of old lap sealant. They refused to make right the wrong that they had done.
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November 2022 by Terry Springer
The stsff was very friendly. Extremely helpful. They knew right away what was wrong. They vould have fixed the trouble but because it was a Ford waranty job there hands were tied. They towed me to the Ford dealer without and trouble. The are highly recomrnded.
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October 2022 by tisha fred
It’s already a little hard traveling solo in areas of the unknown with my 37ft TT.. Pull in to NC yesterday everything was fine until it wasn’t.. my electric stop working.. Had several people look at it and no one could figure out what was wrong.. Was told to give Mark a call at Lake Gaston auto and rv repair.. I emotionally explained what happened and He skipped his lunch and headed right over to my site worked through a few options figured out what was wrong and fixed it.. He listened to what I had to say was just super nice all around. I thought my art was going to be a goner! I was so scared of being charged and arm and two legs but I was not!Thank you Mark and the ladies I spoke with for being so nice and understanding.! And showing some love to my pups that were trapped in the truck in the AC to stay cool!I can’t thank you enough for your patience and solving the issue!Service: Electrical repair
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May 2022 by Carol Rook
Mike & family at Lake Gaston Auto & RV provided excellent service & accommodating hospitality. We are grateful to have met & receive such exceptional service!
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December 2021 by H A
Thank you so much for taking care of us today. What great service! We were stranded with two little kids the day before Thanksgiving. Kimberly personally picked us up and brought us to the shop where everyone took good care of us. The team had us out on the road again by noon. Meeting Molly and Honey was an extra treat. THANK YOU for all you did for us today. Have a happy and safe Thanksgiving!
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November 2021 by Craig N.
We were staying at Lake Gaston Campground in our Winnebago and the check engine light came on. The camp host the campground recommend Lake Gaston Auto and RV Repair. When I called them on Monday, they had me bring my RV in and the code was read. They were able to get the part in by Thursday and had it installed on Friday and got us back on the road. They went the extra mile to get us going, were very professional and easy to work with.
