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August 2024 by eye osirus
Horrible, can't call and get past the recording when there is a question about a prescription.
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July 2024 by Autumn Hamilton
The pharmacists are rude and unhelpful. Now you can’t even talk to a person you have to leave a voicemail and wait up to an hour to get a call back it makes no sense to me I will be changing my family to another pharmacy they just keep making everything more and more difficult.
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June 2024 by Tinyassasin3
Was waiting here for my ride home, got stalked by an employee that looked like a grandma Karen. Icing on the cake was she called the cops on me when I had done literally nothing but browse. Walgreens across the street is better
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June 2024 by Margarita's adventures & mechanic's
Absolutely the worst pharmacy I’ve ever dealt with. Apparently keeping up with inventory is impossible for these ppl. This is the third month in a row I’ve had to wait a week almost for my wife’s prescription. Last month the had us come up there every 10 day’s because they never have enough inventory to fill the prescription. This is getting ridiculous!!!!!!
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May 2024 by Kaitlyn Driscoll
Definitely the worst pharmacy I've ever used. They had better staff about a year ago, but now everyone is rude. Nobody can ever find your prescription, my doctor has to call half a dozen times to remind them they already authorized it, & the employees are just plain arrogant. I work in the medical field. I'm not ignorant to how this works. And I played nice for a long time. This is going to a regional complaint from me at minimum.
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May 2024 by John Mark Carson Jr
I live in gastonia, and drive by 5 (at least)CVS’s to go to this one! They’re great!!! My mom does live in Lincolnton, so it gives me excuse to see her. She also loves and uses this pharmacy. I’ve gotta say, George, the pharmacist, was so kind to me, he even went out of his way to make sure he ordered me the right colored medication, I have an allergy. I felt catered to. I don’t expect that, I don’t even want it. However, it was so nice to know everyone there was on the same page, from the amazing techs, amazing pharmacist, who gave up part of his lunch to help me, someone he never met. I have nothing but mad respect for this CVS. It’s my new home pharmacy, hands down. This pharmacist is great, his staff is great. Give them a try! If you’re not sure about anything, including your medication being in stock, please call this great team a couple days in advance to check stock, or if they need to order it. You’d be surprised how much smoother things go when you just be patient, be kind, and treat others the way you would like in return. Love and peace! Hopes this helps ya!
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May 2024 by Natasha Woodard
Great customer service
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May 2024 by Belinda Ervin
Wonderful staff. Walked in and mood instantly changed. Greeted with a beautiful smile and awesome conversation. In this world this is much needed.
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April 2024 by joshua milburn
Switched to this pharmacy due to insurance provider changes. Literally every time I have tried to get something filled here they have been out. Waited all day today and when I finally drive to pharmacy to see what's up was only then informed that they were out of the medicine. Nobody bothered to call or anything so that I could get it switched to a different pharmacy so I could have my med tonight. These folks suck so do yourself and if you must use cvs go a town over.
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March 2024 by Day One Doze
Their minute clinic and Dr/ Nurse Lori Elmore were the greatest! I wasn't nervous, everything was explained, I felt very comfortable with visit and would definitely see her again. I'm just speaking on her behalf bc I did not use any other drs/ nurses but Lori. I usually have bad times with these types of visits but she went above and beyond! Thank you to her!
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February 2024 by Day One Doze-R
Their minute clinic and Dr/ Nurse Lori Elmore were the greatest! I wasn't nervous, everything was explained, I felt very comfortable with visit and would definitely see her again. I'm just speaking on her behalf bc I did not use any other drs/ nurses but Lori. I usually have bad times with these types of visits but she went above and beyond! Thank you to her!
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February 2024 by Toby Lewis
Date: [February 2nd, 2024]As a regular patron of CVS, a service-oriented pharmacy that prides itself on convenience and efficiency, I find it immensely disheartening to express my profound dissatisfaction with their prescription service, which has consistently fallen short of basic expectations. My trust, once steadfast in their ability to process prescriptions in a timely manner, has been met with repeated failures, culminating in an experience that compels me to voice my grievance.On four separate occasions, the promise of convenience has been overshadowed by inconvenience. Each time I called in my prescription, the expectation was clear: CVS would process the order and notify me when it was ready for collection. This basic service—a cornerstone of their customer care—has been egregiously unmet.Most notably, on January 26th, after taking the due diligence to call in my prescription, I was met with silence. No text, no call, no indication of readiness—nothing but an unsettling quietude that forced me to question whether my health matters to this establishment. It was an omission that not only inconvenienced me but also reflected a disregard for my wellbeing.Fast forward to today, my patience already worn thin, I once again called at 5 p.m., assured that my prescription would be ready within the hour. Trusting their word, I granted them an additional hour of grace. Yet, upon my arrival at 7 p.m., I was confronted with the unacceptable reality that my prescription still lay dormant, unprocessed, and forgotten.Herein lies the heart of the issue: promises broken, times wasted, and a customer's health needs treated as an afterthought. For an additional and unmerited 30 minutes, I was shackled to their waiting area, a period during which reflection and frustration became synonymous.This pattern of inefficiency leads to the inevitable questioning of the internal processes that CVS employs. What systemic failures contribute to these lapses in service? Is there an oversight in communication, a mismanagement in staffing, or a deeper-rooted issue within their prescription handling protocol? Whatever the reason, it stands as unacceptable.In a sector where precision and timely care are paramount, CVS has demonstrated an inconsistent and unreliable service that corrodes the trust of its customer base. My experiences are not merely isolated incidents but symptomatic of a larger, pervasive problem that warrants immediate and lasting corrective action.The tenor of this review is fuelled by more than mere frustration; it is a clarion call for CVS to introspect, reassess, and uphold the standards of service they advertise. Patients entrust their health to their pharmacy, a responsibility that should be revered, not recurrently mishandled.I urge CVS to address these shortcomings with the seriousness they command. Until then, my confidence in their services remains broken, akin to the repeated promises that have heralded nothing but disappointment.Sincerely,[A Disenchanted Customer]
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February 2024 by Marchelle Fleming Leonhardt Alexander
Pharmacy closed @4pm. No options to talk to anyone. What has caused this incompetence? Not first time cannot reach anyone there but first experience of immediate call response that Pharmacy is closed even though order to be filled after 5pm. Do not understand
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February 2024 by Lisa Marie W
I've used CVS Pharmacy for years, but recently it has been the absolute worst experience. I had gone to ER because I was sick and had breathing difficulties. They sent several prescriptions in to CVS for me to help keep my airways clear. 2 days later, my prescriptions are still not ready.
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January 2024 by Mitzi MacBain-McPike
This review is about the pharmacy. I have been getting my prescriptions there for 6 years. Today, like many times before, I told her my last name and date of birth. My last name is hyphenated. Who knew that could cause such confusion. She couldn’t find any record of me, either by name or DOB. In fact she said “there’s nothing in here” like no big deal with a big smile on her face. It was beyond aggravating. I said I’m done. I really snapped. Dealing with this on a regular basis is beyond ridiculous. They transferred my prescription to Walgreens. Done with CVS. 12/29 I picked up my prescription from Walgreens (no issues finding me, go figure). I also learned that CVS sends pharmacy customers to Walgreens on a regular basis. Turns out I am not the only one fed up with the terrible customer service.
