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June 2024 by Deborah Widding
We went in on a Sunday afternoon and were greeted really kindly by the associate, thank you to that person. We went in asking if a customer engagement ring could be made. We knew roughly what we wanted and stated that we were simply wanting to know if they could do it. The “manager” came out to assist us and asked us to bring back the weight, which we were fine with doing. After another brief discussion we were told the jewelry industry “shuts down” for two weeks which we understood. It seemed as if our request was mistaken as wanting a quote right away. Knowing how much we may be spending on this custom diamond and their design work, the “hurried” come back in two weeks attitude was concerning. This ring is a symbol of a life we are wanting to start and this unadvertised closure seemed to be more important than the product we wanted them to create.
This place might be great for your off the shelf purchases but we are concerned about their custom work.
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June 2024 by Marlene Young
Great jewelry and very friendly help.
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February 2024 by Phil Reid
I would give zero stars but that isn't an option. Attached you will see a white gold necklace with three diamonds I purchased about 14 months ago from Hayes Jewelers Inc for $675.00 ($722.25 after tax) The necklace isn't being worn and therefore I went back to the store to consider selling it back or trading for maybe a watch or something. Are y'all ready for this? They offered me $60 bucks...less than a tank of gas in my vehicle. They offered me scrap price for the weight of gold only. They told me to sell it to someone else...well, I guess I should also buy from someone else and therefore so should anyone else reading this.
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February 2024 by Marion Snider
Very nice employees and will work with any budget.
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January 2024 by Jill Stansberry
Super friendly, great selection.
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October 2023 by Roger Cole
Took my wife there so she could get something for our 50th anniversary, have bought several things there before and always satisfied, highly recommend
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August 2023 by Montana Hudgens
Absolutely the best jeweler! Thank you for helping me find my Fiancées engagement ring! Zach was able to assist me and was able to make this stressful process into an easy and enjoyable experience! Thank you Hayes Jewelers and I look forward to doing more business with you in the future!
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August 2023 by Jackson Gammons
This is the best jewelry store experience I have ever had. The owner, Zack, went out of his way to show us options, as well as accommodate our needs, and make us feel welcomed. The service at this store is world-class and we will definitely be back. If you have jewelry needs, Zack will take care of you!
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June 2023 by Beatrice Hamilton
The staff has been super sweet. Very patient with us as we look for the perfect ring.
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June 2023 by Dakota Reeves
Was offered $126 for $454 worth of gold. I know their is refinery cost and profit to be made but to try and scam me out of $328 is insane. I sold a 18k ring twice the size of one I Just took 5 year ago and was given $385 for it. Also took a watch there years ago to have a link taken out. Received the watch with deep scratches all over the crystal face. Never again. Con artist and absolutely poor craftsmanship.
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May 2023 by Steve Keller
While I’m fresh to this endeavor, a first impression is often all you need.A simple nod of acknowledgement from any of the employees that passed us by, would have sufficed. After 7-10 minutes of patiently browsing, unable to establish any eye contact, we decided that our business was best suited elsewhere.
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March 2023 by Mike F
First time going here, I wanted to get two rings appraised and checked. Was done fast and honest, very professional. Would recommend this store anytime. Thank you!
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February 2023 by Beatrice Greenwell
The staff has been super sweet. Very patient with us as we look for the perfect ring.
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January 2023 by Jessica Cavender
Went to have 2 rings resized, and the elderly lady,(idk her name) told me Zach was on a conference call and she would have to help me. I told her what size I needed the rings, and explained that I have carpal tunnel and arthritis in my hands, lots of inflammation and swelling, especially in the mornings, and I couldn't get them over my knuckles. I showed her, in the middle of the day, I could not get them over my knuckles, and she continuously said they would be too big. Then rolled her eyes and took my information. I only go to Hayes when the jewelry needing repairs or resizing was bought there. And this is part of the reason why. When I got my rings back, they both fit perfectly!! Good thing I didn't listen to her
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January 2023 by Katie Walters
I recently brought my engagement ring here to be resized and I have no words other than WOW! I had it resized from a size 7 to a 9.5 for roughly $70 after tax which is a steal considering the work they have to do to resize. (Cheapest around the area). The customer service was amazing, and it shined like never before. I highly recommend this company. Thank you for making my engagement ring perfect for me.
