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June 2023 by Nancy S. Demaray
Poor service. If you need help they are unenthusiastic. If you are buying a new phone you might get some actual customer service. Their plans are also higher than any provider in our area.
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May 2023 by Justin Vannoy
Want to check out some cellphones? Well don't go here because they don't have phones on display. The big guy working on 5/14/23 at 4:43pm also doesn't want to be bothered. He could barely get his voice over a whisper to greet me and then when I told him I wanted to look at phones he said "we don't have any on display". So I just walked out and let him continue watching whatever he was on his screen.
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February 2023 by Mia Avila
I Went in Saturday honestly had the worst customer service experience, was really trying to be patient, bc I have worked in Customer service but the guy never let us know that there was a charge for transforming information and on top of that he wanted us to do the transfers at home, and still charge us. He would just be daydreaming, falling asleep, etc .So I came to the one in Boone and briar did such a amazing job she helped us with our exchange in really satisfied with her customer service.
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November 2022 by Antonya Looper
Went for switch device on a prepaid service, but ended up with suspended service for 4 days.. finally went back to store and sat for 20min and left with no service, but did leave with a # that didn't work. So went online and talk to someone online and figured out what happen and why my service was suspended. It was bc the phone I was trying to switch to was a contract phone and not paid off the acct, so it froze my sim card. Eventually I got a new card and got my phone back on. The two employees that were supposed to help me did not. Don't remember there names.
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November 2022 by Jessie Webb
The guy that helped me was ver yt nice and courteous and professional
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April 2022 by Mr. Crump
Great people and very kind! Ended up getting a new phone today and the gentlemen who helped me do it was absolutely fantastic!!! The process was easy but a little time consuming. But as to be expected when transferring data from one device to another. The whole time he was super friendly and kept a conversation going while we were waiting for everything to finish up. 10/10 would recommend to everyone. Thanks again Teddy!!
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April 2022 by Terry Hunt
One of the most professional experience that I have ever had in getting cell phone service. Teddy is very knowledgeable and friendly.We need more people like Teddy who will go the extra mile to make should that you are Satisfied .
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January 2022 by David Sachs
I walked into Verizon wireless. Bailey asked if she could help me. I told her I was using another carrier for my service (Visible) and I wanted to switch to Verizon. Bailey was so very helpful. She asked me what kind of service I wanted I told her 5 gigabytes and I was bringing my own phone and wanted to keep my number. She was incredibly helpful. She spent over an hour trying to get my service switched from my old carrier to Verizon. Bailey is a amazing representative for Verizon. In the future if I have any problems. I will make it a point to go in and have her help me. Thank you Bailey you made my Day
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January 2022 by Gary Whisnant
I've been with Verizon since the beginning and have 4 phones on my account. But after the other day I may switch next time around. A simple problem is why I stopped by and the lady acted as if I bothered her with a question. So I went on line and fixed the problem myself. If you pay $$$ for a phone you should expect better customer service.
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January 2021 by Curt Hiller
Teddy was super responsive to evaluate our needs and advise us properly. He is knowledgeable of product lines, accessories and data plans so that we are comfortable with our purchases. Teddy is a most trustworthy manager and customer service representative.
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January 2021 by Lynn Webb
We are super pleased with the phenomenal service at Russell Cellular! Everyone there is very knowledgeable, exceptionally competent, very friendly and helpful. Joey recently helped us in the purchase of phones, and we were yet again so glad we have chosen Russell Cellular as our Verizon store. Highly recommended!
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January 2021 by Marvin Day
During this pandemic, I needed a new IPhone. The closest place was Boone, NC. However, they were out of stock. Finally, I got in touch with the Lenoir store. I purchased an iPhone 11, and some accessories. They were very knowledgeable about the product, and had me fixed up and on my way in 30 minutes or so. I recommend them to all my friends, and hope you will do the same.??
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January 2021 by Angela Brockington
I only needed a glass protector, they didnt act like it was a bother. He helped me, put it back on my phone. He was friendly, very helpful. Everytime I have needed help, no matter who helps me, they are always so friendly.
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October 2019 by Telly Dean
It sucked packedoutthedoors
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October 2019 by Jean Gonzalez
Great staff
