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March 2024 by Derick Williams
Quality service and top notch employees!
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March 2024 by Kayla Smith
Customer service sucks. They never are willing to explain bill changes but very quick to tell you to find another carrier. Honestly was planning to switch carriers today but hickory location made it right!!! Don’t waste your time here. They lie about phone prices and deals. Will not be going back.
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November 2023 by kelley chapman
I have been a Verizon customer for many years and have not been happy. I went into AT&T looking for a different server. Your sales representative was awesome. Sold me right away. He was kind, courteous and very knowledgeable and when he didn’t know he told us his manager would be back from lunch soon and he would have an answer. It doesn’t cost a dime to be kind and when you deal with the public which can be harsh at times you still need to kind and courteous. He was so nice and so willing to help us switch. He is exactly who you need in that store and I hope you appreciate the great work he does. Even my daughter was impressed.
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November 2023 by Double R
For the last 6 months this store has been terrible with customer service. The last 4 times I’ve enter this store location it’s sad to say that the customer has to wait 15 minutes for service. Today I’ve sat in the store location to pay my bill which it’s one customer in store as we speak and I still could not get any help due to worker wanting to wait on another customer file insurance claim. It’s only one rep working but the rep is very slow with assistance. Once again this is a repeat of bad customer service for my last 4 visit to this store location
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November 2023 by Kelly Van Osdol
Went in for an upgrade, and after an hour and a half of the worker trying to get me on a new phone what he told me that it was my voicemail messing everything up and that I could not get one today because it wasn’t working for me
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October 2023 by Carlos Gibbs (Mr. Gibbs)
I just haven’t had a good service since I got my service
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August 2023 by Ashley Phillips
Lindsey is absolutely amazing!So informative, so knowledgeable, helpful and sweet! Definitely recommend! Especially with this sweet woman!!!!!
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July 2023 by Sandra Miller
Our first experience was very positive. Donovan was very knowledgeable and helpful. He was extremely knowledge about their plans and products offering viable suggestions. We will return if needed.
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May 2023 by Nancy Lingerfelt
Donovan at the AT&T in Lenoir was tremendous great help! Definitely would recommend!
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April 2023 by Lora Austin
Donovan R was amazing. He convinced us to leave the “V” competitor and switch to AT&T. Not only did he explain everything to us twice, he also took time to transfer all of our phones with patience and understanding!!! (Daughter’s phone had major hiccups in the transfer process, and he worked with us for almost 3 hours.) I highly recommend this store. Everyone was super friendly and helpful, and Donovan R. was the best!!
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December 2022 by cinders kilgore
These guys rock!Lionell, Austin, Alan … all three of this team are patient, knowledgeable, and ever-presence to help and educate the computer-challenged. Basically, they’re old folk-friendly. And in return, they are much appreciated. I just got updated from an iPhone 7 to a iPhone 14 Pro…. and with the support of ATT&T Lenoir…. I am 21st century. Thanks, guys!
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December 2022 by Justin Roy
Lindsey, Lonnell, Austin where fantastic they answered all my questions and sold me on AT&T. Being a Verizon member for 12 years I’m glad I made the change.
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November 2022 by Maddi Miller
Austin was fantastic and made switching from Verizon to ATT a breeze. He even spoke with Verizon's customer service for me despite a very busy store and never made me feel anything less than his priority. I definitely made the right call choosing the Lenoir ATT location!
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October 2022 by John Frasse
Associate did not know how to handle an exchange on a warranty issue from a charger that was defective. Told me to come back when mgr was on duty. Went back two days later at 7pm and same associate was the only one there. She didn’t even know how to handle s return. Next time I’ll call before attempting to go to the store.
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October 2022 by Jerry McCaleb
On September 7,2020, my wife and I visited the AT&T Store in Lenior. We purchased 2 Samsung Galaxy S20 5G phones. Our plan was upgraded to 4 lines with 2 phantom numbers numbers without our knowledge . I have since canceled the phantom numbers...
