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February 2024 by Bonnie M.
Outstanding customer service with a friendly staff. Thank you Jay for fixing my phone. Before I walked into the store I had wasted 2 hrs on the phone with tech support. Jay was knowledgeable, friendly and SO very helpful.
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December 2023 by ADRIANA MOTTOLA
Kristina was able to help me switch from Att with ease. I cut my phone bill in half and got an extra phone. Been about a month and honestly idk why I waited to switch. The whole team working is very knowledgeable and answered all the questions I had.
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December 2023 by Nore Anderson
I had phone issues over the holidayes cave home to North Carolina and we took a local store when I say your service was beyond professional. They answered the questions and greeted me as I walked into the store without a customer's. Thank you T-Mobile for the service you provide.
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November 2023 by Reyna Kosla
You want EXCEPTUONAL SERVICE? Ask for Christopher!I went to the Leland store a month ago about a screen saver issue with my Samsung Flip4. The customer service I received was below average = lazy. He appeared not to want to be bothered and said the only solution was to send back to the factory. He didn't even try to sell me a phone when I inquired about an upgrade. B4 going back to my Wilmington store, I tried one more time in Leland. Immediately greeted by Christopher who said, I have the solution for you! Liquid screen. In fact, he was able to fix both my husband and my phones while multi-tasking with a factory reset with another customer. Amazing , professional and personable. Christopher is the Bomb!
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October 2023 by Kathryn Hatfield
My amazing journey with T-Mobile began with a phone call to Jeremy.I arrived at the store and was met by three smiling faces… At least I think Valerie was smiling but she was wearing a mask (Hooray!)The team welcomed me to T-Mobile and Jeremy, Jay, and Valerie, all teamed up to help me switch from Spectrum to T-Mobile.They were efficient, fun, and easy to work with.T-Mobile is lucky to have this awesome Waterford Village team!I rarely write reviews, but had such a wonderful experience, I felt compelled to let people know what a wonderful place this is.
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October 2023 by Caty Trouton
Jeremey and Jay are hands down the best associates we have dealt with during the last several years we have been with T-mobile. We’ve been to several locations in the area and those two are by far the most knowledgeable, kind and helpful! Highly recommended.
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October 2023 by Karen Cabrera
Great staff!! Definitely 5 STAR’n
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August 2023 by Jean Anne Studer
I always hate going into the phone store. I was having issues with my phone and it was such a pleasure dealing with Jay. He was very helpful and never gave up. Jeremy was awesome as well. I was made to feel important and not rushed. I would highly recommend, the T-Mobile store at Leland !!!!
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July 2023 by Dr. Kavita Kostek
Exceptional Customer Service Experience with Kristina at T-Mobile!I recently had the pleasure of interacting with Kristina from T-Mobile's customer service team in Leland-Waterford next to the Pilates Studio, and I cannot emphasize enough how impressed I am with the outstanding level of service she provided. Her professionalism, knowledge, and genuine care for customer satisfaction truly set her apart.Kristina greeted us with a warm and friendly tone. She patiently listened to our concerns and took the time to understand the issue we were facing fully. Her ability to empathize with my situation immediately put me at ease.What impressed me the most was Kristina's extensive knowledge about T-Mobile's products and services. She was well-versed in all aspects of the company's offerings and effortlessly answered all of my questions, leaving no room for confusion. Her expertise and attention to detail demonstrated a deep understanding of T-Mobile's operations, which instilled a great deal of confidence in me as a customer.Not only did Kristina possess exceptional product knowledge, but she also went above and beyond to find a tailored solution that best suited my needs. She explored various options, taking into account my preferences and budget, and presented me with several viable alternatives. Her commitment to finding the right solution for me was truly remarkable and made me feel like a valued customer.Throughout our conversation, Kristina maintained excellent communication, ensuring I was updated on the progress of my request and providing timely follow-ups. She displayed exceptional problem-solving skills, swiftly resolving any issues that arose during our interaction. Her efficiency and dedication to resolving my problem in a timely manner were truly commendable.What stood out to me the most was Kristina's genuine care for my overall satisfaction. She took the time to ensure that all our concerns were addressed and that I was satisfied with the outcome. Her friendly demeanor and willingness to go the extra mile left a lasting impression on me and reinforced my confidence in T-Mobile as a customer-centric company.Kristina's exemplary customer service skills, extensive knowledge, and sincere dedication to ensuring customer satisfaction have left me thoroughly impressed. Her professionalism, friendliness, and proactive approach set the gold standard for customer service. T-Mobile is fortunate to have such an exceptional representative as Kristina, and I highly recommend her to anyone in need of reliable and outstanding customer support.Thank you, Kristina, for going above and beyond to make my experience with T-Mobile a truly exceptional one!I would also like to take a moment to express my appreciation for Jay, another remarkable individual from T-Mobile's customer service team. Jay's extensive knowledge and kind demeanor made my interaction with T-Mobile even more exceptional.
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July 2023 by Will Pryor
ASK FOR LAURIN. THE WHOLE STAFF IS GREAT
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July 2023 by Kristina Rayome
Great new look!
