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April 2024 by Rocio Vargas
Terrible service. If you are Hispanic, don't even come to this bank.???
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April 2023 by Sam Solomon
I would also agree with everyone else. Horrible customer service. I also own a local business and thank God I did not have that account through them. There is a reason every other month there are new people working here. I have had multiple problems with this bank. Should have closed my account a long time ago. First Bank is great, give them a try.
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December 2022 by James Myers
Small. Business owner in Leland and would tell anyone to avoid this bank/branch. The branch at Brunswick Forest is staffed with very rude tellers that seem to be incapable of providing quality customer service. Not sure who is managing this location but based on my most recent experiences - we will be looking for a new banking partner.
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December 2022 by Sharon Price
It’s really sad that this location never answers their phone; it always goes to voicemail and usually they do not call you back.I’m very disappointed with Truist.
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December 2022 by James Meehan
I wanted to make a deposit into my account yesterday. I was in the drive-through because this was not anything more than a routine transaction. The teller, behind the glass, held my check up and demanded to know why I had a check from a corporation. She refused to honor my deposit unless I told her why I had the check. I believe this is unethical and possibly illegal.
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October 2022 by Quentin Lovette
Gina gave us the best service of just about any business I've ever experienced. The computer and printer at the bank was being ridiculous and it took an hour to get our new account setup, but she stayed about half an hour after closing with us to get it done, trying everything to help us. Everything still didn't work by then and we still needed to sign a document, and she literally drove to our house after 8 PM after she finally got the printer to print the document so we could sign. She was extremely professional and went above and beyond. I told her to not trouble herself but she insisted on doing this for us. The bank came to me instead of making me come to them. Thank you, Gina.
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September 2022 by Mr. Lovette
Gina gave us the best service of just about any business I've ever experienced. The computer and printer at the bank was being ridiculous and it took an hour to get our new account setup, but she stayed about half an hour after closing with us to get it done, trying everything to help us. Everything still didn't work by then and we still needed to sign a document, and she literally drove to our house after 8 PM after she finally got the printer to print the document so we could sign. She was extremely professional and went above and beyond. I told her to not trouble herself but she insisted on doing this for us. The bank came to me instead of making me come to them. Thank you, Gina.
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April 2022 by Karen Wrenn
Thank you to Edna Gupta! She goes above and beyond for her clients! I am one of the lucky recipients of her skills and banking knowledge! I appreciate this bank being so close to my home and very helpful and friendly staff!
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October 2021 by Dupee's fashion consultant
Nichole Mckeon Is a manager at the Brunswick Forest Leland NC branch. I came to her with an issue I've been trying to sort out for nearly 3 years. She went above and beyond for me and put in a lot of time and work to resolve it. She completely fixed the problem for me, which like I said had been ongoing for a couple of years. It wasn't simple either and other people had failed in the past, myself included
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July 2021 by Alex Hollinsworth
Nichole Mckeon Is a manager at the Brunswick Forest Leland NC branch. I came to her with an issue I've been trying to sort out for nearly 3 years. She went above and beyond for me and put in a lot of time and work to resolve it. She completely fixed the problem for me, which like I said had been ongoing for a couple of years. It wasn't simple either and other people had failed in the past, myself included
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July 2021 by David Sessoms
I am very happy with this branch, especially Jamie Williams, she is DYNAMIC! My parents referred this branch to me, Jamie is their Relationship Banker and she helped me with my account. If I ever have a question; either voicemail or email, she answers within the hour, most of the times minutes. I am so thankful for her and this branch, everyone there has been super friendly. Thank you BB&T and Jamie!!!
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June 2020 by Matt W1233456789
I opened a regular checking account here a little over a year ago after moving to Leland/BF sinceneither of my two banks (Capitol One and a fairly large Credit Union) have branches in the Wilmington area.Pro's - Convenient Location (for me anyway).- Manger and counter person were nice and efficient when I opened my account at the Leland/Villages about a year ago. (Not sure if they are still there).Con's - They do not provide notary service for legal documents is what I was told (but there isn't much else that's needs a notary, so basically no notary). That is what I told when I opened my account, I think they said they used to notarize documents but don't anymore. I don't know if this is common to all BB&T (now Truist) branches or just this one.- Images of checks I write are not available on the website (only says check# and amount). This shocked me (and let me to write this review), as I recently needed to see a check from a year ago to get the name of the company I wrote the check to. All I could dee for the few checks I had written here was the check# and the amount. Both my other ban and CU provide hotlinks to see images of both sides of checks I write after they are cashed. - Minimum required average monthly balance is fairly high to avoid fees ($1500 for most, $1000 for seniors). This can be avoided by making this by making BB&T "more or less" your primary bank by having some number of monthly recurring deposits and/or deposits (e.g. pay check deposit, SS deposit, investment disbursements....bill payments, ). I can remember the specifics on what is required to avoid fees without keeping a significant amount of $$'s in.Unknowns:- How the creation of Truist will change things (better? worse? the same?)- Other services (Loans, Investment services, insurance...) I just took a very quick look and it seemed like my current bank, CU, and brokerage firms were better.Summary: Not on my my critical list, but I plan to close-out my account before year end. I can cash the three or four paper checks I get each year with phone app at either CapOne or my FCU. For a no fee convenient ATM machine for cash, I'll have to figure that out. Maybe a "less convenient" CapOne kiosk, or open a CU account at somewhere around here.
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February 2020 by Xtreme Light Workx
As a business owner I'd expect the same level of service at every branch. This branch is by far the worst I've ever dealt with.
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January 2020 by Alexia Zelaya
Worst bank ever. Felicia needs to go!!! Very rude, unprofessional and nasty! Poor I knowledgeable staff!!! Do not waste your time go to a real bank. I miss Chase!
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November 2019 by lindzey varnam
Very slow service
