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October 2023 by DJ Wright
I've been in here 4 times over the last month trying to add a savings account onto my checking, every time it's the same thing. "No one is here to do that at the moment you can come back later," yet there are clearly people there just sitting around chit chatting doing absolutely nothing. I'd expect behavior like this at McDonald's but not at my bank. Finally got frustrated and asked if they could just do it and the woman, instead of offering customer service when asked for it, told me to do it myself in the app. Really just God awful management and employees in general. Won't be back.
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July 2023 by Oleh Horbenko
They couldn't help with a simple question to install wells fargo app.
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May 2023 by Susan Metzger
Our personal banker, Courtney Cook was absolutely amazing. She was friendly, courteous, and most of all knowledgeable. I would highly recommend Wells Fargo to family and friends, after having such a great experience with Courtney.
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August 2022 by Sydney Shae
Love this bank! The tellers are super nice and the bankers are always able to help and so knowledgeable
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July 2022 by Khristen Sellers
Opening up a business account was a tremendous hassle! I came in with LLC docs, Annual Report Updates, and proof of insurance! They turned in everything accept my proof of insurance to their document verification department! Then called and said everything I turned in wouldn’t stand to opening my account! However they had not even turned in the proof of insurance I gave them! The overall Wellsfargo document policy does not coincide with policies of the NC Secretary of State!
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July 2021 by Cynthia Faulk
Slow..Not well staffed only 2 tellers
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January 2021 by Debra Wright
I am a long term customer of Wells Fargo. I called to make an appointment with a notary and was told that they do not have this service at this time. Apparently, their current notary is moving to another branch and the Laurinburg branch is ill prepared as they do not have another notary in place. This is not a difficult service to fill. During this unique time in our history, people need to be able to rely on their community banks. Not only am I disappointed in the service and their lack of preparedness, but, I now have to seek out another business and pay for what is customarily a free service to active customers. The amount of money is insignificant, the point is that this is a benefit of being a good customer. WF is one of the largest banks in this country yet can't provide what is a typical service in the banking industry. Of course, this would not cause me to move my accounts, but, I am truly disappointed.-DW
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November 2020 by Melvin McLaurin
My place of banking. Have been with them since it came to town. No problems with the service so far..
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July 2018 by Brandon Ward
I bank with Wells Fargo for a few reasons. I like their ATMs. Best I've ever used. Their online features are really nice. Other than those two things I really don't like this bank. I've been denied several times for credit cards, auto loans, student loans, business credit ( even though 10-20k runs through my account a month.) When I bought my car 5 years ago I first went to Wells Fargo and they told me they would finance me and then didn't. So I went through BB&T no problems with low interest. Later at the Bank they couldn't believe I was denied and wanted me to try to refinance through them, only 2 months after they denied me and I had to go to another bank for the loan. I've had two WF employees nudge me to apply for a business line of credit and a business secured credit card. Denied for both. I opted to transfer 1,000 to a secured credit card. Worst part is they promise to call you the next day and don't even have the decency to do so. If another bank had the same level of ATM and online features I probably wouldn't bank with Wells Fargo at all. I actually switched a few years ago but couldn't close my WF account because the PNC ATM machine is a joke.
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June 2018 by Kendall Gibson
I love this branch! Plus, I never have a problem with customer service, on the phone at any time, 24/7. They're amazing.
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June 2018 by Emerald
Fast service
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November 2017 by Michael Oliver
They will no longer look up someone's account by name and address so you can make a deposit!!!??? Ludicrous!!!! You HAVE to have the account number!!?? Wow!!!!
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September 2017 by Roderick Newton
Each time that I enter The Facility, I'm always greeted with Welcome to Wells Fargo. I'm immediately asked what can I be helped with! I definitely do appreciate the hospitality at the Laurinburg location. Any financial concerns have always been addressed with knowledge, care and professionalism! I look forward to my next visit.
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July 2017 by Robert Decker
Not even from here, don't know anyone and this branch was the second best I've ever been to. Was very respected and accommodated and my issue was resolved promptly. Y'all must be some rude people in the community, I've been banking with Wells for over 10 yrs and if you read your contract, it states that there are fees such as $10 taken for lack of direct deposit
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July 2017 by Ebonie Crews
Worse bank in laurinburg your money is 9/10 likely to get stuck in the ATM and you have to wait at least 10 business days just to get your money because the bank don't service the ATMs