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June 2024 by kmcand2
Uggggg I just got off the phone with a customer service representative and I explained to her that I didn't get my new debit card , in our conversation I also asked her to give me a few to look through my mail again to make sure but instead of giving me a few mins she canceled my new card without saying she was doing so and I found it, uggggg now I have to wait for another card and my whole account number is changing,now I hate I called
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April 2024 by Liz
Jose is extremely rude
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April 2024 by Deneen BARRIER
Poor customer service by A.M. Was informed I could not get at copy of a check made on the copier in the branch lobby. Company policy. I told her I guess I could deposit it elsewhere and she walked away, unconcerned. I’ve been with WF since 1987. Where is the customer service from back in the day? Check yourself, WF. There are too many other financial institutions out there to choose from. I would not have this experience at SECU.
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February 2024 by Christopher LaCourciere
I have been depositing my paychecks here since I opened my account and today found out my account settings have been arbitrarily changed without having been notified. I can’t access the paycheck I just deposited. I’m beyond angry. Wells Fargo is an awful corporation that takes advantage of lower income folks. I’m just done with them. I’m going to Truist.
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February 2024 by Matthew Nichols
The teller was friendly, however I was turned away when I attempted to deposit a check which had my wife's married name, however she had not legally changed her name yet. I have done this before on numerous occasions with Wells Fargo, but they would not allow it at this location.
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December 2023 by Pedro Avilez Rodríguez
Tristen the business account rep banker is was very arrogant. He looks at us under shoulder just because my dad couldn’t speak English. Showing not willing to help to create a business account. Blaming at coworkers for lack of information provided. Don’t go to this branch to create a business account.
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November 2023 by Heather Merritt
Marcus the Branch manager is awesome. Helped get my son set up with his first bank account and very helpful with even setting up online app on his phone. Marcus we need more people like you. Thank you!!!
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November 2023 by elisabeth lopez
horrible experience as a daughter of a hispanic immigrant. My dad went and asked for a person who could speak to help us who could speak spanish and was told he needed to wait for a man named “jose”, who worked there. Then a lady came and asked if she could help as she spoke little to no spanish but he said no as last time he had went she tried helping him but they couldn’t really understand each other so he told her he would wait for “jose”. So when “jose” was done he came and began helping my dad, he then started asking why my dad didn’t get the help the lady was asking and wouldn’t stop asking, so my dad kept repeating that last time he couldn’t understand the lady. Jose then rudely and offensively told my dad “to learn english and make an effort in this country”. my dad was in shock as he had said something so offensive. My dad has now made a report but i need to put this as people need to know that people here are racist and ignorant.
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November 2023 by elisabeth martinez
horrible experience as a daughter of a hispanic immigrant. My dad went and asked for a person who could speak to help us who could speak spanish and was told he needed to wait for a man named “jose”, who worked there. Then a lady came and asked if she could help as she spoke little to no spanish but he said no as last time he had went she tried helping him but they couldn’t really understand each other so he told her he would wait for “jose”. So when “jose” was done he came and began helping my dad, he then started asking why my dad didn’t get the help the lady was asking and wouldn’t stop asking, so my dad kept repeating that last time he couldn’t understand the lady. Jose then rudely and offensively told my dad “to learn english and make an effort in this country”. my dad was in shock as he had said something so offensive. My dad has now made a report but i need to put this as people need to know that people here are racist and ignorant.
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October 2023 by Wes Dunbar
Clean, I have experienced friendly staff (business account), my only complaint is the waits. There have been no more than two tellers at a time. Their app makes up for it and cuts down on the bank runs.
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September 2023 by Layton Curd
The most rudest tellers ever! Act like you are putting them out of you ask them to do their job. Deposit my checks, give me cash back occasionally. How hard is that? Every time I come in here it is the same. Not just once.
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August 2023 by Suzanne Burton
Drive thru...easy in and out.
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July 2023 by Shelia Brewer
They are good with theft, scams beware. I am very pleased with how they watch my account.
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December 2022 by Daniel Amselem
Terrible bank. Went in to close out my deceased brothers account. I had all the paper work they needed, literally sat there waiting for 45 minutes waiting for someone to assist only to be told that “it was Friday and that would take too long….” Uh what?? It’s 130 PM! You don’t close until 5!! I was literally the next person in line. I’m going to close out not just my brother’s account but mine as well. Going to first citizens, they’re way more helpful.
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August 2022 by D Amz
Terrible bank. Went in to close out my deceased brothers account. I had all the paper work they needed, literally sat there waiting for 45 minutes waiting for someone to assist only to be told that “it was Friday and that would take too long….” Uh what?? It’s 130 PM! You don’t close until 5!! I was literally the next person in line. I’m going to close out not just my brother’s account but mine as well. Going to first citizens, they’re way more helpful.
