Verizon in Knightdale offers a positive experience for customers seeking mobile and internet services. The store provides options for in-store appointments, online orders with free 2-day shipping, and same-day delivery where available. Customers praise the staff for their helpfulness and dedication. Felica is noted for her quick and effective answers, making the sign-up process easy. Tabitha, the manager, is often described as sweet and dedicated, ensuring smooth transactions like phone trade-ins and plan adjustments. Customers appreciate her ability to match online offers and provide discounts, such as military benefits. Pete and Kyle are recognized as a knowledgeable duo, giving honest information about pricing and availability. Jazz is commended for her friendly service and quick problem-solving skills. Overall, the store staff is considered efficient, knowledgeable, and committed to customer satisfaction, making Verizon a reliable choice for mobile services in the area.
Pete helped me and he was fantastic! The store was extremely busy and he was patient and helpful. There were so many associates that were asking him for help with their customers and he was not only knowledgeable, he was also kind! He needs a raise 190%
June 2025
Felica will get you right all the time ! She knows how to answer the questions quickly and effectively! Thanks for signing my family members up with Verizion! You made it so easy!
June 2025
Tabitha is the absolute best! She’s so sweet and dedicated to every customer that comes into the store! She made the process super smooth for me to come in today and trade in my phone for a new one! 10/10 experience honestly!! That girl deserves a RAISEEE!
