-
February 2024 by Amy Fidelino
This is my T-Mobile store. I enjoyed checking out new phone options with Ethan, Mike, Brian and Omar today. Thank you so much.
-
January 2024 by Rocky Garcia
T-mobile always has the Best Customer Service.
-
December 2023 by Doug Eubanks
Visited the T-Mobile store in Knightdale, NC for a phone repair and was met with poor service. The employee, Micheal, tried to push a full-price new phone instead of fixing my device that was under warranty and insured. His lack of empathy and customer care was stark and unprofessional. Left considering a switch of carriers due to this negative experience.
-
October 2023 by Priscilla Jackson
Wait times are toooo long ... especially when you're NOT ? even greeted up on entering ????? ...... go elsewhere if you can??
-
September 2023 by Holly Adams
After 16 years of being a loyal customer of Verizon yesterday was the day I decided I was officially done with the horrible customer service & over priced service! I’m now happily part of the t mobile family thanks to Jacquez! Jacquez was very patient the 6 hours I had to spend with him & his team members because of Verizon! Thank you for being determined to get Verizon to cooperate!!
-
September 2023 by Helal Alhbcha
Exceptional customer service. ?Very proficienal. The staff will go out of their way to help you with they can.Thank you gor a great customer service. ?
-
July 2023 by Gwen Thompson
Customer service at this store was awesome! Chris was very patient and polite. I was so amazed at how each representative was attentive to not only the customer’s need but how they interacted and help each other as well. Way to go TMobile Knightdale,NC. You all were awesome!!!! Thank you! Thank you! Thank you!
-
July 2023 by Alnita Coulter
Monica was extremely patient and very professional during my warranty exchange. The whole process took several days because of how much data I had to transfer. I felt bad that it was taking so long, but she assured me that it was OK and that she wanted to ensure that I got all of my data.Despite having other customers, she made a point of checking back in with me periodically. Bit by bit, we got it done.The process was truly a team effort. The transfer was started by Monica and picked up by Dallas on the first night after she got off. Monica then continued the process over a 3 1/2 day period, and she was assisted by AK. Great team. Great result. I might add that I was shocked at how rude some of the customers were over the three days that I sat there transferring my date. But the team continued to be professional and provide service with a smile. I'm happy to say the process is over. Although it took an unusual amount of time, I felt supported the whole time. Thanks y'all!
-
July 2023 by Joseph Lauro
Good people, good service, just make sure your area is compatible. Unfortunately I had to change back to old provider but their teams are super friendly. Thanks guys!
-
June 2023 by Shawn
Ivan (Store Manager) and Chris took real good care of me. Had an issue with and order from customer service rep that gave me incorrect info. They helped correct the issue and saved me some money!! Excellent customer service and great price for multiple lines.
-
May 2023 by ivan afanador
Jacques was amazing. Informative. Put our needs first. Patient. Tech support screwed things up, but he took the time to fixed it. Our hero.
-
May 2023 by chinedu iheonu
I was at this store to get me new phone family plan. The store associates was so kind and professional especially Mr Franco. After few days we had some issues with the phones and when we returned. Franco treated us very well. We did appreciate their services. He even called for follow-up.
-
May 2023 by LuAnne Payne
I just left this location and couldn't have asked for a better customer service experience. The young man who assisted me was polite and funny, although I know this was a very busy day for them.
-
March 2023 by Cheryl Bergeron
We had a great experience at this store yesterday. The staff was very friendly and attentive. Franco and Ethan answered every question we had. They spent a lot of time getting us setup and making sure all our stuff on old phones transfered correctly. They also took the time to help change passwords on things we had forgot the passwords too. Would highly recommend them.
-
March 2023 by isaiah W
I had an issue with my account. Went in to get it fixed the new manager Melody was amazing! She fixed my issue and took the time to explain everything to me! Great customer service.
