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June 2022 by Naomi Ayala
They will file incorrectly and take no accountability for their mistakes
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February 2022 by Patricia Harris
Carla at Liberty Tax in Knightdale is something special. We drive far only to see her. Truthfully if she’s not there I do not think I will come to Liberty Tax! Carla is honest, she educates us, and is completely straight up with us with what we are looking for and will receive… You can tell she truly loves what she does because she is personable and make sure that you have and get exactly what you deserve. I would like to personally thank Carla for doing all that she can and taking extra time for me and my family! Because she is so wonderful and took extra time with us and I offered her my $50 bonus from the company and she would NOT take it! You are wonderful Carla and we truly appreciate you! You gave great Customer service! If you need your taxes filed, You have all the appropriate paperwork and all the information needed to file your taxes, Carla is there to do exactly what she can to make sure that you get what you need and deserve!
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May 2021 by Maria Gonzalez
Don’t go there, worse place in the planet for tax unresponsive people, they charge and don’t do their job, the owner is so unprofessional shouldn’t have the license ?
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April 2021 by Hanna Love
They’re extremely expensive. Expensive for no reason smh. Have the nerve to be charging people $300 of their hard earned money just to put in their tax information for less than 15 mins!
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January 2020 by brandi a
Stephanie and Joy are great, I've been using them for years and never had any issues.
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January 2018 by Ms Darden
I won't everrrrrrrr file here again! They say oh everyone is approved. FALSE! How do you get denied your OWN money that they can take back??? And they charged me almost $600! My brother had the exact same W-2s when he went to JH and wasn't charged that much. Lesson learned: be patient and stick to what you know! Just do your taxes online it's wayyyyyy cheaper! I only went because I need cash now, I might as well should've waited until the end of February with TaxAct to get my full refund! I could've saved $500!
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February 2017 by Nadia C
Came here for my tax refund. The gentleman who prepared my taxes said to be the owner. Everything went smoothly with my preparations, even though a bit pricey for my taste eventhough I had a cupon for percent off I was still charged about $200 for single no dependents. My paperwork was noted to be mailed to me ( since the gentleman said they no longer provide you with inhouse paper work they now have to be mailed) and now that its been about a month still haven't received them. I just called to check on my paperwork and the lady who answered the phone who's name is Stephanie was very rude telling me "do you pretend me to stop what i am doing and mail them to you, I am busy" from the get go her tone was rude and hectic. She failed to offer options to my concerns and to assist me. I will not be coming back here anymore.
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January 2017 by Liz Scott
Today was my first time here and I have to say I will definitely be coming back as well as referring this place to everyone! Stephanie was so great! She was really funny and very informative. She was really helpful with any question I had, and over all made the experience here splendid! Her great customer service reflects greatly of this company! Definitely give this place a visit for you tax needs! :)
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January 2015 by Edward McVey
I been going to Liberty tax for the past 4 years. I have gotten the nice tax refunds each year. Great service and friendly smiles.