Family Practice near Knightdale, NC

“OKAY! I was on the hunt for a new primary doctors office and I have found it! Came in for cold like symptoms and was a GREAT experience. Every person I came in contact with was simply amazing. I was in and out in no time. The customer service was spot on. I work in customer service and know how hard it is to find people who actually like their jobs. Reception, NP, Doctor, and checkout billing team were all fantastic! I am expecting a call with results in five minutes and I believe they will stick to that time line with seeing how prompt they are within their operation. Thank you all so much for a pleasurable experience!”

“I LOVE this office and everyone Ive dealt with here. They have always been so pleasent and helpful. They never rush you or make you uncomfortable. My husband and I have been seeing Melanie a couple years now and we love her!!”

“I received excellent, professional and very courteous customer service from Nurse Kathy at the front desk during my visit. She's the true definition of workplace professionalism which our society should aim to be.Thank you very much Ms. Kathy and may the Lord continue to bless you and your family.”

“Hands down, this is the BEST urgent care I have ever been to. I have gone on several occasions and each and every time, the staff and care is beyond exceptional. I have seen Dr. Panko numerous times and his care and compassion is amazing. In a time when patients are treated as a "number" it is refreshing to know there are medical professionals out there who truly have a heart.”

“I have been a patient at Family Medical Associates of Raleigh for over 10 years. Although several of my doctors have left for other career paths, each time they have left me in the hands of another great caregiver. I see Alan Colvin, PA currently at this facility and I am most satisfied! He and his nurse assistant, Sareeta, give me the best care!”

“I have been seeing Gina for years along with most of my family. We love her and her staff. She takes the time to listen to your concerns, Friendly, very professional and a bonus, they make us feel like family. I highly recommend Dr Farringer.”

“We had a positive experience with scheduling and with our visit for an employer screening. I was surprised at the available services at FastMed- which I will keep in mind for the future. Staff were patient and friendly and we were seen within 15 minutes of our appointment time. I do think if I could suggest an improvement it would be for there to be a sick waiting area separate from the well-waiting and high visibility disinfection of the waiting area. That said, it's a clinic so one would expect there to be a risk of being exposed while there.”

“I only put 4 starts because I know nothing about this doctor's office I just wanted to add a review to ask anyone that goes here or going to go here please make sure u dial the right number I get at least 15 or more calls most days I at least get 5 a day from people trying to call here its to the point I don't answer my phone unless I know the number I have voicemail left from other doctors offices, pharmacy and patients some leaving detail information of everything from insurance information and when I do answer I laugh with the people who call the wrong number and give the right number to call it just amazes me at how many people call the wrong number on a daily my number is the same number as there's the only difference is just 1 number I see how it can be mixed up but not by so many people so please before leaving details about your information please make sure there is a recording with the office name thanks everyone”

“Follow-up: After leaving my review, I was contacted by A Plus. Jennifer solved every issue I had. She was understanding, compassionate, and assured me of changes that would be taking place for the better. She took the time to personally call, attend every need I had and fixed an issue from previous visit. I was so pleased to have someone call and be willing to solve every issue I had. Thank you so much Jennifer!My kids and I have been patients here for almost 5 years. I continued going here because they have pediatrics, OB and physicians all in one place. However, after my experience the past couple of months, I'm switching practices.I recently had a horrible sinus infection that lasted over a week. I took 4 at home Covid tests, which were all negative, but the infection was so bad, I had to call out of work for 2 days. I was miserable. I phoned the doctor's office and was told I couldn't be seen unless I had a negative covid lab result. I was told I could come get one there at A Plus and would be given a rapid test and lab test. The rapid results were given at that time (negative), but the lab tech that came outside didn't have a mask or gloves when performing the test (I wore one in case I was positive). I was told the lab results would be in within 2 days. This has been maybe 2-3 weeks ago and have never received the test results so I could make an appointment for my sinus infection. I even checked patient portal and the covid test wasn't even listed. Later that week of my infection, after taking many OTC meds, I started feeling better and didn't see a point in making an appointment, especially after already missing work to get the covid test done.I had an appointment March 17 for a yearly OB and have not received a call of those results if anything was abnormal. I also made a request for a birth control that needed to be ordered and was told it should be in within 2 weeks. It's almost a month later and still haven't heard from anyone about getting the BC inserted. I phoned the doctor's office Monday of this week and was told I would be transferred to the nurse's line, to leave a message and they would call back that day or the next. It is Thursday and I still haven't heard back. This isn't the first time I've left a message on the nurse's line and not received a call back.When you call the main number, you will 90% of the time be put on hold for a while. I've called from my job and had to put the call on speaker because the wait was long. You will often get receptionists on the phone who sound very agitated or are distracted helping other patients at their window. I understand we all have bad days at work, but this is the majority of the time. It's not a very professional doctor's office, especially compared to other offices I've been to. The environment isn't inviting and the exam rooms are very plain and small. The restroom had paper towels all over the floor, didn't have a pen to write your name on the urine cups, didn't have paper towels and garbage was over flowing. Their location on Garner Road was definitely more clean, inviting and decorated to make you feel more at ease.I've had a few pleasant experiences when checking in at the receptionist windows and the physician who did my previous exam was very friendly and made me feel very comfortable. The negative aspects of this office out rank the positive, so I wouldn't recommend this practice.”